Broken pieces in the room

Overall beautiful so much to do would stay again

Stayed in August 2025

Mattress on Bed was a bit lumpy and housekeeping did not have wash cloths had to call for them each time room was cleaned but brought right away

Everything on the property from restaurants, to nightclub and water sports was affordable was an amazing stay will stay again

Stayed in August 2025

Rooms near beach a bit damp.

Expansive resort. 6 resorts in one. Lots of activities. Nice rooms. Good food. Great staff.

Stayed in August 2025

The staff were not friendly… they were rude several times… most of the staff…

The food and pools

Stayed in August 2025

The staff at check in were not welcoming. Some of the staff were rude and not friendly

The food was good.

Stayed in August 2025

Some of the staff members not so friendly

The food was really good

Stayed in August 2025

Everything

They had everything very well organized

Stayed in July 2025

Too far from the airport . And no umbrellas in the pool area.

Property is very well managed and clean. Beautiful gardens which houses lovely small birds that sing and play around the property.

Stayed in July 2025

Check in took about 45 minutes, but it was all worth it.

The place is amazing, there's several bars, restaurants, pools... Cold drinks and never ending food. Located in the Riviera Maya the beach was beautiful. Minerve helped me reserve my spa experience. It was a wonderful experience in general. I want to go back.

Stayed in July 2025

The restaurant wait

I loved every single thing. The beach the food the room the pool the trees everything was 10/10 cant wait to come back

Stayed in May 2025

The food was not that great at times. Some food ws under the heating lamp or selection at the Ala carte menu just was not up to the level of Vegas or Honolulu (or even European) resorts/hotels. Made me want to go into “town” to go to a restaurant. And coffee was light/not much flavor, even from the espresso machine. Would have liked to see a coffee bar or cafe option during the day.

It was nicer than we thought, after hearing about some of the properties at Barcelo being dated. We ended up at the Caribe, and it was fine.

Stayed in June 2025

The room was ready at 4 pm 🫤

Stayed in June 2025

The beds showed signs of aging. It's about time to change them. There were 3 of us and one had to sleep on the sofa bed. We had a better mattress replaced after we talked to the front desk agents.

The swimming pools were amazing! So much space and we could use the swimming pools of the neighbor properties. The food was satisfying and we had a good variety. I only wish we had a grain/nuts option to add more nutritional value in my meals. The best beach for me is in front of the Tropical property, even though some rocks were there, there was a clearing where the most pristine and beautiful turquoise water was appealing to me. We took some photos and it shows the real Mexican Caribbean colors. The night shows were fun to watch just one added activity that made our stay memorable. The dancers were just amazing! The singers were so fantástic, they truly gave it all and deserved every ovation night after night. The themed restaurant were ok to be honest, the staff were super welcoming, with the exception of the Italian restaurant, the waiter always walked away whenever I had a question, he was just rude. Maybe he should have a talk, and I'm talking about the Italian restaurant next to the Japanese restaurant which we decided not to go and just enjoy the dinner buffet instead. No regrets there since they had 3-4 of fishes and grilled meats. The pork chops were amazing! So .. I guess it was way better than the Japanese option. We loved the iguanas around the property and all the green areas. If you wake up early enough you can hear them singing. There's a bus that runs every 15 minutes from property to property, it was a fun ride since it reminds me of the 2 floor buses from London. I took my mother for her 81 birthday and she was super happy to be there. Everyone was so welcoming and polite, we also talked to the employees since we also speak Spanish and they were happy to explain just about anything we asked. Truly grateful for the hospitality.

Stayed in April 2025

The alcohol selection.

We were upgraded to the adult only resort. It was absolutely beautiful- great lounge areas and the restaurants were all delicious.

Stayed in March 2025

We loved! Barceló maya… the beach was the best place for our little kids

Stayed in January 2025

More to do in the evenings. The weddings and private parties were the only action.

Buffets were amazing but they definitely varied in quality throughout the resort complex.

Stayed in November 2024

Lots of walking to buffet and restaurants for me but rest of family okay with walking. The food was just typical for all inclusive resort nothing outstanding. Premium level at Tropical did not allow us drinks at Playa adult only facility.

Lots to do. Property was beautiful and clean. Staff were friendly and very responsive to any need. The bus to travel between facilities was very helpful.

Stayed in December 2024

That i had to leave. Oh why don't you have night swimming?

I lovedddddd the atmosphere and how intimate it was.

Stayed in October 2024

The rooms had high humidity, which made the bedding wet and unpleasant to sleep on. The floor also accumulated wetness and dew as a result of the humidity level.

The breakfast was good and variety of to choose from. The resort has a great amount of attractions that family can enjoy without leaving the resort. Generally, it was a good experience for me and my family.

Stayed in November 2024

There honestly wasn't much I can complain about besides the fact that our reservation said we got a balcony and two beds but our family suite did not have a balcony nor did it have two beds. We had 1 big bed and them 3 couches that folded into beds in the other room. Kids still slept fine in them though.

The resort was absolutely stunning, lots for the kids to do. Lots of options for kid friendly meals. Everyone was super nice.

Stayed in October 2024

I hated the humidity in the rooms, I spent the most uncomfortable nights trying to sleep on a wet bed plus the clothes took a weird humid smell.

I loved the place!! A lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters were a high level shows, the beach is gorgeous. We had got the premium level which I personally consider is not worth to pay extra because I didn’t find any difference unless you are gonna drink a lot.

Stayed in August 2024

Hostess caribe mal encarada y mal trato

Albercas

Stayed in August 2024

Hand cream could have been provided Housekeeping always reduced the AC temperature

Beautiful, well maintained resort. Comfortable beds. Lots of facilities to enjoy vacation. Several À la carte restaurants (hotel made reservations for dinner before our arrival) Multiple pools

Stayed in August 2024

walls are thin and you can hear people in the rooms next door, We were in a Suite and could hear everything below us and next door.

Breakfast buffet was always a hit it was standard American food with other international options, made to order omelets, fresh squeezed juice and the timing was just right open early enough to grab and go and then start our day at the beach. If you want to dinner at any of the restaurants be sure to set your reservations when you first check in because they fill up pretty quick especially if you have a large group. We had dinner at the Italian and Seafood restudy during our stay and food was good. I felt like 5 days wasn't enough time to explore the whole compound it was so big with so much to do, very family friendly there is a bus that picks ups and drops off at each Barcelo Hotel and it was a double decker which ran about every 10-15 mins until 1 or 2AM daily. lots of activities for teens, there is a teen club, a 24hr sports bar with food (buffet), bowling, a haunted house, go karts, a "mall", water park, can swim with dolphins, some activities aren't included but the fee's weren't bad we did go carts. I was pleasantly pleased with everything during our 5 day 4 night stay.

Stayed in August 2024