Reviews of Hotel Bardo - Adults Only 5 stars
Av La Selva entre Kohunlich Xcaret Y, Tulum City Centre, 77780 Tulum, Mexico
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Reviewed: 14 August 2025 · Stayed in August 2025
Verified review-
From the moment we arrived this hotel was a disaster! The hotel location is in the middle of nowhere, the swimming pool gave us both a rash and the amenities in the room were poor. The hair dryer was completely broken and covered in a sticky substance and did not work. The coffee machine was never stocked. The AC unit is directly above the bed which made sleeping impossible with the cold air blasting on your head. The breakfast was terrible - watered down juice, and our fruit plate was deliberately not given. The outdoor shower sounds fun in theory but in a hot humid place you end up showering and getting bitten by mosquitos and ending up feeling sweaty regardless. This hotel is not worth the price and the reviews are deceiving. The hotel was so bad, we actually left and relocated early to a different place.
Dear Ms Romana, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments are important to us and will be taken into consideration as we continue working to improve the guest experience. We appreciate your visit and wish you all the best in your future travels. Manuel Urueuta, Reservations Team
Dear Ms Romana, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments are important to us and will be taken into consideration as we continue working to improve the gue… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in April 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewDear Blake, Thank you for your 4/5 rating and review on Booking.com! We're delighted to hear that you found Hotel Bardo to be a great holistic resort, nice and private. We truly appreciate your high recommendation. We hope to welcome you back to our tranquil retreat in Tulum again soon. Warmly, The Bardo Team
Dear Blake, Thank you for your 4/5 rating and review on Booking.com! We're delighted to hear that you found Hotel Bardo to be a great holistic resort, nice and private. We truly appreciate your high recommendation. We hope to welcome you … Show more
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewMe and my wife stayed in hotel bardo for our honeymoon. . The rooms are large and spacious, they kept it really clean. The staff was really nice and helpful, and we had the villa with the private pool, which was really nice and romantic.
They sometimes shut the water in the rooms so you can't shower or even wash your face, and it could be at random times of the day. Second of all, the main pool, the big one, wasn't really clean. It had a lot of stuff coming down from the plants surrounding it, and they didn't really clean it. And the third thing was, it was a bit far from the city center and from the Zona Hotelera, so it's better to have a car with you
Dear Ribal, Thank you for choosing Hotel Bardo for your honeymoon and for sharing your experience with us. We are delighted to hear that you and your wife found your room large, spacious, and very clean, and that our staff was nice and helpful. We're especially pleased that you enjoyed the private pool in your villa, finding it really nice and romantic for your special occasion. However, we are truly sorry to hear about the inconveniences you faced during your stay. We sincerely apologize for the intermittent water shut-offs, which is certainly not the standard we aim for. We also regret that the cleanliness of the main pool did not meet your expectations due to debris from the surrounding plants. Please be assured that we are addressing these issues with our maintenance and housekeeping teams to ensure a consistent and pristine experience for all our guests. We also take note of your feedback regarding our location and the recommendation to have a car. We understand that accessibility is important for exploring Tulum. Your detailed comments are invaluable to us as we continuously strive to improve. We hope that despite these challenges, you were still able to create cherished memories during your honeymoon. We would be honored to have the opportunity to welcome you back for a flawless stay in the future. Warmly, The Bardo Team
Dear Ribal, Thank you for choosing Hotel Bardo for your honeymoon and for sharing your experience with us. We are delighted to hear that you and your wife found your room large, spacious, and very clean, and that our staff was nice and hel… Show more
Reviewed: 13 May 2025 · Stayed in April 2025
Verified reviewThe quietness of Bardo was much appreciated. The calm, almost boho-chic style of the environment was soothing. Pool environment felt like we were in the jungle, yet clean with just enough sun. Rooms were private and the heated pool we had was well worth the added cost.
Consistency with the drinks was very disappointing. I ordered the 'Bardo' four times, hoping it would improve, but the last time it was so overloaded with lime I couldn’t even drink it. It’s quite shocking how different the same drink could be each time.
Dear Nicholas, Thank you for your review. We appreciate you sharing your experience at Hotel Bardo. We're pleased to hear that you appreciated the quiet and relaxing atmosphere, the boho-chic style, and the jungle-like pool area. We're also glad you found your private heated pool well worth the added cost. However, we're sorry to hear about the inconsistency you experienced with the 'Bardo' drink. We understand how frustrating it can be when a drink is not made consistently, and we regret that this affected your enjoyment. We value your feedback and will share it with our bar staff to ensure that all our drinks are prepared to the highest standard and with consistency. We hope to have the opportunity to provide you with a more consistent and enjoyable experience in the future. Warmly, The Hotel Bardo Team
Dear Nicholas, Thank you for your review. We appreciate you sharing your experience at Hotel Bardo. We're pleased to hear that you appreciated the quiet and relaxing atmosphere, the boho-chic style, and the jungle-like pool area. We&#… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 April 2025 · Stayed in March 2025
Verified reviewI can’t say enough good things about Hotel Bardo. The staff were phenomenal, especially the reception staff (Fernando, Leo). The main pool area has a perfect vibe with chill lower volume music, amazing cocktails, beautiful bar, excellent service. The villas are beautiful and I loved my private heated plunge pool and private little fenced yard space. I had room service for several meals and it was fantastic. I also ate a couple times in the restaurant area. The food is delicious. Quick service. Martin was a great server! During my visit in the area, I stayed at the beach half the time and this property for the other half. I honestly wish I’d have stayed at Bardo for my entire 8 night trip. I could seriously just hang out there all day. However, it depends on what type of vacation you are on. My purpose was truly to unplug and rest and recharge from my busy stressful job. This is a great place to stay for that purpose. I participated in the Temezcal ceremony on my first night and it was both reflective and challenging. The Shaman, Diego, was outstanding in guiding us through the dark, the heat and our senses and emotions. Highly recommended. Drink lots of water!
The yoga was a nice, but I wish they would have had flow classes when I was there as I needed a bit more exercise / movement there after all my long beach walks during the previous days. I found it very odd that the restaurant didn’t come retrieve the room service dishes automatically each day. I had to pile them up in my bathroom and hope that no bugs or lizards would find their way to them. Actually there was a lizard in my room one night and someone from the hotel quickly came to help me remove it (successfully) but then I realized at any time a lizard or big or snake or creepy crawly could have easily come in through the space around the outdoor shower glass door. I think that’s a poor design…especially for mosquito access guys! You need to fix that and seal it better! I did walk to town a couple days. And it was a short (not pretty)walk, less than 10 mins. I wasn’t too impressed with the town of Tulum, it needs a lot of work and upgrades. I preferred the shops and restaurants near the beach area. There is a garbage problem in the Tulum area which is really unfortunate. You will see it if you leave the hotel or resort / touristy areas. Garbage dumped randomly everywhere at the side of the road and in the trees and jungle. I have a really hard time seeing that and it just confirms how corrupt and unbalanced things are there. With the amount of tourism dollars coming into that area I would expect better sanitation. Don’t be shocked to see how incredibly poor that entire area is when you leave the glitz and glamour where the money is. However, I didn’t feel unsafe walking around in the daytime. Just a word of caution, many of the hotels, including this one, won’t allow you to flush your toilet paper, but rather expect guests to place it in a basket in the toilet room. This was a bit shocking to me but it is a third world country after all and they don’t have proper plumbing or infrastructure…even if you are paying $700/night.
Dear Wendy, Thank you so much for your incredibly detailed and thoughtful review of Hotel Bardo! We are truly delighted to hear that you had such an amazing and relaxing experience with us, and that you highly recommend our property. It warms our hearts to know that our staff, especially Fernando and Leo at reception, made such a positive impression. We're also thrilled you enjoyed the perfect vibe of our main pool area, the amazing cocktails, beautiful bar, and excellent service. It's wonderful to hear you loved your beautiful villa with its private heated plunge pool and yard space, and that you enjoyed our delicious room service and restaurant meals, with special thanks to Martin for his great service! We are so happy that Bardo provided the tranquil escape you needed to unplug and recharge, and we're thrilled you wish you had spent your entire trip with us. We're also glad you found the Temazcal ceremony reflective and challenging, and that Diego, our Shaman, provided such an outstanding experience. Thank you for the important reminder to drink lots of water! We appreciate your feedback on the yoga classes and will certainly take your suggestion about offering flow classes into consideration. We also understand your concern regarding the automatic retrieval of room service dishes and will review our procedures to see how we can improve this for our guests' convenience and hygiene. Thank you for bringing the outdoor shower glass door design to our attention regarding potential access for insects and lizards. We take your feedback seriously and will definitely look into this to improve the sealing and prevent any unwanted visitors. We are glad our team was able to assist you quickly with the lizard in your room. We appreciate your honest observations about the walk to town and the broader issues you noticed in the Tulum area. We understand your disappointment regarding the infrastructure and sanitation challenges outside the main tourist areas. Your feedback is valuable and provides us with a broader perspective. We also appreciate you noting that you felt safe walking around during the day. Thank you for the heads-up regarding the toilet paper disposal. As you mentioned, this is a common practice in the region due to infrastructure limitations. Despite the few issues you encountered, we are so pleased that you highly recommend Hotel Bardo and that you can't wait to return. We truly value your feedback and hope to provide you with an even more seamless and exceptional experience on your next visit. Warmly, The Hotel Bardo Team
Dear Wendy, Thank you so much for your incredibly detailed and thoughtful review of Hotel Bardo! We are truly delighted to hear that you had such an amazing and relaxing experience with us, and that you highly recommend our property. It w… Show more
Reviewed: 26 March 2025 · Stayed in February 2025
Verified reviewUtterly beautiful, tranquil space to be. Everything was well designed and it was a really special place, especially at night. Staff were super friendly and accommodating and the food and wine were good.
Dear Emily, Thank you for your wonderful review! We're thrilled you found Hotel Bardo to be an incredible tranquil paradise. We're delighted you appreciated the beautiful design and the special atmosphere, especially at night. It's also great to hear that you found our staff super friendly and accommodating, and that you enjoyed our food and wine. We appreciate you taking the time to share your positive experience and hope to welcome you back to Hotel Bardo again soon. Sincerely, The Hotel Bardo Team
Dear Emily, Thank you for your wonderful review! We're thrilled you found Hotel Bardo to be an incredible tranquil paradise. We're delighted you appreciated the beautiful design and the special atmosphere, especially at night. It&… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewClean, beautiful and exactly what the pics look like. Not very close to the beach but the hotel is perfect! Enjoyed the activities too. The staff is sweet and always looking to help out with requests. Mara and Alejandro were outstanding! Thank you for a great time.
Nothing
Dear Arjun, Thank you for your fantastic review! We're thrilled you enjoyed every second of your stay at Hotel Bardo. We're delighted to hear that you found our hotel clean, beautiful, and exactly as pictured. We're also glad you enjoyed our activities and that you found our staff sweet and always helpful. We're especially pleased that Mara and Alejandro stood out for their outstanding service. We will be sure to pass along your kind words. We appreciate you mentioning our location, and we're glad that despite not being very close to the beach, you found our hotel perfect. It's wonderful to know that there was nothing you didn't like! We appreciate you taking the time to share your positive experience, and we hope to welcome you back to Hotel Bardo again soon. Sincerely, The Hotel Bardo Team
Dear Arjun, Thank you for your fantastic review! We're thrilled you enjoyed every second of your stay at Hotel Bardo. We're delighted to hear that you found our hotel clean, beautiful, and exactly as pictured. We're also glad … Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewI love how secluded everything was . Also it was so private and relaxing . I loved it !! I would definitely return !!
I didn’t have any problem with the property.
Dear Sashay, Thank you so much for your wonderful review! We're thrilled to hear you had such a relaxing and private experience at Hotel Bardo. We're delighted that you found our staff pleasant and accommodating, and we're especially happy to hear that Alex went above and beyond to make your stay special. We'll be sure to pass along your kind words to him. We're also glad you loved the secluded atmosphere and the overall privacy of our property. We are so pleased that you would definitely return! We look forward to welcoming you back to Hotel Bardo for another fantastic stay. Sincerely, The Hotel Bardo Team
Dear Sashay, Thank you so much for your wonderful review! We're thrilled to hear you had such a relaxing and private experience at Hotel Bardo. We're delighted that you found our staff pleasant and accommodating, and we're esp… Show more
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 4 March 2025 · Stayed in January 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewThe hotel and surroundings are beautiful - our room was gorgeous and we had a lovely relaxing time..
Few pointers.. the hotel did take a holding amount on a credit card on arrival - wasn’t aware this would be the case.. Was charged what they called an environmental tax on leaving - we stayed at two other hotels also in Tulum which didn’t charge this.. The hotel was very expensive to eat/drink hot drinks in- 2 lattes = 10.00., just to be aware. Maybe the offer of inclusive breakfast would be a good option to add . This didn’t spoil our holiday as gave us opportunity to explore some wonderful local restaurants .. and the local bakery at end of road.
Dear Gillian, Thank you for your review and for sharing your experience at Hotel Bardo. We're delighted you found our hotel and surroundings beautiful and that you enjoyed your gorgeous room and had a lovely, relaxing time. We appreciate your feedback regarding the holding amount on your credit card. This is a standard practice in the hospitality industry to cover any incidental charges during your stay, and we apologize if this was not clearly communicated upon booking. We will review our communication procedures to ensure this information is provided to guests in advance. Regarding the environmental tax, we understand your concern. This is a municipal tax levied on all hotels in Tulum, and while some hotels may include it in their overall rate, we itemize it separately. We apologize for any confusion this may have caused. We acknowledge your comments about the pricing of our food and drinks. We understand that our prices may reflect our high standards of ingredients. As a boutique hotel in downtown Tulum, we cannot offer complimentary breakfast to all guests like larger chains such as the Ritz-Carlton. However, all guests have the option to add breakfast to their reservation, either during the booking process (where it may be included in the rate) or by speaking with our front desk team upon arrival. We are glad you were able to explore the wonderful local restaurants and the bakery at the end of the road. We appreciate your honest feedback and hope that despite these points, you still had a memorable stay with us. Sincerely, The Hotel Bardo Team
Dear Gillian, Thank you for your review and for sharing your experience at Hotel Bardo. We're delighted you found our hotel and surroundings beautiful and that you enjoyed your gorgeous room and had a lovely, relaxing time. We appreci… Show more
Reviewed: 2 March 2025 · Stayed in February 2025
Verified reviewThis was one of the most relaxing places I’ve ever stayed. A wonderful place to switch off. It was really difficult to even leave the hotel each day! Loved the room design, the sense of privacy, the big swimming pool and the food! The staff were all so helpful and friendly!
Dear Emma, Thank you so much for your wonderful review! We're absolutely thrilled to hear Hotel Bardo was one of the most relaxing places you've ever stayed and that you found it the perfect place to switch off. We're delighted you loved the room design, the sense of privacy, the big swimming pool, and our food! We're also very happy to hear you found our staff helpful and friendly. It's fantastic that you found it so difficult to even leave the hotel each day! That's exactly the kind of serene and immersive experience we aim to provide. We truly appreciate you taking the time to share your experience and hope to welcome you back to Hotel Bardo again soon for another relaxing getaway. Sincerely, The Hotel Bardo Team
Dear Emma, Thank you so much for your wonderful review! We're absolutely thrilled to hear Hotel Bardo was one of the most relaxing places you've ever stayed and that you found it the perfect place to switch off. We're delighte… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewHotel Bardo immediately impresses with its secluded, jungle-inspired retreat concept. Tucked away on the outskirts of Tulum, it offers an intimate and tranquil atmosphere, enhanced by thoughtful architecture that seamlessly blends concrete, wood, and lush greenery. The villa-style accommodations provide complete privacy, featuring personal plunge pools and open-air showers—details that contribute to the overall sense of relaxation. The hotel’s 24/7 pool and soft lounge music add to the meditative, almost dreamlike atmosphere. As a dedicated "do-nothing" vacation, the hotel delivered on peace and serenity. However, a few key areas fell short of its high-end image. Standout Positives & Final Verdict Despite the food and service shortcomings, the hotel excels in its serene atmosphere, well-designed accommodations, and immersive retreat-like setting. The ability to swim at any time was an unexpected luxury, and the spa was a highlight—one of the best massages I’ve had. Expanding the wellness offerings could further elevate the experience. Hotel Bardo is close to being extraordinary. With a refined dining experience, more attentive service, and an expanded spa, it could easily achieve a truly seamless luxury retreat status. Would I return? If these aspects improve, absolutely—I’d book three weeks.
Food & Service: A Missed Opportunity The most glaring disappointment was the food. While not bad, it was uninspired and lacked variety. Presentation, flavour, and creativity were all underwhelming, making it difficult to justify staying in for meals. This ultimately broke the immersion, as we often opted to eat elsewhere. Service was friendly but inconsistent. Miscommunications were frequent, even in Spanish, and small details were overlooked. For instance, room service trays were left uncleared for days, and orders were sometimes incorrect. While these issues were minor in isolation, they added up to a service experience that felt unpolished. My personal Rating: A+ (Very good, with clear potential to become pristine)
Dear Johannes, Thank you for your thoughtful and detailed review of Hotel Bardo. We truly appreciate you taking the time to share your experience and providing such constructive feedback. We're delighted to hear you were impressed with our jungle-inspired retreat concept, the tranquil atmosphere, and the unique design of our villa-style accommodations. We're also pleased you enjoyed the 24/7 pool, the relaxing lounge music, and your spa experience. We agree, the massages are exceptional! We understand your disappointment with the food and service, and we sincerely apologize for falling short of your expectations in these areas. We are actively working to refine our dining experience, improve food presentation, and expand our menu to offer more variety and creativity. Your feedback regarding the uninspired food and the need to venture outside the hotel is valuable and has been taken to heart. We also acknowledge your concerns about inconsistent service. We are addressing the miscommunications and overlooked details you mentioned, such as uncleared room service trays and incorrect orders, to ensure a more polished and seamless guest experience. We are committed to providing attentive and reliable service to all our guests. We're encouraged by your positive comments about our serene atmosphere, well-designed accommodations, and immersive retreat setting, and we're thrilled that you see the potential for Hotel Bardo to become truly extraordinary. We are actively working to expand our wellness offerings, including our spa, to further enhance the guest experience. We value your A+ rating and your clear indication of our potential to become pristine. We are committed to making the necessary improvements to elevate our dining experience, service, and wellness offerings. We truly appreciate your honesty and your willingness to return for a three-week stay if these aspects improve. We hope to have the opportunity to welcome you back to Hotel Bardo in the future and demonstrate the positive changes we are making. Sincerely, The Hotel Bardo Team
Dear Johannes, Thank you for your thoughtful and detailed review of Hotel Bardo. We truly appreciate you taking the time to share your experience and providing such constructive feedback. We're delighted to hear you were impressed wit… Show more
Reviewed: 27 February 2025 · Stayed in January 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewThe property was beautiful - every detail was thought through, from the landscaping to the design of the pool to the gorgeous set up of the rooms themselves. While we ventured out for most meals, the on-site food was tasty and the fact that room service was only a WhatsApp message away made everything super easy.
Dear Ilyse, We're absolutely delighted by your glowing review! Thank you so much for choosing Hotel Bardo. We're especially pleased you recognized the unique balance our location offers – a serene escape that's still conveniently close to town. It's truly rewarding to hear you enjoyed the meticulous details of our property, from the gardens to the pool and your room's design. We're also happy you savored our on-site dining and found our WhatsApp room service helpful. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back to Hotel Bardo in the near future! Sincerely, The Hotel Bardo Team
Dear Ilyse, We're absolutely delighted by your glowing review! Thank you so much for choosing Hotel Bardo. We're especially pleased you recognized the unique balance our location offers – a serene escape that's still convenient… Show more
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewThe property is perfect ! Amazing for a relaxing stay. The access to the property is a little bumpy and dark for the roads but is worth it.
Dear Bedoya, Thank you so much for your kind words about Hotel Bardo! We're thrilled you found the property perfect for a relaxing stay. We understand the access road can be a bit bumpy, but we're glad your experience was still enjoyable overall. We hope to welcome you back to Hotel Bardo again soon! Sincerely, The Hotel Bardo Team
Dear Bedoya, Thank you so much for your kind words about Hotel Bardo! We're thrilled you found the property perfect for a relaxing stay. We understand the access road can be a bit bumpy, but we're glad your experience was still enj… Show more
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewWe loved our stay at Hotel Bardo! The entire property is beautiful and so serene. The staff is so kind and caring and took excellent care of us. We barely felt the need to leave the property and spent most of our trip enjoying the awesome food and drinks by the pool. Would absolutely recommend and can’t wait to go back.
Dear Victoria, Thank you so much for your wonderful review! We're absolutely delighted you loved your stay at Hotel Bardo and found the property beautiful and serene. It's fantastic to hear that our staff took such excellent care of you and that you enjoyed the food and drinks by the pool so much that you didn't feel the need to leave the property. That's exactly the kind of experience we strive to create! We truly appreciate your recommendation and can't wait to welcome you back to Hotel Bardo in the future! Sincerely, The Hotel Bardo Team
Dear Victoria, Thank you so much for your wonderful review! We're absolutely delighted you loved your stay at Hotel Bardo and found the property beautiful and serene. It's fantastic to hear that our staff took such excellent care … Show more