Reviews of Be Tulum Beach & Spa Resort 5 stars
Carretera Tulum Boca Paila Km. 10, 77780 Tulum, Mexico
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Reviewed: 9 April 2025 · Stayed in March 2025
Verified reviewOn a beautiful beach with cushy daybeds. Big and comfortable room. Loved the outdoors shower. Good food and nice design. We went during the week and it was quiet and relaxing.
A bit far from the main area where most the restaurants are. The personnel was very kind and cordial but not very efficient. They gave us the wrong closing time to visit the ruins which was a bummer. The spa prices were very steep
Dear Giulia, Thank you for taking the time to share your experience with us. We’re delighted to know you enjoyed our beachfront setting, spacious rooms, outdoor showers, and the peaceful atmosphere during your stay. It’s wonderful to hear that our food and design also contributed to your enjoyment. At the same time, we appreciate your constructive feedback regarding service efficiency, information provided, and spa pricing. We’re sorry for the inconvenience this caused and will be working with our team to improve accuracy and enhance the overall guest experience. We’re grateful for your kind words about our staff’s cordiality and truly hope to have the chance to welcome you back for an even smoother and more relaxing stay. Warm regards, The Be Tulum Family
Dear Giulia, Thank you for taking the time to share your experience with us. We’re delighted to know you enjoyed our beachfront setting, spacious rooms, outdoor showers, and the peaceful atmosphere during your stay. It’s wonderful to hear … Show more
Reviewed: 2 March 2025 · Stayed in March 2025
Verified reviewThey wanted to charge me to open my own bottle of tequila that I brought to the beach because they consider it a “restaurant”. Honestly insulting that I am spending $1500 a day and I can’t enjoy a special tequila on the beach of my hotel. Killed the vibe.
Reviewed: 16 February 2025 · Stayed in January 2025
Verified reviewReviewed: 6 February 2025 · Stayed in February 2025
Verified reviewGreat Jungle feeling on the beach Fine big room with plunge pool
Shower was not protected too much from neighbors
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewLocation Ocean and beach
Service Rooms were moldy and uncomfortable Food not as good as before No management Run down property
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewThe ocean Location
The service besides Roger The food had gone down in quality The beds were hard The rooms were dark and very moldy
Reviewed: 10 December 2024 · Stayed in December 2024
Verified reviewBreakfast was awesome, the beach sofas were great and well kept.
not much.
Reviewed: 17 September 2024 · Stayed in September 2024
Verified reviewReviewed: 20 August 2024 · Stayed in August 2024
Verified reviewI loved everything and I know this might sound weird but not having a tv, stereo or a clock in the rooms made everything better no news to be stressed about just a very calming feeling and solitude and no kids THE BEST VACATION EVER
the only way it could have been better is if you never let me leave I could have lived at the Be Tulum for the rest of my life
Hi Thomas! that is our purpose, be away from all stress! Thank you for sharing your comments, we really appreciate it. We look forward to hosting you again soon. -Cesar Escandon Rooms Division Manager
Reviewed: 28 June 2024 · Stayed in April 2024
Verified reviewOverall it was nice. The ambience was amazing. However at the end upon checking out at the reception, they almost charged us of consuming multiple beverages from the fridge in our previous room ( we switched rooms). We never took anything from the fridge during our entire stay. It’s either the cleaning people consumed the beverages or they just sneakily put it in your tab just to see if you noticed the charged. Luckily we checked the bill. If we didn’t they would’ve charged us for something we never took. So check the bill always.
Overall it was nice. The ambience was amazing. However at the end upon checking out at the reception, they almost charged us of consuming multiple beverages from the fridge in our previous room ( we switched rooms). We never took anything from the fridge during our entire stay. It’s either the cleaning people consumed the beverages or they just sneakily put it in your tab just to see if you noticed the charged. Luckily we checked the bill. If we didn’t they would’ve charged us for something we never took. So check the bill always.
Dear Jesus. Thank you very much for taking your time to review your experience at Nomade Tulum, we are happy to know that must of your stay was smooth and enjoyable. The comments that you kindly exposed here will be taken into consideration hoping to reach a solution, we are very aware of that our guests are our best "eyes" and thanks to your feedback is that we can improve and provide a better service to our current and future guests. We hope to have the chance to host you again in the future! Best Regards, César Escandón Nomade & Be Tulum Room division manager
Dear Jesus. Thank you very much for taking your time to review your experience at Nomade Tulum, we are happy to know that must of your stay was smooth and enjoyable. The comments that you kindly exposed here will be taken into conside… Show more
Reviewed: 23 June 2024 · Stayed in April 2024
Verified reviewReviewed: 18 June 2024 · Stayed in June 2024
Verified reviewReviewed: 27 May 2024 · Stayed in May 2024
Verified reviewReviewed: 23 May 2024 · Stayed in March 2024
Verified reviewReviewed: 17 May 2024 · Stayed in May 2024
Verified reviewReviewed: 18 March 2024 · Stayed in March 2024
Verified reviewPros: Convenient location. Excellent and aesthetic facilities. Bicycles available at no extra cost. Spacious room with ocean view, outside terrace, and rooftop plunge pool. A/C was working greatly. Bed and pillows were very comfortable. Friendly and attentive staff--Javier (front desk), Javier (beach bar), and Christian and July (guest services) were particularly exceptional. Food and drinks (from Maresias, as we didn't try Ocumare) were great. The beach area was clean and smooth (compared to other areas of Tulum where the beach is rocky and rough), with excellent DJ/music. Despite some similarities, we liked it better than its sister hotel, Nomade (where we went for lunch one day).
Cons: We were unable to check in before 4:30pm. Prices were a bit steep (as is most of Tulum).
Dear Giancarlo, Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us, including our property, staff, food, beach, and location. Your recommendation means a lot to us, and we're thrilled that you would consider staying with us again. Regarding the check-in time and pricing, we apologize for any inconvenience you experienced. We understand that waiting until 4:30 pm for check-in can be frustrating, and we'll certainly review our processes to see if there are any improvements we can make in this regard. As for the pricing, we strive to offer competitive rates while maintaining the high quality of our services and amenities. We appreciate your understanding of the pricing in Tulum, and we'll continue to assess our pricing structure to ensure it aligns with the value we provide to our guests. Thank you again for choosing to stay with us, and we hope to welcome you back for another excellent experience in the future! If there's anything else we can do for you, please don't hesitate to let us know. My best regards Alejandro
Dear Giancarlo, Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us, including our property, staff, food, beach, and location. Your recommendation means a lot to us, and we're thrilled that you would co… Show more
Reviewed: 6 March 2024 · Stayed in March 2024
Verified reviewBeautiful place, great staff, excellent service... special mentions to Raquel, our concierge, who went above and beyond to make our stay perfect and Ivan at the beach club was awesome!
My jungle suite didn't have a balcony as it was highlighted when booked. Pools at the beach club should have a water heater so guests may enjoy them. They were always empty because the water was too cold.
Dear Emma. Thank you very much for taking your time to review your experience at Be Tulum, we are very sorry to know that we did not fullfilled your expectations. We are sure of that our management is aware of the issues you have shared with them on site and they will be taking them into consideration hoping to reach a solution, we are very aware of that our guests are our best eyes and thanks to your feedback is that we can improve and provide a better service to our current and future guests. Warm Regards, César Escandón Nomade & Be Tulum Room division manager
Dear Emma. Thank you very much for taking your time to review your experience at Be Tulum, we are very sorry to know that we did not fullfilled your expectations. We are sure of that our management is aware of the issues you have share… Show more
Reviewed: 27 February 2024 · Stayed in January 2024
Verified reviewReviewed: 21 February 2024 · Stayed in February 2024
Verified reviewEverything, staff, food, room, beach
Did not know how to turn off plunge pool at night
Dear Guest, Thank you very much for you feedback. I am really glad you enjoyed your stay wiht us. Normally the plunge pools in the rooms turn off at night because they have an automatic timmer. I will send mantainance to verify it Hope to see you back soon!! Regards, Annemarie Rauch Hotel Manager Be Tulum
Dear Guest, Thank you very much for you feedback. I am really glad you enjoyed your stay wiht us. Normally the plunge pools in the rooms turn off at night because they have an automatic timmer. I will send mantainance to verify it Hope t… Show more
Reviewed: 8 February 2024 · Stayed in February 2024
Verified reviewAesthetic was incredible Location was perfect. Very close to shops and low key food spots, 4 min drive to more nightlife scene Staff was incredibly attentive Beach setting was perfect Food om property was some of the best we had
Booked a private rooftop pool suite only to find we were overlooking (and hearing noisy) construction directly next to us - understand this type of thing is unavoidable but disappointing nonetheless It's quite expensive and while the suites can easily accommodate 3-4 people they charge extra for any occupants beyond 2
Dear Adrienne, Thank you very much for taking the time to tell us about your recent experience at the hotel. I am glad to hear that you enjoyed the hotel's location as well as our gastronomic offerings. I am also sorry to hear that your experience was affected by the construction noise from the hotel next door. We have tried to negotiate with them to work reduced hours, but unfortunately they have not been very flexible and responsive in this regard. Fortunately this is temporary and we hope it will not prevent you from visiting us again. Kind Regards, Annemarie Rauch Hotel Manager Be Tulum
Dear Adrienne, Thank you very much for taking the time to tell us about your recent experience at the hotel. I am glad to hear that you enjoyed the hotel's location as well as our gastronomic offerings. I am also sorry to hear that your ex… Show more
Reviewed: 1 February 2024 · Stayed in January 2024
Verified reviewReviewed: 4 January 2024 · Stayed in November 2023
Verified reviewReviewed: 20 December 2023 · Stayed in December 2023
Verified reviewAmazing location and great stuff.
The room. Big but not confortable the bathroom not enough light and terrible smell.
Dear Fabio. Thank you very much for taking your time to review your experience at Be Tulum, we are very sorry to know that we did not fullfilled your expectations. We are sure of that our management is aware of the issues you have shared with them on site and they will be taking them into consideration hoping to reach a solution, we are very aware of that our guests are our best eyes and thanks to your feedback is that we can improve and provide a better service to our current and future guests. Warm Regards, César Escandón Nomade & Be Tulum Room division manager
Dear Fabio. Thank you very much for taking your time to review your experience at Be Tulum, we are very sorry to know that we did not fullfilled your expectations. We are sure of that our management is aware of the issues you have s… Show more
Reviewed: 16 December 2023 · Stayed in December 2023
Verified review