The bathroom had a bad smell sometimes

Everything was clean and the room was really comfy, the bathroom was really big

Stayed in August 2025

NA

Close to town

Stayed in August 2025

Though the hotel itself is relatively brilliant, the surrounding environment is dirty and inconvenient. The first night we were almost sleepless because of the loud air conditioning; but the manager changed the room for us for the rest of two nights where the air conditioning was much better, however, the floor was super dusty that turned our feet blackened.

The hotel is bright and spacious and the breakfast is good.

Stayed in November 2024

Internet

Convenient, good breakfast

Stayed in December 2024

The neighborhood is unwalkable and streets are dirty. The air conditioning is too loud to keep us awake, however, the manager changed the room for us the next day there the air conditioning was much quieter. Anyhow, the floor was super dusty so that we had to wear our shoes anytime.

The public area is grandiose and pleasant. There are microwave and fridge in the room and the room is spacious.

Stayed in November 2024

I did not like that I was not told that the dryer did not function.

It worth to stay the night.

Stayed in August 2024

Laundry service

Location and service

Stayed in August 2024

The laundry service

Location

Stayed in August 2024

We have a lot of problems with the room keys

The is close to down town

Stayed in April 2024

There were no views from the windows

The room I selected

Stayed in January 2024

The gym was very dark; needs more sunlight.

It was spacious and in the city center. There's a lot of shops and activity going on around the hotel. They offered free waters :)

Stayed in January 2023

all very good!

Stayed in January 2023

I was given a room that did not comply with what I have seen on the pictures, and that the receptionist had to go and check that the room had all electrical items working

Stayed in October 2022

some of the wall outlets did not work. plus the card reader for door 126 would not read card most of the time. very frustrating

a/c worked very good.

Stayed in October 2022

No reading lights in the room, or the ones they had didn't work.

The location is on Avenida Colon near the Central Bus Station and just a 5 minute walk from the Central Metro Station and a large supermarket. It is not a location for walking around to sightsee, but the sidewalks are wide and did not feel unsafe. Not many restaurants in the immediate area, but the hotel has a good restaurant. There is a decent complimentary breakfast in the morning till 10:00.

Stayed in September 2022

the price

everything was good I've stayed there a few times

Stayed in August 2022

Excelente 100 % recomendable

Stayed in April 2025

We booked this room to go to Tecate Pal Norte, upon arrival the room smelt like sewage, which was coming from the bathroom so we left the extraction fan on and left to go to the festival. Upon our return we found out the extraction fan did not work and when we complained we were told to spray perfume. The next morning we complained again and received a spray bottle with some liquid which did nothing to help the situation. Unfortunately for us there was no other accomodation available anywhere due to the festival. To make things worse we found multiple cockroaches coming from the drains and holes in the walls, at this point we left and found other accomodation. I wish I took more photos to show how bad this place actually is. Avoid this place.

Stayed in April 2025

N/A

Easy parking, friendly staff and great breakfast.

Stayed in March 2025

Instalaciones limpias

Stayed in December 2024

I made my reservation, I uploaded my card as reservation guaranty, I marked my arrival time, confirmed my reservation, I was supposed to travel all night and was coming to Monterrey in the morning, so I reserved with the day before included, so I could come in the morning and not have to wait the 15:00 check-in hour, even if I had to pay the whole earlier day, so I could just have breakfast and go to sleep, I got the confirmation from the hotel. I got to Monterrey at 5AM, it was very cold, rainy, I was very tired from the night flight and the ride to the hotel was very long because of the awful weather, I finally got to the hotel, hoping to check-in, have breakfast, get a hot shower and sleep a bit before my work meetings, the receptionist was sitting there, speaking with her colleague while I stood there and waited, when she finally got to me, I gave her my document, showed her my reservation and she told me that they gave up my room to someone else, that since I didn’t showed up, they gave it up, even tough I specifically marked my arrival hour, gave my card guaranty and got the confirmation from them, I told the lady that my reservation was confirmed, I showed her in the app and she told me that they already gave up my room, I was SO TIRED, I told her very calmly that maybe she could give me any room, just any other room, at the same time a mini-van full of people came into the lobby and she stood up to greet them, I kept asking her if she could help me(she was alone in the reception), she started getting annoyed, she told me the WHOLE building was fully occupied, no rooms available and then told me to leave because she had to check in all the people from the minivan, she was so rude but I was so tired, I just left.

Nothing

Stayed in October 2024

Nothing

Excellent and beyond

Stayed in July 2024

Unfortunately, the hotel has limited parking available and the WiFi was slow throughout our stay. We also noticed that the floors in our room were dirty, and there were no towels provided. When we requested towels, we were told there wasn't enough staff to bring them promptly. Additionally, the breakfast options were very limited in both variety and quantity.

We were warmly welcomed upon arrival, and the staff promptly informed us that the pool was out of order. The room had hot water, which was great for showering.

Stayed in August 2024

Internet did not worked and toilet did not flushed

Location in we city was great

Stayed in June 2024