The place is located just 1 km from the very center of San Miguel. While this is quite close, the location is up on a hill, making the walk to the center quite steep. However, if you use the La Palma stairs instead of Cta. de Loreto, it will be easier and faster. I did this every day, even a couple of times on our last day, despite having a toe injury. The staff is lovely, especially the person who serves breakfast in the restaurant. They provide great customer attention and kindness. I recommend this place if you are okay with walking. The view of the uptown streets will make your decision worthwhile.

Stayed in March 2025

Service is very poor. Need to understand little English to help guests. My rough Spanish was not helpful. Did not get basic amenities in the hotel. No glass, no water in the rooms. no towel in the bathrooms. Service: Worst service of all. First, I have a double book from booking.com due to a website glitch, I asked for Cancelation fees waver. They did not allow it. Which understand by me and luckily the other hotel refunded full amount. While I am in hotel they refuse to give room and mentioned it canceled. Later, they checked and understood that they misread the direction of booking.com which is in Spanish. They harrash us almost 15 minutes without even reading it. Later we got room 18 which have very bad smell from bathroom. They did not understand and even did not came to check it. We took 2 rooms, 18 and 19. Both of the rooms missing basic amenities like bathroom towels. They mention we do not have it in the hotel. 2 lady in reception can not handle a single problem they just repeat what they said in first time. Language: only Spanish speaking receptionist Location: It is near Murador so little far from centro. If you love to walk in the vintage city then this location is well suited for you. Wifi: Average.

Rooms: Great rooms with view. These are vintage looking rooms, a little cold in the night but manageable. View: Sunset is very beautiful Service: Worst service of all. First, I have a double book from booking.com due to a website glitch, I asked for Cancelation fees waver. They did not allow it. Which understand by me and luckily the other hotel refunded full amount. While I am in hotel they refuse to give room and mentioned it canceled. Later, they checked and understood that they misread the direction of booking.com which is in Spanish. They harrash us almost 15 minutes without even reading it. Later we got room 18 which have very bad smell from bathroom. They did not understand and even did not came to check it. We took 2 rooms, 18 and 19. Both of the rooms missing basic amenities like bathroom towels. They mention we do not have it in the hotel. 2 lady in reception can not handle a single problem they just repeat what they said in first time. Language: only Spanish speaking receptionist Location: It is near Murador so little far from centro. If you love to walk in the vintage city then this location is well suited for you. Wifi: Average. Recommendation: International tourists are not recommended due to the language barrier unless you can use translation for every little conversation. Recommend to hotel: Change your receptionist. SMA is an international tourist area. They should understand little engle. We can put our effort and speak in rough Spanish, whereas the hotel should understand a little bit to assist guests.

Stayed in January 2025

Old dust and dirty

Nice old Casa

Stayed in December 2024

Bathrooms need to be updated

Staff was great very kind and helpful

Stayed in November 2024

Mattress. Pool furniture. Restaurant food.bar hours and very poor selection. Smell coming from bath rooms.otger then thath it's a beautiful location very relaxing

Beautiful location .very relaxing. Love evry large green area and hotel building

Stayed in November 2024

There is need for AC in the rooms as they are very hot on summer and the girl at reception was not friendly and welcoming, she made us go back for the TV remotes after check out when she could have done it as they never told us to bring it back for check out

Tue location and the views, the pool and the garden

Stayed in May 2024

The restaurant service is limited to some hours for breakfast and some more for lunch. No dinner and no 24 hour service.

Almost everything.

Stayed in May 2024

Breakfast wasn't included with my room and pillows were not comfortable at all

Stayed in March 2024

Up a huge hill from center of town We took taxis to return to hotel but if you are fit and not older like us you can hike UPHILL after a day and evening out Such water shortage in Mexico why why why does the gardener water the lawn and plants like mad with a full ON water hose?? Mexico City will have NO water by June 2024 but Frayle has green green grass!? EEK! This is not good and we also live in Arizona and know the value of water.

Views were nice Ambience was terrific Rooms were beautiful Mexican colonial Staff was helpful and excellent Rooms were super clean and fresh towels every day Breakfast was very good and plentiful

Stayed in March 2024

The smell of the plumbing line in the room , is too strong

The view of the city the place look rustic and traditional

Stayed in January 2024

Shower head spilled/wasted water. No a/C.

Colonial liked. Felt a little unsafe. No A/C. Spacious room . Staff helpful. Food ok.

Stayed in September 2023

Towels, worst towels ever ! Coarse and frayed and just way to old. No access to hair dryer. No bottled water sold at lobby. Low water pressure. Staff spoke No English.

Beautiful old facility

Stayed in September 2023

It is far from the city center. If you don’t have a car the walk up to the hotel takes effort. If you are in good shape, it’s doable.

The hotel had a great view of the city. The room was nice and large and the facilities had a swimming pool. A good value for the money.

Stayed in July 2023

Very steep and narrow streets to go to Centro. For most people, you need to take your car or call a taxi. We had to pay more to change room because of the really narrow stairs going to the mezanine bedroom. Very hard mattress. There were no screens in windows, so mosquitos were in.

Nice view, nice colonial hotel, beautiful gardens, parking, clean, good Wi-Fi, good shower.

Stayed in July 2023

The rooms really do not provide the view that the place has to offer, which is a shame, if view from your room is what you're looking for, this might not be the place.

The view from the pool and open areas is amazing. The location is uphill, so better to arrive by car or taxi.

Stayed in June 2023

The window would close, Tv not working, no telephone in rooms

Location was good

Stayed in June 2023

The restarurant has limited dishes for breakfast, bar was closed when we arrived. Such a beautiful property should have a better restaurant and bar.

The Staff was very friendly and kind since we checked in quite late

Stayed in May 2023

As I said it’s a bit worn but beautiful

Love this little hotel. It’s a bit out of the way and well worn but lovely. The pool is small but fantastic - some ingenious design keeps cold water coming in the bottom while the sun eats the top. Staff very friendly and helpful. It’s at the top of a VERY steep hill but views are amazing and taxis are cheap if you don’t want to walk - walking up is a serious work out but we’ll worth the gorgeous views and charming neighborhood. I saw a complaint about breakfast - not my experience. The menu is very limited but I’m a vegetarian and they were very happy to adjust to accommodate me. Ask nicely 😊

Stayed in March 2023

Bathroom -not clean

Gardens. Views.

Stayed in February 2023

No hearing in the room, it was January and cold. But that's the only flaw

The place was very well groomed

Stayed in January 2023

our room didnt have a view

the room was huge! Super cute cat friend too

Stayed in January 2023

view. quiet

Stayed in January 2023

a room was a bit cold.

spacious room, old but classic.

Stayed in January 2023

we could hear water running all night

the amazing view

Stayed in December 2022