No ice in the reception.

City center, close to main road and restaurants and groceries. We have room on inside, so no any road noise in that case. Room is big. Beds are comfortable. Shower was not perfect, but after 10 minutes You can get warm water. You can get free coffee in the morning. WIFI speed is good

Stayed in March 2025

We are getting on in years and had 40 steps to negotiate to our room (10 blocks of 4). There are no bell boys or any staff to help carry one's luggage. and currently no lift. Aircon control in the room did not work as regards controlling temperature or fan speed so pretty useless.

The location if you travel by bus or coach was brilliant being opposite the ADO/Collectivo terminal. $25 each way for a Collectivo to the Palenque ruins. Pool was good and a welcome cool off after a hot humid day at the ruins. The room was a good size and the beds comfortable.

Stayed in November 2024

Staff friendliness ready to assist, staff did provide coffee or tea in the morning, but no restaurant on facilities but plenty of restaurants nearby and ADO bus station just across street! Maya train station is also nearby!

Stayed in November 2024

Extensive use of chemical cleaning materials. That seems the be the case in most Mexican places..

Spacious room. Great beds with cotton sheets and hard mattresses. Nice shower as well! We only stayed one night, was great for that!

Stayed in November 2024

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Good location, enough space in the room, nice restaurants nearby

Stayed in November 2024

Beds could use an upgrade and there is some renovation work being done on the central core of the building, so there was noise during the day.

Location was close walk to ADO station and many great restaurants. They provided bottled water and had a large jar to refill from. The AC was nice and cold.

Stayed in November 2024

The staff are lovely but really not weary about noise. You’ll be forced to wake up early with them as they talk loudly early in the mornings, and have the leaf blower on first thing. I’d recommend avoiding the ground floor to avoid!

Great location, lovely pool, lots of jungle wildlife.

Stayed in June 2024

The rooms don't feel very clean, there were mosquitoes everwhere, especially in the bathroom. The beds were a bit hard but we had a good sleep anyway.

It was an ok stay. We were given the room literally next to the pool. After understanding that we wouldn't have quiet there, we requested to change the room and this was done with no problem. If you arrive early, like we did, they won't give you the room even if the hotel is empty, which is a bit annoying but understandable, just to pay almost a full night to check in early does not make sense. Even so, they let us use the facilities with no problem before and after check in, which we were greateful for. There's also water to fill in your bottles.

Stayed in May 2024

A little bit far from center.

The hotel is close to bus terminal and supermarket.

Stayed in April 2024

Noise from the streets and a bunch of people hanging out in the pool until late.

Location is great, as well as the hotel layout and size of the rooms.

Stayed in March 2024

To be fair’ there was nothing we didn’t like 👍👍😀😀

Everything, early morning coffee when required and the staff were brilliant.. reccomend a stay at this hotel 😀😀👍👍

Stayed in February 2024

No plugs close to the bed. Bathroom curten does not prevent wet toilet area.

Next to the ADO bus station and all the restaurants you need and still very quiet during the day and night (room 110 pool side). So perfect location. There are 2 cute house cats. Room was fairly clean and bathroom sufficient with hot water. We were able to use storage and lounge to wait for our bus until 10 pm.

Stayed in January 2024

Internet access is virtually non existant. You'll have to use your own mobile data.

Cleanliness and staff were great. They also stored our luggage.

Stayed in January 2024

Shower could have been cleaner, hair from cleaning staff or previous person.

The location is in a good spot to the center and the ADO. Also the price we had for the room was good. Good for short stay in a comfy bed.

Stayed in October 2023

NOTHING

THE PLACE IS VERY GOOD LOCATED. IF YOU ARE HUNGRY AND DONT WANT TO FIND A PLACE FAR AWAY, THERE IS A POSSIBILITY TO WALK A FEW METERS AND GO TO A RESTAURANT WHO OFFERS COOKED FOOD TO TAKE AWAY, SO WE TAKE TACOS TO OUR ROOM. I WAS A RAINY SEASON, SO WE DECIDED NOT TO SWIM. LATER ON WE TAKE A WALK AND VERY NEAR OF THE HOTEL WE FIND NICE RESTAURANTS NICE AND GOOD PRICE. WE LIKED TO MUCH HERE THAT WE CANCEL HOTEL CLAUDIA IN MACUSPANA, TABASCO, WE DECIDED TO STAY ANOTHER NIGHT IN THIS BEATIFUL PLACE.

Stayed in September 2023

Sofa beside the bed was dirty

Bed, room, facilities, car park and area were great

Stayed in July 2023

no elevator

very good location,, clean room,good service

Stayed in April 2023

great location

Stayed in June 2023

Everyone was very friendly and helpful

Pool was amazing, room was very comfortable.

Stayed in May 2023

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pool

Stayed in April 2023

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We had a very comfortable stay at this hotel. As we arrived from the night bus and had to take another night bus the dat after, they arranged an early check in. And we were also able to leave our luggage and use all facilities such as pool and toilets until late in the evening. Staff was very helpful and friendly. The beds very super comfortable! Also they provide soaps and shampoo, the bathroom was okay. Airconditioning in the bedrooms. And most ideal was its location. literally 3 min walk from ADO bus station and all good restaurants.

Stayed in April 2023

Only four beds at the pool. Room was a bit smelly, originated from the bathroom drainage Double beds are not wide enough, probably around 140 cm..

Location is great. Pool is nice and clean. Staff is friendly Beds are comfortable

Stayed in March 2023

Great location if you arrive by ADO bus

Stayed in February 2023

The aircon didn't work and the turn on really bright lights in front of the rooms which was uncomfortable (although there are curtains)

The location is perfect. 1 min from the bus stop and close to restaurants. The rooms are clean

Stayed in February 2023