Reviews of OYO Cabañas Abril, Mazunte 3 stars

Room was like a prison cell. Unsanitary shower, bad mattress on a slab of concrete, no windows (only flyscreen), very loud with a nightclub next door. Do not stay here. Unsanitary ‘wetroom’ shower and mouldy toilet seat. No water provided

Convenient location and close to the center of the town.

Check in included one key for 4 people, mind you, you can get into the room even without the key, because the balcony is accessible from other rooms - and the door to the balcony doesn't lock, and has holes in the mosquito net so it's useless. Only one place for power outlets in the entire room. No closest, wardrobe, or drawers to put personal items on, just a single square table with 2 chairs next to the outlets Only one lightblub for the entire room, the other one was burned out. Beds have terrible mattresses, one on top of the other, making the sleep experience very uncomfortable. No AC, which makes the 2 fans on the wall the only saving grace - it gets unbearably hot during the nights, most of us had trouble sleeping. The water stream in the shower is very weak, one temp only. The toilet has no seat or cover, and the back compartment is covered with cardboard The sink is cracked, probably has been broken before and glued together, making it feel like it's going to fall apart every time we used it. Looks nothing like the pictures, only one small bin in the bathroom and no place to dispose of trash otherwise. The room is exposed to the street so from the early morning expect loud noises coming from vehicles nearby. Owners and staff: At check in, they gave us a hard time, not letting us put personal items and bags in their lobby / store to stow away, same during check out - just saying "check out is check out". During our stay, they kept asking us to move our motorcycle to different parking spots, claiming we're going to get a ticket - for the same places they initially told us to park in. Very rude in general, horrible experience.

Nothing.

They are scammers. We wanted to stay for 4 nights however wasn't sure about the last night. We waited for the head accountant to ask her. She told us that if we pay by cash we would get the money back if we wanted to leave a day early. The third day came, we went down in the morning and were confronted with pure denial and stubbornness. They started to lie and told us that that isn’t possible. I told them that it’s not right for the clients to pay for their mistake. Nothing could get them to admit their mistake. At the end, we left without any refund. One of the other office worker insulted my partner in Spanish “she yaps and doesn’t shut the fuck up” which she said assuming that I didn’t understand. On top of that, the room next to the road is unbearable to sleep in. Trucks are so loud they shook the old raggedy mattresses. In our first room there was rat feces on the bed. The toilet was missing a seat. Shower doesn't have warm water even though we were promised about it. The fan so loud so it was a choice between that or the heat, either of which lead to bad sleep. Look, my partner and I backpacked through Mexico for two months. We slept in rotting palapas, hostels with black mold, and apartments with no water to flush the toilet for a couple of days. However I warn everybody who reads this because it was their lack of respect and responsibility that made us so frustrated with this place. The money is not worth the place and no money is worth the lack of integrity from the workers.

It was easy to check in and it was very comfortable and in a great location.

The room was dark but that was not an issue

Very central location and the room was basic but it was ok

The matress was not very comfortable and the wifi did not work inside the room. Just outside, in the common areas

La playa

Nothing!! The room looked like a shack it was a dump

Rude staff, people treated you like criminals when checking in glad it was only one night.

the rooms doesn't have air conditioning.

Great location, next to the main road and a few meters away from the entrance of the main street leading to the beach. Great staff, very considerate and friendly. The rooms are very clean.

There is no AC and the ceiling-mounted fan is either OFF or 100% ON, which makes a awful lot of noise. The mattress is old and shrunken in some places, which makes it not so confortable.

Marcelino. He went above and beyond to make us comfortable so we could enjoy our stay to the maximum. He has the right attitude for tourism and was a true caballero for those who are understanding, respectful, and kind. We very much appreciated his attention and courtesy. Location. Very convenient being close to everything.

The first room we received had horrible beds and the room was stuffy but we were very happy with the effort made by Marcelino to find a solution to have better beds so we could sleep since the first night we only slept a couple of hours. We couldn't work if we couldn't sleep so glad there was an option to change.

Cost

Bed was bad! Close to main road so was noisy . We booked for two nights but only stayed for one. You get what you pay for.

Friendly owner, good location, good value for money

The owner disliked the fact that I paid via Booking and not in person. The rooms are located on a very noisy street.

Very helpful staff!

Great location and room space

I didn’t get to stay here because when I arrived no one was here to let me into the unit, I booked it late because of an issue with another place. But ended up staying awake on the streets, I was still charged for this location.

Location is amazing - less than 5 mins to Mazunte beaches, 15-20 min walk to San Augustillo. The staff were friendly, offered to change our sheets free of charge Very quiet place, lots of seating outdoors and on balconies Nice to have a private bedroom and bathroom for the price of a hostel elsewhere

The rooms were very hot, even with the fan, it was too hot for two people The beds weren’t overly comfortable- would be better with some new pillows! There were lots of ants and we did have a scorpion one night in our room, although I don’t think this is common!

here it said it cost 366 and they charged us 466, because of some tax?

difference of price with the app and reality

The owners are nice people. They let me change rooms to a quieter one. If your room is not right on the street it may be one of the quieter places in Mazunte. Collectivo to San Augustinillo beach - or walk, it's not far. Zipolite is a big "scene" about five minutes further by collectivo. Some organic foods available next to the internet shop, both two minutes walk from Cabanas Abril. Laundry service is also close. There's a turtle rescue operation in town, too.

No breakfast. Good location. staff was pleasant.

Parking

The location is excellent

The room is very hot, the service is bad, there is no kitchen, when we asked to leave the things for a few hours after check out, they did not agree to us and we had to take all the bags to the street and lie there for hours

The fan in the room was good.

BAIT AND SWITCH. NO SUPPORT FROM BOOKING.COM The room I reserved did not have the things they said it had, when I contacted Booking.com, twice, they said they would support me, contact the owner and rectify the situation. They never did, and then they dropped the complaint without any follow up. Booking.com said the room had a lock box for valuables, a bidet, a flat screen TV with satellite channels. No room in the entire hotel has any of these features. On top of that they charged me more than quoted on my reservation receipt. I was told I could leave (and lose my one night's deposit) if I didn't like the room

Nada