The beach is beautiful but it had a lot of seaweed. There was no one ever in the water it went way out the seaweed. It really would have been nice to know. The pool was nice. We had to go to playla del Carmen to get into the ocean. Also they had a lot of atms down the street but none of them had money in them so when they sat bring money do it. We had to take a taxi which was super expensive 20 minutes downtown and they would only give you 120 dollars worth of pesos a day. If you do use a taxi I suggest that u walk down the street and get your own. The ones they got us were super expensive $120 to go 20 minutes to the bank round trip. Everything is expensive now. We have been going to Mexico all over for 30 years. And if they tell you about the atms they should tell you about the seaweed which I know it happens but you could not even get passed it to clearer water it was that bad.

I loved all the rooms facing the beach. Ours had stairs that had private tub and bed and 2 chairs. The whole proof was beautiful with wonderful plants flowers etc. the service was amazing knew us by first name. They celebrated my birthday even though I did not tell them nor did my husband. So nice. Felt good.

Stayed in August 2025

There was nothing I disliked about the hotel. There is currently a seaweed problem affecting some of the beaches in Mexico. Unfortunately we were unable to make full use of the beach or go into the sea during our stay. BUT that is not the fault of the hotel, it's nature doing it's thing. It didn't spoil our holiday or stay at all, we still sat on the beach some days but also booked excursions in different places where the seaweed wasn't a problem and we were able to swim, snorkel etc.

Loved this hotel and the staff were great - nothing was too much trouble. Plus great food at Fresco's and Ziggy's - loved the breakfasts!

Stayed in August 2025

Sargaço

Staff and facilities location.

Stayed in July 2025

Unfortunately seaweed

The location was excellent, close to all great restaurants. Staff was excellent and all our requests or questions were answered promptly. We came during low season, so the hotel was almost empty, and mostly quiet. With that however, the beach had the worst seaweed...

Stayed in July 2025

Fantastic service, location and food

Stayed in June 2025

Staff was extremely helpful through whatsapp communication.

Stayed in June 2025

It was perfect. No notes

Staff was incredible, so was the breakfast . The spa was wonderful as well as all of the other facilities and location. We spent our honeymoon here, highly recommend and will be coming back.

Stayed in June 2025

N/A

Everything was perfect - Location, facilities, staff, breakfast. Room was big and very clean. Beach area was wonderful. Will definitely visit this place again.

Stayed in May 2025

Excellent location and a gorgeous hotel. The staff were always helpful and welcoming. Also, having nice pool is a great when there is a seaweed problem on the beach is persistent . The food and drinks at Frescos are great as well. I would stay here again.

Stayed in May 2025

There is, amazingly, absolutely nothing that we didn't love.

Incredible experience! Very personalized service that exceeded our expectations in every way.

Stayed in May 2025

The only downside is that Tulum in general is very expensive—meals out, activities, and taxis really add up. Still, the beauty and vibe made it a trip to remember!

A Magical Family Escape at Cabañas Tulum We had an unforgettable stay at Hotel Cabañas Tulum. The beach alone is reason enough to visit—absolutely pristine, with soft, talcum-like sand and a stunningly blue sea that never felt crowded. It was pure paradise. The staff were exceptional—warm, attentive, and genuinely caring. They made us feel special every day and were especially sweet and accommodating with my daughter, going out of their way to make her feel seen and spoiled in the best way. Both on-site restaurants offered excellent menus with fresh, flavorful, and healthy options. Breakfasts were a standout—generous portions of açai bowls, smoothies, eggs in every style, pancakes, French toast, and fresh fruit. Our daughter was in heaven! The beachside restaurant also had lovely evening entertainment that added to the relaxed, festive atmosphere. The spa was an absolute dream. Not only was it deeply relaxing, but it gave me a chance to truly connect with my teenage girls—an experience we’ll all treasure. The location is undeniably beautiful and peaceful, but it’s worth noting that Tulum in general is quite expensive. Taxis cost a lot and the area isn’t really set up for walking, so getting around can be a challenge if you want to explore beyond the hotel. Overall, though, Cabañas Tulum is a little slice of heaven and we left with full hearts and unforgettable memories. Highly recommended for anyone looking for a special, soulful getaway.

Stayed in April 2025

You can hear some music from the clubs near by at night. the hotel should work out an agreement with the night clubs with the booming bases that they need to turn down the music at 12 am. it can go all night.

this is a gorgeous hotel and having a larger pool is a huge bonus when there is a seaweed problem on the beach. The food at Frescos is amazing and the wait staff, Axil in particular, is so lovely.

Stayed in April 2025

Wonderful stay, staff were welcoming, professional, and accommodating. The room was beautiful and clean and the bed was extremely comfortable. AC worked impeccably. Refreshing to not have staff ask for tip for service, as although we did end up tipping at the end it’s a much better experience not being asked for it as in most other places in Tulum. Food was delicious, and coffee, including espresso was available! There is a small (well equipped gym) and the sun beds area is quiet and relaxing.

Stayed in March 2025

Everyone was so helpful and friendly: from check in, to the restaurants, to the cleaning crew, to the recommendations from Navil and others at the front desk. We had such a wonderful time. Highly recommend it!

Stayed in March 2025

It was pricey.. and everything around is pricey too (food, car service, clothing, souveniers)- I wasn't sure the price would feel worth it, but it definitely was in the end. But, don't think you're saving money by coming to this area for vacation- in most cases, it was much more $$ than in the US.

The beach was incredible. I think this must be the best spot in the hotel zone. The breakfast- also amazing. With the amount they let you order, you can easily make it cover breakfast and lunch. The staff, was the best part about this place. They are amazing, so welcoming and friendly, they are SO well staffed that everything is immaculate. They work hard to make sure every want or need is met. I've never felt so sad leaving a hotel before. We will definitely be back.

Stayed in March 2025

Our room was not too soundproofed, unfortunately we could hear the neighbours atop doorslamming sometimes. Prices of Drinks and Food were a bit higher than expected or compared to downtown places.

Super nice place, very much tidied up and clean. Top beachside with great sunbeds, both shadowy and sunny places, and compared to other beachsides closeby, very calm and quiet. Handling of all communication was very easy and via messenger, almost all day also! Very helpful staff and speaking mostly a very good English.

Stayed in February 2025

Cannot find a complaint of anything. Staff always available. Friendly and attentive

Breakfast at frescos was the best. Organic fresh and never disappointing. The staff is incredible. Axel , Felipe, rose. All amazing

Stayed in March 2025

Nothing

Location, private beach, room service, profesional and friendly staff, sandy beach, delicious breakfasts and meals, great cocktails, spa, pool, beautiful sunrises…

Stayed in February 2025

Nothing to dislike

Sumptuous breakfast and plenty of it either great variety. Right on the beach or they would deliver anywhere (oom, pool, beach )

Stayed in December 2024

The location was the beach a few feet from the property. The resort was super clean with friendly staff. The restaurants on the property served great food and drinks. They took care of all our requests for a celebration we had planned.

Stayed in December 2024

Coffee wasn’t the best. Some of the food at breakfast wasn’t as nice.

All very friendly staff. Beautiful hotel. The smoothies at breakfast were delicious! The yoghurt, granola and fruit based bowls were very tasty. Lovely, quiet beachfront setting.

Stayed in November 2024

Amazing place right next to the beach. Great breakfast. Very friendly and helpful staff. Would recommend to anyone.

Stayed in November 2024

Nothing

Cabanas location is amazing!! The hotel is gorgeous with fabulous food and superb staff. The vibe is very relaxing. Communication via WhatsApp is brilliant. We couldn’t have wished for a better place to stay.

Stayed in October 2024

Nothing, it really was a great place to stay

Extremely clean and so close to the beach. The dining at Frescos and Ziggys was also great!

Stayed in October 2024