Reviews of Cabanas Tulum- Beach Hotel & Spa 4 stars

Ground floor room with soaking pool and direct walk of 100' to the beach. Staff was attentive and provided good insight and information. Two restaurants on the property and both with a good bar and one with live music and a great view of the beach.

another day at the property, we missed our first day due to travel trouble.

I loved all the rooms facing the beach. Ours had stairs that had private tub and bed and 2 chairs. The whole proof was beautiful with wonderful plants flowers etc. the service was amazing knew us by first name. They celebrated my birthday even though I did not tell them nor did my husband. So nice. Felt good.

The beach is beautiful but it had a lot of seaweed. There was no one ever in the water it went way out the seaweed. It really would have been nice to know. The pool was nice. We had to go to playla del Carmen to get into the ocean. Also they had a lot of atms down the street but none of them had money in them so when they sat bring money do it. We had to take a taxi which was super expensive 20 minutes downtown and they would only give you 120 dollars worth of pesos a day. If you do use a taxi I suggest that u walk down the street and get your own. The ones they got us were super expensive $120 to go 20 minutes to the bank round trip. Everything is expensive now. We have been going to Mexico all over for 30 years. And if they tell you about the atms they should tell you about the seaweed which I know it happens but you could not even get passed it to clearer water it was that bad.

Loved this hotel and the staff were great - nothing was too much trouble. Plus great food at Fresco's and Ziggy's - loved the breakfasts!

There was nothing I disliked about the hotel. There is currently a seaweed problem affecting some of the beaches in Mexico. Unfortunately we were unable to make full use of the beach or go into the sea during our stay. BUT that is not the fault of the hotel, it's nature doing it's thing. It didn't spoil our holiday or stay at all, we still sat on the beach some days but also booked excursions in different places where the seaweed wasn't a problem and we were able to swim, snorkel etc.

Staff and facilities location.

Sargaço

The location was excellent, close to all great restaurants. Staff was excellent and all our requests or questions were answered promptly. We came during low season, so the hotel was almost empty, and mostly quiet. With that however, the beach had the worst seaweed...

Unfortunately seaweed

Fantastic service, location and food

Staff was extremely helpful through whatsapp communication.

Staff was incredible, so was the breakfast . The spa was wonderful as well as all of the other facilities and location. We spent our honeymoon here, highly recommend and will be coming back.

It was perfect. No notes

Excellent location and a gorgeous hotel. The staff were always helpful and welcoming. Also, having nice pool is a great when there is a seaweed problem on the beach is persistent . The food and drinks at Frescos are great as well. I would stay here again.

Incredible experience! Very personalized service that exceeded our expectations in every way.

There is, amazingly, absolutely nothing that we didn't love.

A Magical Family Escape at Cabañas Tulum We had an unforgettable stay at Hotel Cabañas Tulum. The beach alone is reason enough to visit—absolutely pristine, with soft, talcum-like sand and a stunningly blue sea that never felt crowded. It was pure paradise. The staff were exceptional—warm, attentive, and genuinely caring. They made us feel special every day and were especially sweet and accommodating with my daughter, going out of their way to make her feel seen and spoiled in the best way. Both on-site restaurants offered excellent menus with fresh, flavorful, and healthy options. Breakfasts were a standout—generous portions of açai bowls, smoothies, eggs in every style, pancakes, French toast, and fresh fruit. Our daughter was in heaven! The beachside restaurant also had lovely evening entertainment that added to the relaxed, festive atmosphere. The spa was an absolute dream. Not only was it deeply relaxing, but it gave me a chance to truly connect with my teenage girls—an experience we’ll all treasure. The location is undeniably beautiful and peaceful, but it’s worth noting that Tulum in general is quite expensive. Taxis cost a lot and the area isn’t really set up for walking, so getting around can be a challenge if you want to explore beyond the hotel. Overall, though, Cabañas Tulum is a little slice of heaven and we left with full hearts and unforgettable memories. Highly recommended for anyone looking for a special, soulful getaway.

The only downside is that Tulum in general is very expensive—meals out, activities, and taxis really add up. Still, the beauty and vibe made it a trip to remember!

this is a gorgeous hotel and having a larger pool is a huge bonus when there is a seaweed problem on the beach. The food at Frescos is amazing and the wait staff, Axil in particular, is so lovely.

You can hear some music from the clubs near by at night. the hotel should work out an agreement with the night clubs with the booming bases that they need to turn down the music at 12 am. it can go all night.

Wonderful stay, staff were welcoming, professional, and accommodating. The room was beautiful and clean and the bed was extremely comfortable. AC worked impeccably. Refreshing to not have staff ask for tip for service, as although we did end up tipping at the end it’s a much better experience not being asked for it as in most other places in Tulum. Food was delicious, and coffee, including espresso was available! There is a small (well equipped gym) and the sun beds area is quiet and relaxing.

Everyone was so helpful and friendly: from check in, to the restaurants, to the cleaning crew, to the recommendations from Navil and others at the front desk. We had such a wonderful time. Highly recommend it!

The beach was incredible. I think this must be the best spot in the hotel zone. The breakfast- also amazing. With the amount they let you order, you can easily make it cover breakfast and lunch. The staff, was the best part about this place. They are amazing, so welcoming and friendly, they are SO well staffed that everything is immaculate. They work hard to make sure every want or need is met. I've never felt so sad leaving a hotel before. We will definitely be back.

It was pricey.. and everything around is pricey too (food, car service, clothing, souveniers)- I wasn't sure the price would feel worth it, but it definitely was in the end. But, don't think you're saving money by coming to this area for vacation- in most cases, it was much more $$ than in the US.

Super nice place, very much tidied up and clean. Top beachside with great sunbeds, both shadowy and sunny places, and compared to other beachsides closeby, very calm and quiet. Handling of all communication was very easy and via messenger, almost all day also! Very helpful staff and speaking mostly a very good English.

Our room was not too soundproofed, unfortunately we could hear the neighbours atop doorslamming sometimes. Prices of Drinks and Food were a bit higher than expected or compared to downtown places.

Breakfast at frescos was the best. Organic fresh and never disappointing. The staff is incredible. Axel , Felipe, rose. All amazing

Cannot find a complaint of anything. Staff always available. Friendly and attentive

Location, private beach, room service, profesional and friendly staff, sandy beach, delicious breakfasts and meals, great cocktails, spa, pool, beautiful sunrises…

Nothing