Reviews of Casa Bugambilia, Un Pequeño Hotel en Tepoztlán 3 stars
Callejon de Tepopula 007, Valle de Atongo, 62520 Tepoztlán, Mexico
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Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewBeautiful large (common) gardens, pet-friendly, affordable pricing, friendly staff, tasty breakfast
Bed was super hard, rooms don't have great ventilation so get quite warm (windows don't have screens so preferred keeping them closed due to bugs), breakfast takes ages to prepare
Dear Fahad, We are sorry that the beds were too hard for you and that breakfast takes too long to make, however we try to prepare each dish at the moment and following the preparation as our grandmothers did, we have a very traditional cuisine. We are pleased to know that you liked the hotel, the staff and pricing. Hopefully we will have the opportunity to service you again.
Dear Fahad, We are sorry that the beds were too hard for you and that breakfast takes too long to make, however we try to prepare each dish at the moment and following the preparation as our grandmothers did, we have a very traditional cuis… Show more
Reviewed: 7 December 2024 · Stayed in December 2024
Verified reviewReviewed: 19 November 2024 · Stayed in November 2024
Verified reviewStaff amazing!!! Property location very good and very clean. Loved the old architecture and the pool
Food - breakfast wasn’t great.
Dear guest, We are sorry that you did not liked our breakfast, I´ve just answered another comment that said they enjoyed it. We are pleased to see that you liked our staff´s service and cleanliness. Thank you for your preference
Reviewed: 19 February 2024 · Stayed in February 2024
Verified reviewPretty place and house with lots of gardens
Restaurant was slow and closed early. Had to shower with cold water in the morning
Dear Teresa, It sounds like you enjoyed the ambiance of the place and its gardens. However, it's unfortunate that you experienced slow service at the restaurant and had to deal with an early closure. Additionally, having to shower with cold water in the morning can be quite inconvenient. Your feedback is valuable for the improvement of their services. we will pass this issues to the management so they can address them for future guests.
Dear Teresa, It sounds like you enjoyed the ambiance of the place and its gardens. However, it's unfortunate that you experienced slow service at the restaurant and had to deal with an early closure. Additionally, having to shower with … Show more
Reviewed: 23 January 2024 · Stayed in December 2023
Verified reviewThis is my second time visiting the hotel and Tepoztlan. I have stayed in regular rooms and suites. The hotel is magnificent especially for its comfort, spacious rooms and its variety of food on its menu. A perfect place for those of us who like to live with nature and get away from the noise of the city. I hope to return very soon and stay at this hotel again.
It's wonderful to hear that you've had such positive experiences during your visits to the hotel and Tepoztlán! We're thrilled that you've found the accommodations to be comfortable and spacious, and that you've enjoyed the variety of food options available on the menu. It sounds like the hotel is the perfect retreat for you to reconnect with nature and escape the hustle and bustle of the city. We look forward to welcoming you back for another enjoyable stay in the near future! If you have any questions or need assistance with your next visit, please don't hesitate to reach out. We're here to help!
It's wonderful to hear that you've had such positive experiences during your visits to the hotel and Tepoztlán! We're thrilled that you've found the accommodations to be comfortable and spacious, and that you've enjoyed … Show more
Reviewed: 26 November 2023 · Stayed in November 2023
Verified reviewLocation, gardens, staff
There seemed to be a completely different experience for guests arrivals at the weekend which we didn't see until our last day, we felt that as the only guests there Monday to Friday that it was a completely different hotel when weekend guests arrived. Rooms are outdated, bathroom got very damp for a long time after showering - needs an extractor. Big rugs in the room just felt really grubby - can't imagine they get washed much. Horrible white lighting in rooms. Won't come back to this hotel nor do we recommend it
Dear David, We are very sorry that your experience was not satisfying for you. The problem is that Tepoztlan is more of a weekend destination, so we have more staff on the weekends. As we are a family owned hotel and we can not pay for the full staff during the week. Even though we always go far & beyond to try to make our guests have a great stay we regret that we could not provided one for you. If you went to town, the experience is also completely different as many stores and restaurants do not have the same vibe over the weekend that on weekdays. But we will definitely work on the things you mention about the room. Thank you for your preference
Dear David, We are very sorry that your experience was not satisfying for you. The problem is that Tepoztlan is more of a weekend destination, so we have more staff on the weekends. As we are a family owned hotel and we can not pay for the … Show more
Reviewed: 20 July 2023 · Stayed in July 2023
Verified reviewThe staff was very good. The swimming pool was better than expected.
Nothing
Dear Christof, Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our staff and that the swimming pool exceeded your expectations. Our team takes great pride in providing excellent service, and it's wonderful to know that their efforts made a positive impact on your stay. We also strive to offer our guests enjoyable amenities, and we're delighted that you found the swimming pool to be better than expected. Your kind words are truly appreciated, and we're glad to know that there were no negatives during your stay. Our goal is to ensure that all our guests have a wonderful and memorable experience with us. If you decide to visit us again in the future, we look forward to welcoming you back and providing you with another fantastic stay. Thank you for choosing our hotel, and we wish you a fantastic day!
Dear Christof, Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our staff and that the swimming pool exceeded your expectations. Our team takes great pride in providing excellent … Show more
Reviewed: 5 July 2023 · Stayed in July 2023
Verified reviewGood breakfast. Great location and view. Great garden. Beautiful house.
Extremely overpriced. Awful accommodations. Little to no maintenance in rooms, particularly in bathrooms (shower did not work and was not checked by staff).
Dear David, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our good breakfast, great location, beautiful view, and lovely garden. It's wonderful to know that you appreciated the charm of our house. However, we are truly sorry to hear about the issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain for our guests. We apologize for any inconvenience caused by the shower not working, and we understand how important it is to have a well-maintained and fully functional room.Rest assured that we will address the maintenance issues immediately to prevent such problems in the future. Regarding the pricing, we take our guests' feedback seriously, and we'll review our rates to ensure they are fair and reasonable. We apologize for falling short of your expectations on this occasion. Please know that we value your feedback, and we will work diligently to address the areas of concern.
Dear David, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our good breakfast, great location, beautiful view, and lovely garden. It's wonderful to know that you appreciated the charm of our house… Show more
Reviewed: 27 June 2023 · Stayed in April 2023
Verified reviewThis property really looks like heaven. The bugambilias everywhere. Our room was comfortable and clean. Pool was clean and comfortable temperature. The food of their own restaurant was delicious too. We will come back for sure
Dear Ramash, We are very pleased that you enjoyed your stay with us. Nothing would make us happier than serving you once again, so hopefully you do come back soon!
Reviewed: 22 May 2023 · Stayed in May 2023
Verified reviewThe view is breathtaking and the gardens are beautiful
I was traveling from The Netherlands to Mexico and wanted to enjoy some days in Tepoz. We arrived to casa bugambilias on Wednesday. First unpleasant surprise, they wanted to charged me almost 30% from my rate in booking. I ask the receptionist to please double check as this is not what i agreed on, we spent more than 30’ waiting for her to check via WhatsApp with somebody about this. After this, she confirmed that my initial booking was ok. Second unpleasant detail, pool was very cold, no services to have a snack, dinner as the kitchen was close, Thursday they turned on the heat on the swimming pool… but still very cold to use it. still no kitchen open… if you want to buy or drink something in the hotel (even they don’t offer the service) you need to pay a fee for it “descorche” we asked the prices of it, and the staff didn’t know. so they don’t offer the service but they charge you if you want to bring something to eat of drink at the hotel. Friday the temperature of the swimming pool was finally ok… overall, from Wed-Friday we didn’t get 100% the services you are supposed to get from a hotel of this price… perhaps for a weekend Sat-Sun you can get an ok-ish experience. we are definitely not coming back to this hotel. it was supposed to be a nice short holidays with my family, which we had, but not because of this hotel. look at hotels around like the buena vibra… we are going there next time.
Dear Rita, We are very sorry for the inconveniences you had during your stay. We passed all your observations to our management so they can follow up and improve the experience for people that do reserve during the week.
Reviewed: 25 April 2023 · Stayed in April 2023
Verified review* The food is really good and good portions * The gardens
* There is no air conditioning or a good fan, it's very hot * There is no mosquito net
Reviewed: 10 April 2023 · Stayed in April 2023
Verified reviewReviewed: 30 March 2023 · Stayed in March 2023
Verified reviewViews are beautiful
Far from the center
Reviewed: 22 February 2023 · Stayed in February 2023
Verified reviewStaff, Cleanliness, property, food, etc. All was amazing!
Dear Erika, Thank you for your preference and comments that motivate us to continue striving in our services. Come back soon!
Reviewed: 27 November 2022 · Stayed in November 2022
Verified reviewReviewed: 28 October 2022 · Stayed in October 2022
Verified review