The location close to city center. All the staff is very kind. The room are nice and the garden is great. There is also a cool rooftop and a big mention for the cats which are very cute!

Stayed in August 2025

nothing

Very cozy and laidback, just like Bacalar itself, with superb staff (Emmanuel, Samantha) who made us feel right at home. On the first night they invited us to a local party where we had the best time ever and really got to experience Mexican hospitality. Very central location - only a short walk to the the town square and the lake. Comfy rooms, excellent breakfast. There's also a lush garden with a nice pool to cool down and plenty of shade with hammocks and loungers.

Stayed in August 2025

It’s such a lovely decorated hotel. The owner Mario is super friendly as well as Amanda who checked us in. Location is just steps away from the lagoon.

Stayed in August 2025

Nothing! It was perfect!

We loved EVERYTHING about this wonderful hotel! The staff were so incredibly helpful and made us feel so welcome. It was beautifully and tastefully designed and the rooms were very comfortable too; slept very well! The pool was lovely too. We paid an extra 200 pesos each morning for breakfast, and the food was delicious: great value too. The staff also helped us booked a fantastic trip on the lagoon. Bacalar was just the most wonderful place; a short 10 min walk either into town or to the lagoon. I wish we’d had more than two nights. I loved everything about this hotel… especially Nico the Skeleton!

Stayed in July 2025

Excellent location and staff, comfortable and modest boutique hotel. GREAT ART and refreshing pool and the rooftop is a great place to relax. We will return

Stayed in July 2025

Rooms were a little poorly ventilated so smelt a little but otherwise a great short stay!

Great pool and very friendly staff! Amazing location too

Stayed in July 2025

The AC didn't cool as it should, the room was a bit dark, not enough natural light or lights in the room.

The breakfast was great for a similar price of any restaurant outside, the staff was incredibly nice and helpful.

Stayed in July 2025

A few hours without internet but it did get fixed.

Stayed in July 2025

Staff were super friendly and helpful in organising transport and giving information on tours, things to do and places to eat. Rooms were large and bed comfortable. Short walking distance to numerous places to eat and to main square.

Stayed in July 2025

Nothing, all was great!

Location is perfect - close to downtown, to lagoon entrance and to restaurants- but at the same time in a quiet area

Stayed in June 2025

- Great hotel + location - The team at Casa Chukum are very friendly and helpful - Comfortable room - Great rooftop with views of the laguna

Stayed in May 2025

liked everything

The best hotel we stayed at in Mexico! From the moment we arrived, we were warmly welcomed – especially by Pablo, who was super kind, patient, and gave us all the information we needed about the hotel and the area. The hotel itself is beautifully designed, with a relaxing vibe, a lovely pool, and cozy sitting areas that make you want to just stay and unwind. Our room was spacious, clean, and charming, the bed was super comfortable, and it had everything we needed for a perfect stay. We also booked a lagoon tour through the hotel, which was amazing! And of course, we can’t forget Bimba – the sweetest dog ever, who totally added to the experience :)

Stayed in May 2025

I loved the property

The staff are amazing they are very helpful with helping guests navigate Bacalar. They made me and my family feel welcome and special honored guests. The service is amazing each of the staff take on the role of a concierge service. They even provided recommendations for our upcoming stay in Tulum.

Stayed in May 2025

We should have stayed longer....

Breakfast, room and location were great. However, the attitude and willingness of the Staff (Samantha & Pablo) to ensure an enjoyable stay for the guests was 'First Class.' I was slightly concerned about parking but there is plenty of areas to park outside the hotel on the road side. The hotel helped us book a number of excursions: a boat trip & a paddle board sunrise trip on the lagoon. Both these excursions were brilliant, even for our 'Mature Complete Novice Paddle Boarder group'... In short, I certainly recommend staying at Casa Chukum and would return without hesitation.

Stayed in May 2025

Minor things that stop me from giving 10 out of 10: - breakfast is not included and for 200 pesos you'll get better breakfast outside the hotel. - having a hair dryer in the room would be better instead of having to ask for it from the front desk. - the door code didn't work so coming in later at night meant we had to wake up the owners to let us in which felt a little uncomfortable.

Beautiful property, amazing lobby area and truly wonderful sociable staff. Also the animals were great to have around, especially little Meserito (I love cats). The location is great, not totally central, but in Bacalar basically everything is walking distance. Also appreciated it was quiet with not much outside noise. Nice little extras like the local sweets in the room, the map at the front desk to mark where you're coming from and the small surprise they give you at checkout.

Stayed in April 2025

Be careful on some of the stairs.

Friendly staff, dogs and cats.

Stayed in May 2025

My AC was not working, so staff helped me with a free upgrade

Stayed in April 2025

Nothing!

Beautiful little boutique hotel with such friendly staff who know you all by name and really go out of their way to make your stay as happy and comfortable as possible.

Stayed in April 2025

Hardly any.

The ambience, the familiarity of the staff and the owners

Stayed in April 2025

Perfect place, nice huost Good room, good vibes, nice people

Stayed in March 2025

nothing

Such a nice, artsy hotel! I enjoyed my short stay there a lot, with two different terraces, one of them the rooftop with view to the laguna. The staff was very nice and helpful, already before my stay when I asked them about tours there via message. Thank you Emmanuel. =)

Stayed in April 2025

Maybe another shelf in the room for storing clothes would have been useful.

Friendly hosts, nice pool, comfortable room. Near piers for swimming in the lake. Parking in the street right next to hotel. Plus the front desk does organized sailings.

Stayed in April 2025

There are a couple of dogs that hang out in the lobby/restaurant of the property. One in particular, a very large black lab mix, smells really bad to the point we didn’t partake in the breakfast each morning. We love dogs but they need to be routinely bathed especially when they live indoors in a hot environment.

Location to restaurants.

Stayed in March 2025

I loved everything.The style, the care for every details and the kindness of the staff.

Stayed in March 2025