Reviews of Casa Chukum 5 stars
Avenida 3 esquina con calle 28, 77930 Bacalar, Mexico
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location close to city center. All the staff is very kind. The room are nice and the garden is great. There is also a cool rooftop and a big mention for the cats which are very cute!
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewVery cozy and laidback, just like Bacalar itself, with superb staff (Emmanuel, Samantha) who made us feel right at home. On the first night they invited us to a local party where we had the best time ever and really got to experience Mexican hospitality. Very central location - only a short walk to the the town square and the lake. Comfy rooms, excellent breakfast. There's also a lush garden with a nice pool to cool down and plenty of shade with hammocks and loungers.
nothing
🌞 Thank you so much for sharing your experience! We are delighted to hear that you enjoyed your stay and that everything went wonderfully in Bacalar. We hope to see you back soon!
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewIt’s such a lovely decorated hotel. The owner Mario is super friendly as well as Amanda who checked us in. Location is just steps away from the lagoon.
💙 We are very happy to read your review, thank you for appreciating every detail. It was a pleasure to have you here, and you will always have a home here in Bacalar.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewWe loved EVERYTHING about this wonderful hotel! The staff were so incredibly helpful and made us feel so welcome. It was beautifully and tastefully designed and the rooms were very comfortable too; slept very well! The pool was lovely too. We paid an extra 200 pesos each morning for breakfast, and the food was delicious: great value too. The staff also helped us booked a fantastic trip on the lagoon. Bacalar was just the most wonderful place; a short 10 min walk either into town or to the lagoon. I wish we’d had more than two nights. I loved everything about this hotel… especially Nico the Skeleton!
Nothing! It was perfect!
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewExcellent location and staff, comfortable and modest boutique hotel. GREAT ART and refreshing pool and the rooftop is a great place to relax. We will return
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewGreat pool and very friendly staff! Amazing location too
Rooms were a little poorly ventilated so smelt a little but otherwise a great short stay!
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was great for a similar price of any restaurant outside, the staff was incredibly nice and helpful.
The AC didn't cool as it should, the room was a bit dark, not enough natural light or lights in the room.
Reviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewA few hours without internet but it did get fixed.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewStaff were super friendly and helpful in organising transport and giving information on tours, things to do and places to eat. Rooms were large and bed comfortable. Short walking distance to numerous places to eat and to main square.
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewLocation is perfect - close to downtown, to lagoon entrance and to restaurants- but at the same time in a quiet area
Nothing, all was great!
Reviewed: 12 June 2025 · Stayed in May 2025
Verified review- Great hotel + location - The team at Casa Chukum are very friendly and helpful - Comfortable room - Great rooftop with views of the laguna
Andi, Thank you so much for your kind review! We’re delighted to hear that you enjoyed our location, the comfort of your room, and especially the rooftop, the views of the lagoon are truly something special. Our team at Casa Chukum always aims to offer a friendly and helpful experience, so it means a lot to know that it made a difference during your stay. We’d love to welcome you back anytime! Casa Chukum Team
Andi, Thank you so much for your kind review! We’re delighted to hear that you enjoyed our location, the comfort of your room, and especially the rooftop, the views of the lagoon are truly something special. Our team at Casa Chukum always a… Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewThe best hotel we stayed at in Mexico! From the moment we arrived, we were warmly welcomed – especially by Pablo, who was super kind, patient, and gave us all the information we needed about the hotel and the area. The hotel itself is beautifully designed, with a relaxing vibe, a lovely pool, and cozy sitting areas that make you want to just stay and unwind. Our room was spacious, clean, and charming, the bed was super comfortable, and it had everything we needed for a perfect stay. We also booked a lagoon tour through the hotel, which was amazing! And of course, we can’t forget Bimba – the sweetest dog ever, who totally added to the experience :)
liked everything
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe staff are amazing they are very helpful with helping guests navigate Bacalar. They made me and my family feel welcome and special honored guests. The service is amazing each of the staff take on the role of a concierge service. They even provided recommendations for our upcoming stay in Tulum.
I loved the property
Hola Monica, I don't even know how to express how proud and happy we feel knowing that you had a good time staying with us, we love to help people get the most out of this beautiful paradise, thank you very much for taking the time to leave us a review, it really help us we hope you enjoyed Tulum's recommendations, please say hi to your husband, daughter and sons.
Hola Monica, I don't even know how to express how proud and happy we feel knowing that you had a good time staying with us, we love to help people get the most out of this beautiful paradise, thank you very much for taking the time to l… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewBreakfast, room and location were great. However, the attitude and willingness of the Staff (Samantha & Pablo) to ensure an enjoyable stay for the guests was 'First Class.' I was slightly concerned about parking but there is plenty of areas to park outside the hotel on the road side. The hotel helped us book a number of excursions: a boat trip & a paddle board sunrise trip on the lagoon. Both these excursions were brilliant, even for our 'Mature Complete Novice Paddle Boarder group'... In short, I certainly recommend staying at Casa Chukum and would return without hesitation.
We should have stayed longer....
Hi Alan thank you so much for taking the time to write us this review, it was a pleasure to meet you guys!! such a good vibe people you 4 are! we are very happy to hear that you enjoyed your stay with us, looking forward to seeing you again, your new friends wish you the best of luck.
Hi Alan thank you so much for taking the time to write us this review, it was a pleasure to meet you guys!! such a good vibe people you 4 are! we are very happy to hear that you enjoyed your stay with us, looking forward to seeing you again… Show more
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewBeautiful property, amazing lobby area and truly wonderful sociable staff. Also the animals were great to have around, especially little Meserito (I love cats). The location is great, not totally central, but in Bacalar basically everything is walking distance. Also appreciated it was quiet with not much outside noise. Nice little extras like the local sweets in the room, the map at the front desk to mark where you're coming from and the small surprise they give you at checkout.
Minor things that stop me from giving 10 out of 10: - breakfast is not included and for 200 pesos you'll get better breakfast outside the hotel. - having a hair dryer in the room would be better instead of having to ask for it from the front desk. - the door code didn't work so coming in later at night meant we had to wake up the owners to let us in which felt a little uncomfortable.
Maarja thank you very much for your review, we were delighted to have you. We will put more detail in the details that you comment us to improve.
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewFriendly staff, dogs and cats.
Be careful on some of the stairs.
Hello Trevor it is so nice to hear that you enjoyed your stay with us and you found the animal company pleasant, they are are all fostered little beings and even tho we know this might not be for everyone to enjoy, they have become part of the Chukum Family, about the stairs we hope you are fine and this is only a heads up for other guests and not that you hurt yourself, we wish you the best and thank you for taking the time to writeus this review it means a lot to us.
Hello Trevor it is so nice to hear that you enjoyed your stay with us and you found the animal company pleasant, they are are all fostered little beings and even tho we know this might not be for everyone to enjoy, they have become part of … Show more
Reviewed: 7 May 2025 · Stayed in April 2025
Verified reviewMy AC was not working, so staff helped me with a free upgrade
Hola Christopher I am glad you had a good experiencie while staying with us, it is our main goal to make our guests feel welcomed, we really appreciate the fact that you took the time to write us a review this means a lot to us, all of your new friends at Casa chukum wish you a great day, it been a pleassure to meet you.
Hola Christopher I am glad you had a good experiencie while staying with us, it is our main goal to make our guests feel welcomed, we really appreciate the fact that you took the time to write us a review this means a lot to us, all of your… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewBeautiful little boutique hotel with such friendly staff who know you all by name and really go out of their way to make your stay as happy and comfortable as possible.
Nothing!
Hola Ryan our main goal is that all of our guests feel at home and make the most out of Bacalar, we have the phylosophy of threating everyone like family who is comming to visit us so we are very proud and happy to hear that you felt that way, we hope to see you again sometime. we all here at casa chukum wish you the best on all of your future adventures and in life in general! cheers.
Hola Ryan our main goal is that all of our guests feel at home and make the most out of Bacalar, we have the phylosophy of threating everyone like family who is comming to visit us so we are very proud and happy to hear that you felt that w… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewThe ambience, the familiarity of the staff and the owners
Hardly any.
Hi Ronen, thanks for you raview, we hope you can come back in another Moment.