Where the breakfast served in the cafe was excellent and a great taste of Mexican breakfast, it would be better if the included breakfast was on site as I feel as if I overpaid for the included breakfast. The cafe price which was only around 130 pesos (£5.17) if ordered off the menu. Could do with a few more outside seating options away from the pool or reception where you could sit a read a book for a few hours.

Stayed at Casa de les Flores for 5 nights total before and after a GAdventures trip- 2 of which booked through booking.com and the other 3 as part of the trip package. Great hotel, clean, comfortable, helpful and hospitable staff. Best hotel I have stayed at as part of a group tour- In by experience these hotels pre booked by the company tend to be far from the centre, shabby and very basic. Casa de les Flores was certainly not this. Away from the main 5th avenue but not "out in the sticks" which was the perfect location for a quiet stay in Playa.

Stayed in August 2025

Didn’t have a restaurant and nowhere to get breakfast or coffee in the actual hotel. Not all the receptionist spoke good English and it was a bit tricky to organise other things through reception.

Very nice hotel in a quiet but convenient location. Lovely gardens and a nice swimming pool. Very clean and great value for money.

Stayed in August 2025

The room with a nice balcony and the patio full of plants and colored

Stayed in July 2025

Nothing.

Very friendly and helpful. Lovely courtyards and setting. Location great, just short hop from main shopping street and several good recommended restaurants. Good value and homely feel with splash of style. Everything worked well.

Stayed in July 2025

Friendly, clean and beautiful

Stayed in July 2025

The hotel is beautiful, clean, the manager and staff are absolutely sweet. The breakfast place is delicious (also for lunch/dinner). We had a misadventure outside of the hotel at Punta Esmeralda (our car was broken into and bags stolen) and the hotel manager was so supportive and helpful to do whatever he could to help us out. Really outstanding.

Stayed in June 2025

It can be a bit noisy if there are many people in the pool as the rooms are kind of built around it. There were small ants in the bathroom sink area, but this is very common in the caribe and didn’t bother me at all.

I found the location to be very convenient, close to the ADO and the Quinta/beach and many restaurants and shops. It’s on a quiet street, so there is no late night noise from bars or clubs. I found the staff to be extremely helpful and friendly. The room was clean, the bed was comfortable, and the shower was hot and had good water pressure. There is a mini fridge in the room as well.

Stayed in June 2025

Everything was great

Great staff, good price and amazing location

Stayed in June 2025

More sun umbrellas by the pool. There was only one, and cant accommodate more than 2 people. Standard rooms had small windows. Photos on booking.com led us to believe there were more, as well as a balcony.

Very well located in the city. close to amenities.Staff was very friendly and helpful. Beds were comfortable, rooms were clean, and tidied every day. Pool was refreshing after walking in the hot sun!

Stayed in May 2025

Nothing to complain about.

Loved everything about it! From the location to the comfortable bed and pillows (we had the best sleep while in Mexico). Although staff didn't speak English, we found our ways to communicate if needed.

Stayed in May 2025

Excellent location in a quiet neighbourhood, away from the hustle and bustle on the main touristy streets. About a 10 mins walk to the seaside and ferry terminal. Plenty of restaurants and bars nearby. Need to be aware of a bar next to the hotel that stays open late. Good sized pool. Staff very kind and helpful. Excellent breakfast options served at a nearby hotel down the same road.

Stayed in May 2025

Absolutely nothing, would definitely stay again and I miss it already.

This little boutique hotel was the exact experience I was seeking for Mexico and the service exceeded my expectations. Fantastic price. Loved that it had aircon and a fan above the bed to provide options. Warm and welcoming reception, staff were superb, some even took the time to teach us some Spanish which we were grateful for. Our room wasn't ready because we were so early, we used the facilities to change and store our luggage before we went to lunch to wait. The grounds are well kept and lovely in the middle of a busy little city. The pool was divine, not big but everyone was considerate, I enjoyed reading by it in the lounge chairs after my swim and listening to the hustle and bustle outside while watching the birds and lizards enjoy the garden. Our room was spacious, lots of room for our luggage and stuff. Was pleasantly surprised we had a fridge for our drinks. We were at the end of the garden, had a little outdoor seating area that was semi private as people didn't need to walk past to get to their rooms. It was shaded and nice to sit and read. Love the decor of the whole hotel and our room, colourful but subtle Mexican flair, felt like someone's very large home with all the little touches, art work and garden landscaping. Breakfast in the little cafe down the road, 3 minutes walk, was perfect. Fruit for starters and good choices for cooked meals. Again, lovely old style Mexican decor, lots of plants creating a serene vibe and a busy cafe. Easy walk to all the cafe's, bars and resturants, 4 minutes. Also easy walk to Walmarts, ADO bus station and the ferry., 10minutes each way. We went to Xcaret for the day, highlight of my year!! We caught a taxi there and he came back and picked us up after, door to door, quick and easy and if I remember correctly was only $50 USD return.

Stayed in May 2025

I wish there were water bottles by the room sink for brushing teeth and a clear indication whether the tap water was safe for that or not. The towels used for the swan decoration were the same towels to be used for drying - I would have preferred different towels for that purpose. The safe in the room was inoperable and I did not find a blow dryer for use. There was also a sitting area in front of my room that other guests used to sit and talk on the phone early in the morning - they were very loud and disruptive. However, I do not know how the hotel could have prevented this other than maybe having a sitting area by every room or only in a general area. Nonetheless, I cannot really blame the hotel for this individual's inconsiderate actions. These were minor cons and did not truly affect my stay.

The hotel was in a great location. It was a 10 minute walk to downtown and surrounded by various restaurants, near pharmacies, convenience stores, and banks. It is located next to a restaurant(?) that plays loud music at night, but I didn't hear it much in my bed. It was also a 10-15 minute walk to Xcaret pick-up/drop-off sites. The room was big, clean, and the bed was comfortable. The staff were helpful as I was able to warm up my food in their common area's microwave and they assisted me with booking a taxi. They also have a drinking water cooler where you can fill up your reusable water bottles for drinking and brushing your teeth. The hotel grounds, pool, and room were clean and it was nice setup. It gave a nice homey feel. I recommend staying here.

Stayed in May 2025

The water pressure in the bathroom was quite poor, even though kept the water running for few minutes as told. No soundproof so could hear the traffic and other noises too.

Cute hotel near everything in Playa del Carmen. Walking distance from the beach, shopping, grocery stores. Very friendly staff . Good breakfast included at a restaurant quite close to the hotel.

Stayed in February 2025

Close to

Stayed in May 2025

Everything was good.

We stayed in room 18 just for one night (we stopped in Playa del Carmen to be closer to Cancun airport) and it was very comfortable. The room was spacious, had a little fridge, AC and a fan. The beds were comfy, the water was hot, the wifi was good. There was a lovely pool to use. The hotel is located close to the ADO terminal and a short walk to Quinta Ave. We didn't experience any noise at nights from the nearby bars.

Stayed in April 2025

Nothing. This place was everything we had hoped for and more. Don't hesitate to book this - there were families, couples, and solo travellers. This place is for everyone.

I travel a lot and I dislike staying in resorts/busy areas. Hotel Casa de las Flores exceeded all of my expectations and was an amazing home base for our trip to Playa del Carmen. The staff were incredible, the space felt wild and cozy all at the same time (jungle vibes), and the hotel concierge was my favourite part (Blackie, the cat). The space was the perfect distance from everything - it took us no longer than 10-15 minutes to walk anywhere we needed to. If you are wanting absolute dead quiet, this place may not be perfect for you due to the bar next door. However, we spent our evenings playing cards out in the common area and it made the most amazing background noise. We felt the place would have been eerily silent otherwise! Once back in our rooms you really couldn't hear much music. There are so many nice restaurants and street vendors nearby. However, please note this is NOT a party hotel, and do not expect it to be one or you will not have the time you want. We felt incredibly safe, they have 24/7 security and the gate locks at night. We got back this morning at 02:00am, and we are already looking at coming back in 6 months. Until next time, Hotel Casa de las Flores!

Stayed in April 2025

Room could use a microwave

Great staff and comfortable facilities

Stayed in March 2025

Could use microwave in room.

Great staff and comfortable efficient facilities.

Stayed in March 2025

Convenient location close to the ADO and the ferry, for one night it was very nice. The building is very cute, though the stairs to the upper floor are a bit narrow. Spent only one night so we did not exploit all facilities. Staff was very nice and helpful.

Stayed in February 2025

Nothing

Within easy walking distance of beaches, restaurants & shopping. Two small convenience stores only two blocks away. All of the staff friendly & helpful. Jesus very concerned with health & safety of guests. Adrian cheerful even when I asked him to unlock the safety gate at 5:30 am.

Stayed in March 2025

no breakfast.

Stayed in February 2025

Nothing

Super great place, local crew is great amd smiling, always ready to help. A huge THANK YOU !

Stayed in February 2025

I like everything

Rooms have a colonial style in great condition, beds are big and comfortable, they do daily cleaning, decorations and gardens are beautiful. The staff is nice. Location is very convenient, it was quiet even when is close to 5th avenue, beach, restaurants and supermarkets.

Stayed in February 2025