Food could use improvement

Room and grounds have a chill vibe with understated elegance. Beach is beautiful and private. Staff is exceptional!

Stayed in June 2025

Everything is perfect

Best 5 star hotel in Tulum. When you are looking for luxury stay in Tulum look no further. I can highly recommend it to all my friends now. Great service and super friendly staff, comfortable rooms, beautiful beach area and delicious restaurant. WiFi is outstanding on whole territory. Can’t wait to come back

Stayed in May 2025

I’ve been many places in the world this was great value and lovely people

Stayed in April 2025

We had a wonderful stay at Casa Malca. Our family of 4 stayed at one of the Village Suits which was luxurious! The suit is grand, both in terms of size and how lush and utterly comfortable it feels. The floor to ceiling sliding doors and red velvet curtains make you feel like being in a big show on Broadway:)) No noise or sunlight can pass these "gates" which means the room is absolutely silent and dark in the morning, just amazing. The staff is attentive, front desk responsive and makes wishes come true. We loved the pool area which was a bliss since the sea had a lot of seaweed in it (this is one of the rare beaches btw where the seaweed is cleared several time a day!). It's a pricier hotel but the grounds are well kept, things are functional, and the rooms are lux!

Stayed in April 2025

Nothing

We loved our room, the beach and pools.

Stayed in November 2024

Wifi could be better ( connection was lost every few minutes )

Service was perfect

Stayed in January 2025

HOSPITALITY BEAUTIFUL BEACH

Stayed in October 2024

None

Breakfast was amazing and the location was the best! The staff was extremely professional, helpful,kind and made u feel special. The rooms are huge and beautiful.

Stayed in October 2024

Nothing

Beautiful room with ocean view, great breakfast, great location, perfect service

Stayed in September 2024

Our best stay in Tulum so far!! Amazing facilities, kind staff and great service. We celebrated birthday there and staff were extremely kind and attentive. Beach is beautiful and being maintained on daily basis

Stayed in August 2024

It was great amazing food and location and views

Stayed in August 2024

Nothing

Stay was Comfortable and relaxing

Stayed in April 2024

-

Everything

Stayed in May 2024

Absolutely amazing hotel, we had unforgettable birthday stay here! Nothing to complain about. Staff superfriendly and helpul. Huge and clean room, great bed and silent to sleep. All the art is incredible, such an unique place to saty. Beautiful beach, lovely warm pool. Breakfast options are great and was good. Would love stay again!

Stayed in June 2024

Extra charges for included breakfast, quality of the hotel bikes

Beach, pool, rooms, service, restaurants

Stayed in May 2024

Great place, amazing staff, walking distance to the best restaurants

Stayed in May 2024

The service at the restaurant was a bit slow, and when Hotel says breakfast is included then that means that there should not be any conditions applied to that. Heer, if you ordered more than one entrée you had to pay for the rest.

Was right on the beach and has a unique, beautiful decor

Stayed in May 2024

Beautiful view and great facilities Amazing service They went above and beyond to make us happy and feel at home

Stayed in April 2024

Everything! Staff is fabulous, food and drinks are great! Location, private beach..🩷

Stayed in April 2024

Breakfast can be improved.

Staff is really nice and helpful. So professional. Very unique. Rooms are very nice decorated.

Stayed in April 2024

Gym quite small and limited and they offer 121 yoga but no groups-but as they are next to Nomad and Be Tulum who have excellent yoga and wellness classes so you have options It is a small hotel so Food options are limited for more varied diets such as vegan but they were great and getting us healthy tasty options Basically any issues there are good solutions...

Casa Malca is a wonderful hotel. Loved it. The staff were amazing and went out of their way to be of service. Thank you so much. High quality bedding as you would expect from a decent 5 star Love the location down at the quiet end of the beach The decor and art was dramatic and rich Room massive. The garden rooms are much nicer and quieter, the ground floor rooms have huge terraces with beds. We would def stay here again

Stayed in April 2024

Their Philosophy restaurant was a huge disappointment. Food was not great and extremely overpriced. There are so many great food options in Tulum, and this was probably the most expensive with the worst food quality. Definitely not worth it. The beach restaurant is fantastic. They also don’t disclose service charge is included, so it’s a bit shady. Only one server told us honestly.

Almost everything was absolutely fantastic. It’s a great property, great service, really good beach, rooms are spacious and beautiful.

Stayed in April 2024

tip (propina) is always included in the bill (which is fine) but on the receipt it says that it is not although it is clearly listed as an additional cost. very sneaky !

amazing beach! resort is exceptional

Stayed in February 2024

The restaurant menu got a bit repetitive, wish there had been more dinner variety. Didn't love how the bathroom floor stayed wet for a long time after the shower. Also, I wish there had been more drawers for clothing storage, and wardrobe space and hangers for dresses (not just shirts/blouses).

Concierge service was extremely responsive and friendly. Breakfast was amazing, and I loved that it was included in the cost of the room. The beach chairs were fantastic. Garden suite was quiet and lovely.

Stayed in February 2024