Reviews of Casa Zac Nicte Mx-Habitacion IXCHEL
Fracc costa del mar sm50 mz23 lt57 calle zacnicte #281, 77533 Cancún, Mexico

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 10 August 2025 · Stayed in June 2025
Verified reviewRoom was clean , bathroom was remodeled , bed was comfortable and sheets were clean
Owners were very, and I mean very rude and intense ,I booked the place for 5 nights due to a dental treatment, my flight was delayed , so I let them know about it on time that I'll be arriving late, around 11pm, , they asked me to send a friend to pick up the keys because they couldn't check me in after 11pm , when I finally arrived , I couldent figure which keys open which door so I texted them , the day after they complained (!) About me texting them late at night (it was about 12am but door opening was confusing) , than it was no where mentioned that my Room was just next to their office , on 8am they put the office phone on speaker with high volume and had conversations all morning, when I asked them not to make noise because I just wanted to relax (it was a Friday morning just before weekend) owner started asking me to leave , again , I was in between dental treatments and didn't have time or patience to look ok other place, nevertheless every time I steped out of the door one of the owners was there askikg me where I'm going , going to the next garden there he was again with the car following and intomidating me, one of the days I saw the upstairs balcony and I thought it's a public area , nowhere sais it dosent, but eventually I didn't sit there, the following hours they started texting me claiming I invaded their private area and again encourage me to leave ! I barely spoke with them all I wanted is to relax during that treatment but I kept receiving hostile approach. I travel allot but never felt that way by someone providing accommodation and hospitality
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewThe location was very convenient, the hosts were amazing and very helpful during the entire stay.
Reviewed: 5 April 2025 · Stayed in March 2025
Verified reviewThe location was close to the park if you emjoy the outdoors
Needs more natural light availability in the room
gracias
Reviewed: 6 January 2025 · Stayed in December 2024
Verified reviewnice and helpful owners, clean, shower with good pressure and hot water
it’s bnb, not a hotel so there’s no housekeeping even on a 5 nights stay
Reviewed: 23 November 2024 · Stayed in November 2024
Verified reviewThe hosts are really helpful and communicative
Missing water heating jug and its quite far from the center but the public transport in cancun is really cheap
Reviewed: 7 October 2024 · Stayed in October 2024
Verified reviewLovely owners, Manuel was very informative. Good location with lots of cafes and restaurants nearby, good bus services to the centre and beach area. Very clean room, comfortable bed and clean bathroom.
Reviewed: 21 April 2024 · Stayed in April 2024
Verified reviewGreat location right next to gran plaza with Walmart and different shops. Also some good vendors near gran plaza with great selection of local food. Also really easy to get around with colectivos R6 (goes via ADO to Puerte Juárez - ferry Isla Mujeres)stops near vendors at side street before Walmart and R2-15 or any r2 you’ll see( goes to Zona Hotelera) same stop but better to catch them on a bus stop at Walmart parking.
A bit far from hotel zone and “fancy” Cancún.
Reviewed: 14 April 2024 · Stayed in April 2024
Verified reviewThe property is super clean and with an amazing location. It has everything you need for your stay in Cancun. The hosts are lovely and super helpful!
gracias 🙂
Reviewed: 10 March 2024 · Stayed in March 2024
Verified reviewCozy, very clean, and immensely amicable hosts
gracias for your comments
Reviewed: 21 February 2024 · Stayed in February 2024
Verified reviewHe was very very friendly. Manuel was very nice, he showed us everything what was important and we had a great conversation with him. He is a good man. He told us where to go, where to eat good food.
She told us about check out at 11:00 at 10:20, and she was not so friendly.
gracias
Reviewed: 14 February 2024 · Stayed in February 2024
Verified reviewReviewed: 21 January 2024 · Stayed in January 2024
Verified reviewReviewed: 8 January 2024 · Stayed in January 2024
Verified reviewThe staff was very helpful and friendly.
Reviewed: 4 December 2023 · Stayed in December 2023
Verified reviewReviewed: 29 September 2023 · Stayed in September 2023
Verified reviewEverything was perfect.The service from Manuel,Josefina and Jose was amazing.There are a lot of cheap and authentic Mexican food outlets with superb staff which surround the property.
Nothing negative to say about the property or our superb hosts.
many thanks James,
Reviewed: 1 July 2023 · Stayed in June 2023
Verified reviewEverything
Nothing
Reviewed: 1 February 2023 · Stayed in January 2023
Verified reviewReviewed: 24 January 2023 · Stayed in January 2023
Verified reviewExcellent value for money. The hosts of casa Zac nicte are wonderful, funny & friendly people, who put a lot of heart in maintaining their house. The room was big enough and comfortable. Exactly what we needed. You can easily get a taxi from there, shops are nearby.
Check in was a bit stressful, as due to some unforeseen circumstances we arrived late and everyone was already asleep. Communicate beforehand and make sure you have a phone with network to call in case your arrival is late :)
Reviewed: 10 January 2023 · Stayed in December 2022
Verified reviewReviewed: 17 October 2022 · Stayed in October 2022
Verified reviewVery friendly owners, always responsive and helpful. The house is in a nice neighborhood, very quiet but at the same time close to everything you might need, maybe a bit hard to find if you come at night. There are buses that go everywhere, easy access to everything. Would go back there again.