Reviews of Hotel Cervantino
Primera Calle Oriente, 6, 30700 Tapachula, Mexico

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Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewI was new to the City and the staff was helpful answering questions during my stay Taxi to the airport was requested by them.
No Air Conditioning
Hello, dear Mr. Noel, We appreciate your comments about your recent visit to the Hotel Cervantino. We're glad you enjoyed our service and the attention from our staff. Have a great day. Best regards.
Reviewed: 21 November 2024 · Stayed in November 2024
Verified reviewroom clean; staff excellent, good location, very good bed
regular wifi; bathroom missed shower door, soap holder; small noise from the outside, little pricey
Reviewed: 9 November 2024 · Stayed in November 2024
Verified reviewReviewed: 26 October 2024 · Stayed in October 2024
Verified reviewReviewed: 25 October 2024 · Stayed in August 2024
Verified reviewReviewed: 20 June 2024 · Stayed in May 2024
Verified reviewReviewed: 22 April 2024 · Stayed in April 2024
Verified reviewReviewed: 29 March 2024 · Stayed in January 2024
Verified review24hr front desk was ace as coach came in really early. Friendly and helpful staff. Clean. Great for one night stay.
Dear Mr. . We appreciate you taking the time to write your kind comments about your last stay at Hotel Cervantino in Tapachula. We are very happy to know that you had a pleasant experience during your stay with us. Thank you for your preference, and we hope to see you soon. We are always here to serve you!
Dear Mr. . We appreciate you taking the time to write your kind comments about your last stay at Hotel Cervantino in Tapachula. We are very happy to know that you had a pleasant experience during your stay with us. Thank you for your pref… Show more
Reviewed: 21 March 2024 · Stayed in March 2024
Verified reviewArea was close to everything
No water due to shortage
Dear Mr. . We appreciate you taking the time to write your kind comments about your last stay at Hotel Cervantino in Tapachula. We are very happy to know that you had a pleasant experience during your stay with us. Thank you for your preference, and we hope to see you soon. We are always here to serve you!
Dear Mr. . We appreciate you taking the time to write your kind comments about your last stay at Hotel Cervantino in Tapachula. We are very happy to know that you had a pleasant experience during your stay with us. Thank you for your pref… Show more
Reviewed: 11 March 2024 · Stayed in March 2024
Verified reviewFriendly staff
Outdated. Not as clean as it could be
Reviewed: 15 February 2024 · Stayed in February 2024
Verified reviewDear Mr. . We appreciate you taking the time to write your kind comments about your last stay at Hotel Cervantino in Tapachula. We are very happy to know that you had a pleasant experience during your stay with us. Thank you for your preference, and we hope to see you soon. We are always here to serve you!
Dear Mr. . We appreciate you taking the time to write your kind comments about your last stay at Hotel Cervantino in Tapachula. We are very happy to know that you had a pleasant experience during your stay with us. Thank you for your pref… Show more
Reviewed: 12 February 2024 · Stayed in December 2023
Verified reviewReviewed: 8 January 2024 · Stayed in December 2023
Verified reviewReviewed: 15 December 2023 · Stayed in December 2023
Verified reviewThe heat in the room is unbearably hot
Reviewed: 11 December 2023 · Stayed in December 2023
Verified reviewThe price, and Location near of central area
Towels not cleans, smell bad
Reviewed: 30 November 2023 · Stayed in November 2023
Verified reviewReviewed: 11 September 2023 · Stayed in September 2023
Verified reviewReviewed: 31 August 2023 · Stayed in August 2023
Verified reviewBreakfast wasn’t included. Air conditioning was good.
Rooms basic, but that’s what you’d expect for the price.
Reviewed: 20 June 2023 · Stayed in June 2023
Verified reviewReviewed: 14 March 2023 · Stayed in March 2023
Verified reviewStaff are very nice.
Good location
Reviewed: 5 March 2023 · Stayed in March 2023
Verified reviewReviewed: 4 March 2023 · Stayed in February 2023
Verified reviewReviewed: 3 March 2023 · Stayed in March 2023
Verified reviewReviewed: 5 February 2023 · Stayed in February 2023
Verified review