Reviews of Hotel Chichen Itza 4 stars

Good location to be close to Chichen Itza and get there early on the morning before it's too hot. The staff were all very friendly and spoke English. Room and bathroom were a good size. Convenience store next door was useful for snacks. Supplied breakfast was great.

The beds are very hard and there were a few stray dogs hanging around.

Beautiful

The room size and the hearty breakfast

Staff at the counter at check in were not very communicative (maybe the language barrier)

Excellent stay

It was a decent place to stay. Location is perfect.

There are a few things that can be done to make this place better. 1) Get new beds 2) Get new pillows 3) Don't leave bloody pillows in the storage tv cabinet 4) Get rid of metal headboard

Great location. Staff was super friendly and helpful.

Towels didn’t seem like they were cleaned. Very hard to

very well located - 5 min to CI by car, next to supermarket and a short walk to lots of restaurants. nice pool area and garden - didn’t use but looked nice had gorgeous little puppies!

rooms quite old - not great lighting and the mattresses not the most comfy. bedcovers could do with renewal quite noisy

Friendly welcome when we arrived and help with suitcases. Our room was at the back so fairly quiet. Room adequate for a one night stay. Great location for visiting Chicken Itza.

Very slow breakfast service so leave plenty of time if you want an early start. It isn't a buffet so you will have to wait to be served a fairly average breakfast. Allow at least 45 minutes.

I love it 🩷👌!! ....Next time I come back, I will choose you again !! And I really like ** Hotel Tren Maya Chichén-Itzá ** I fall in love it 🩷

Everything is perfect

It's 5 minutes away from Chichen Itza, that's very convenient. The restaurant staff was very kind. They offered to get us a private guide. He was really good.

Beds and pillows are extremely uncomfortable. Only two pillows on the king bed, but we managed to get more for the second night. Dark room and bathroom.

The grounds were well kept and staff was very attentive and kind.

The beds were very hard and uncomfortable.

Exceptional room for a great price at a great location. Close to chichen itza. One of the best restaurants. High quality food. Fantastic service.

The common areas of the hotel are nice, as was the pool. The breakfast was very nice although only two of the five of us partook as was dinner in restaurant. Staff was friendly.

The room and bathroom were clean, but the shower/tub was falling apart. I wish the windows locked because I didn't feel safe at property or in the town. We ended up eating at the restaurant which had good food. We were originally supposed to stay two nights but I checked out after one. They didn't provide bottled water.

Excellent location just 5 min from chichen itza. Good breakfast

The hotel is in short distance from the Archaeological site of Chichen Itza. They offer a good breakfast: pancakes, eggs, fruits etc. The pool is nice and well maintained. At reception we were able to secure us an English speaking guide for next morning for a fair price.

The internet connection in the rooms was poor.

Beautiful colonial style hotel, quiet and with garden and wildlife and a pool. 5 minutes drive from Chichen Itza. Large comfy rooms, good restaurant, great breakfast and amazing staff.

Breakfast is fantastic and included in the price.

The noisy music and penetrating drum beats were too loud and lasted too long to 2am in the morning when I stayed that made me sleepless even wtih ear pieces plugged in.