Reviews of CIGNO HOTEL BOUTIQUE- Adults Only 5 stars
Calle 66 Barrio de la Ermita No. 593, 97000 Mérida, Mexico
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewExcellent decor and attention to detail Staff were very kind and helpful The rooms were beautiful and beds comfortable We had breakfast and dinner and all the meals were fabulous
Perhaps the location? We were walking and the city sites were quite far away. I could not fault the hotel itself
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewInside it is beautiful. Food is very good. Three pools, two bars. Great staff
Bathroom is not air conditioned. Location was not ideal. Did not seem to be in the best area of town
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe CIGNO was wonderful, a little oasis in a busy city! The hotel staff were really welcoming - offering a nice cool towel on arrival on a very hot day. The room was really generous in size, we stayed in the Tortuga 1 room - beautiful tiled floors, generous sized bed and lovely bathroom. The hotel breakfast was incredible - definitely order the beef tacos (and the french toast is a must)! We had a wonderful time on the rooftop pool, the staff were very attentive and the hotel was peaceful and secluded. Lovely little place!
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewWe liked Jennifer the lady at the desk she was ver sweety and helpful, we liked the design of the hotel and all the facilities.
Everything was perfect maybe we thought that the breakfast was a bit expensive.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe property itself is unbelievable. The stars are so nice and helpful. The food is so delicious and unique.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewOur stay couldn't have been better. The room was stunning, the pools are great, we only had one breakfast but it was lovely, and the staff were all fantastic, particularly Michela (sorry if I have misspelt your name!) at reception. We were visiting on our Honeymoon and they even gave us a very delicious dessert to welcome us. Location is also really central.
Nothing - the only thing that could have made our trip better was if it was longer.
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewBeautiful hotel, five start service, and don’t miss their breakfast with homemade bread.
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewSuper nice staff, exceptionally clean and cared for property.
Reviewed: 10 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified review1.Property needs some touch-up work. 2. My room was right under the kitchen so I could hear the loud blender and loud people talking in the patio right outside my bedroom in the morning and woke me up.
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewThe hotel common areas are beautifully designed. The staff are friendly and the food was tasty.
Unfortunately, the room we stayed in was a little lacking. The ‘private plunge pool’ is smaller than the shower area and less than a foot deep. We tried to fill it but the water pressure was too low so it was not possible. The ‘private terrace’ is not private - it is open to the communal stairs and lift, so people coming to rooms / the rooftop sun lounge area walk through the space. Two days before we arrived, the hotel sent us a WhatsApp asking us if we’d like to pay to upgrade our room as our room had to have some maintenance done on it. We’d booked the top room category, so we were confused how it would be possible to upgrade. The hotel then deleted that message and said the room would be ready. When we arrived and got to our room, it smelt badly of damp and there was an obvious stain on the ceiling from where there had been a leak. On our second night, the ceiling started to leak badly. A couple of months before our stay we booked a transfer from the airport to the hotel through the hotel concierge. A couple of days before I messaged the hotel to confirm the pick up arrangements and it was clear they hadn’t organised for transfer. I reminded them of the details and they said the transfer would be waiting for us. On the morning of our arrival, I received a message from the hotel saying our transfer might be 20 minutes late. In the end the transfer was an hour late.
Dear Mr. Daniel Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the design of our common areas, the friendliness of our staff, and the quality of our dining experience. We sincerely regret that the room did not meet your expectations. We fully understand how disappointing it can be when certain details do not align with what you anticipated, such as the private plunge pool, terrace privacy, and room maintenance issues. Please note that the descriptions of our room amenities, including the plunge pool and terrace, are clearly detailed on the site allowing guests to select the room that best fits their needs and preferences. Regarding the water leak, we truly apologize for the discomfort this caused. This is not the level of quality we strive to provide, and we have already taken steps to thoroughly review the room and prevent future issues. Regarding the transfer service, we deeply regret the inconvenience you experienced. As you are aware, the transportation service is managed by an external provider, over which we have no direct control, but we have taken note of your experience and will work closely with them to ensure this does not happen again. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your thoughts. We hope these details did not detract from your overall experience in Mérida, and that we may have the opportunity to welcome you again and offer the exceptional experience we strive to provide.
Dear Mr. Daniel Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the design of our common areas, the friendliness of our staff, and the quality of our dining experience. We sincerely re… Show more
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewThe estetics
So for being an adult and what they say its a 5star hotel. It doesn’t look like for different reasons: they weren’t on the details which I thinks thats what makes a hotel excellent. For example: they didn’t received us upon arrival, didi t park the car, the towels as the sheets were worn out so for myself if you are staying in a nice hotel. Those details do matter
Thank you very much for your comment, we will take into account the details in order to provide a better experience, we appreciate your time and understanding. Best regards Hotel Cigno.
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 26 November 2024 · Stayed in November 2024
Verified reviewReally nice small hotel. Love it!!!
Everything was perfect!
Dear Ana, Thank you so much for your wonderful review! We are so happy to know that you enjoyed your stay at CIGNO and that everything was perfect for you. It is a real pleasure to receive such positive comments, and we are delighted that you appreciated the welcoming atmosphere of our hotel. Your satisfaction is our greatest reward, and we are very grateful for having chosen us. We hope to see you again on your next visit to Mérida! Regards!, - The CIGNO Staff
Dear Ana, Thank you so much for your wonderful review! We are so happy to know that you enjoyed your stay at CIGNO and that everything was perfect for you. It is a real pleasure to receive such positive comments, and we are delighted that … Show more
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewLovely architecture, large comfortable rooms, friendly staff, outstanding chef. Free parking right outside the door was a big bonus for us.
While a short walk to the centre, not the prettiest part of Merida. But this fosn tdetract from an enjoyable stay.
Hi Mr. Puri, we are so glad that you enjoyed the food and the details we hide on the architecture, It was our pleasure to have you with us and being able to help you to make this stay a memorable experience, we are located in a very old neighbourhood but very close to the downtown, there's a lot of places that keep the real essence of Mérida and Barrio la Ermita is one of them since this was the first square of the city when it was founded. We really hope to see you again very soon!
Hi Mr. Puri, we are so glad that you enjoyed the food and the details we hide on the architecture, It was our pleasure to have you with us and being able to help you to make this stay a memorable experience, we are located in a very old nei… Show more
Reviewed: 8 September 2024 · Stayed in September 2024
Verified reviewStaff was super pro! You feel like a top important guest! Amazing design of the room but also all the space around is unique Spacious parking lot Welcome drink :) Decoration
The light of the AC is pretty strong
Hi Ms. Elzbieta, we are so glad that you had a great time staying with us, hoping that every detail made your experience something unique since we are always trying our best to treat you as you deserve, aslo the AC screen can be turned off so the light won't bother you at the nights. From CIGNO Staff we hope to see you again with us very soon! ;)
Hi Ms. Elzbieta, we are so glad that you had a great time staying with us, hoping that every detail made your experience something unique since we are always trying our best to treat you as you deserve, aslo the AC screen can be turned off … Show more
Reviewed: 22 August 2024 · Stayed in July 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewThe place is beautiful 10 minutes walk to downtown Merida Great pool
Expensive rooms Would appreciate complimentary tea and coffee in the room (you only get two coffee) Slippery floors when wet
From CIGNO Hotel Staff, we are so gratefull for your review, we hope that you had a great time here in Mérida, and also thank you for the feedback about the tea and coffe. Hope to see you very soon!