Reviews of Casa Iola
Calle Ciricote #501, manzana 31, Supermanzana 311, colonia Álamos I Bonfil, 77533 Cancún, Mexico

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Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 March 2025 · Stayed in February 2025
Verified reviewWe would definitely recommend staying here! We arrived pretty late in the evening after a long flight and the host gave us a warm welcome. The room and bathroom were nice. And the shared space with swimming pool is a great addition! The host gave us some nice advice as it was our first day in Mexico. We’re coming back here when we have our flight back home.
It’s the perfect place to stay after your flight, but we are not sure if it’s nice if you want to explore cancun, because we didn’t.
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewThe layout of the property is beautifully architected. The pool was immaculate, as were the rooms. The shower was AMAZING! Our host, Luis, was very helpful with information about Mexico in general, and also local cafes. We took his advice, and loved it!
Nothing
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewNice accommodation, no other visitors so had it to ourself.
Some bottled water on arrival would have been nice, and maybe more welcome from the host.
Anna, thanks for the water observation and I'm really sorry I wasn't on my best day for such a nice couple.
Reviewed: 8 January 2025 · Stayed in December 2024
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewNice neighbourhood, beautiful house and comfy beds
A trash can in the room would be nice
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewComfortable bed
The price, was a big difference when I booked that when I saw my statement :(
It seems to me that suggesting that we have deceived you is incorrect. The seriousness of Booking leaves no doubt that this is impossible. I am also sorry that your mistake has influenced the way you value our services.
Reviewed: 10 December 2024 · Stayed in December 2024
Verified reviewReviewed: 29 May 2024 · Stayed in May 2024
Verified reviewWonderful sanctuary and location!
Reviewed: 25 March 2024 · Stayed in March 2024
Verified reviewabsolutely beautiful place. very comfortable, everything within walking distance. the owner is super friendly and helpful. always checking to see if theres anything I need to make my stay better. everything is top top notch.
no complaints.
Reviewed: 20 March 2024 · Stayed in March 2024
Verified reviewStaff , the lady Lillian and her daughter were amazing. They were so helpful and went out of their way to help me as I had surgery.
The space was great, but I think the lighting can be changed to warm lighting.
Reviewed: 1 March 2024 · Stayed in February 2024
Verified reviewThe staff were incredibly helpful, friendly and accommodating. The outdoor space was simple but super peaceful.
There was some issue with the power on my first day and the bathroom had not been cleaned super well. But I booked suuper last minute, from the airport when I arrived actually, and the staff were so lovely and fixed everything immediately.
Reviewed: 22 February 2024 · Stayed in February 2024
Verified reviewReviewed: 21 February 2024 · Stayed in February 2024
Verified reviewGreat location away from the busy centre but close to a main road with lots of cafes and restaurants. It's a nice and quiet place where you can relax, the garden is especially nice with patio, pool and hammock. Very friendly and helpful host who replies quickly to messages. I recommend Casa Iola!
I would have liked a bedside table with small lamp in my room. The only light was in the ceiling and it was too bright.
Reviewed: 17 February 2024 · Stayed in February 2024
Verified reviewIt was quiet and had a great kitchen to use
The rooms could be decorated, painted better
Reviewed: 16 January 2024 · Stayed in December 2023
Verified reviewReviewed: 3 January 2024 · Stayed in January 2024
Verified reviewThe most wonderful stay ever! Lilly treated us like family from the moment she picked us up at the airport. They invited us to eat and celebrate new years evening with them and even drove us to the fireworks at the beach! Couldn't be more happy. Lilly always supported us with everything and always had a cute surprise. Wonderful place as well, even more beautiful than the pictures! Best bed and very quiet, we slept like babies! We are very sad to leave and would 100% recommend this place! The room is spacious and beautiful bathroom. Very very clean as well. Moreover, we saw a Tucan bird flying by in the beautiful garden :)
Reviewed: 31 December 2023 · Stayed in December 2023
Verified reviewIt wad private and very secure
Everything wad good
Reviewed: 30 December 2023 · Stayed in December 2023
Verified reviewReviewed: 19 November 2023 · Stayed in November 2023
Verified reviewReviewed: 26 October 2023 · Stayed in October 2023
Verified reviewLilian was an amazing host! We came a bit unprepared to Mexico and she helped us out with basically everything. The accomodation was really nice and clean, and she and her daughter were so kind and welcoming to us. We really enjoyed our stay in this tranquil casa!
Reviewed: 19 February 2023 · Stayed in February 2023
Verified reviewReviewed: 18 February 2023 · Stayed in February 2023
Verified review