Reviews of City Express by Marriott Tuxpan 4 stars
Av. Independencia No. 118 Int. A Col. La Rivera, 92870 Tuxpan de Rodríguez Cano, Mexico
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Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewNothing
Awful experience — no communication and dishonest excuse. They emailed me at 7 am saying they’d cancel my reservation if I didn’t arrive before 6 pm. I replied right away asking them not to cancel, but they never followed up — no call, no message. I arrived at 11:30 pm, only to find out they had canceled my booking hours earlier (11am) without telling me. Their excuse? That my credit card didn’t go through — which is false. I had chosen to pay at the hotel and used my regular card as a guarantee, which worked perfectly on Booking and at the other hotel I stayed in. Ton too of that, hey canceled my booking directly in their system instead of through Booking.com, so the reservation still appeared as active on the platform. That meant if I canceled it myself, I would be charged. I had to contact Booking support and didn’t get help until 4 am. Meanwhile, they had no rooms available, and other guests were also complaining at the front desk. I had to find another hotel myself — the Courtyard, which treated me incredibly well. Don’t stay here. Zero accountability and terrible service.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe hotel is right in the city, which was super convenient. I stayed during a festival weekend and really enjoyed it. The staff was amazing—very respectful and helpful. Great location overall.
Even with the Do Not Disturb sign on the door, staff still came in or knocked asking to clean the room. That was the only thing I didn’t like—if the sign is up, it should be respected.
Reviewed: 22 March 2025 · Stayed in February 2025
Verified reviewTodo bien
H
Reviewed: 7 October 2024 · Stayed in October 2024
Verified reviewTerrible WIFI, Chemical smell in room, plugged bathroom drains, poor lighting in room, no salt or pepper for meals, No toaster for breakfast bread, ect...
Reviewed: 15 October 2023 · Stayed in September 2023
Verified reviewAll very wood
Reviewed: 8 August 2023 · Stayed in July 2023
Verified reviewReviewed: 30 July 2023 · Stayed in July 2023
Verified reviewIt had a pool
People were pushing  When we went to got food 
Reviewed: 28 July 2023 · Stayed in July 2023
Verified reviewBad Service personal
Reviewed: 27 July 2023 · Stayed in July 2023
Verified reviewReviewed: 24 April 2023 · Stayed in April 2023
Verified reviewReviewed: 3 December 2022 · Stayed in December 2022
Verified reviewwell appointed room, elevator, good breakfast
high up charge for pet
Reviewed: 1 December 2022 · Stayed in November 2022
Verified review