Prolongacion Paseo de la Reforma 557, 01330 Mexico City, Mexico
#449 of 573 hotels in Mexico City
Guests' ChoiceBased on 100 hotel reviews
7.5Cleanliness
7.6
Comfort
7.7
Location
8.5
Facilities
7.3
Staff
8.1
Value for money
7.4
Free WiFi
8.1
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End of dialog contentReviewed: 11 June 2025
Asghar
MexicoIt’s noisy during night, because it’s located beside a highway
Price
Stayed in June 2025
Reviewed: 7 April 2025
Guillermo
MexicoThe bed was very comfortable and the room was clean. It's a good size room and the curtains were amazingly good. There were some maintenance issues with the property, mainly in the shower.
Stayed in April 2025
Reviewed: 27 December 2024
Lyle
MexicoItems reported to front desk(loose door handle in bathroom,pump for handsoap non-functioning ,one blind non-operating) were never attended tobut we do realize it was Xmas time and staffing may have been reduced so they had time with their families.Bathroom very small.
Reasonably priced breakfast buffett.
Stayed in December 2024
Reviewed: 8 December 2024
Marco
MexicoWater in the shower takes too much to be hot, not sure why but furniture looked old sometimes.
There was available in a very special situation, they received me even if my reservation had been done 20 minutes before midnight, that really saved me.
Stayed in December 2024
Reviewed: 2 December 2024
Enriqueib
MexicoNo commenta
Simple room. Ideal for one night. Bussiness oriented hotel
Stayed in December 2024
Reviewed: 27 April 2024
Mariana
MexicoThe air conditioning in the room wasn't functioning properly, which produced a strange odor lingering in the room that was quite off-putting.
Location
Stayed in February 2024
Reviewed: 27 March 2024
Hector
United StatesBeds and ac wasn't working
Staff
Stayed in March 2024
Reviewed: 24 February 2024
Everardo
MexicoThe buffer menú could be part of the reservation fee
Great place to stay for a working night
Stayed in February 2024
Reviewed: 19 February 2024
Everardo
MexicoThe additional fee for buffet menu
Place
Stayed in February 2024
Reviewed: 2 February 2024
Everardo
MexicoNA
Great place to stay if you travel for work
Stayed in February 2024
Reviewed: 31 January 2024
Juan
MexicoThe room is a bit small
Location is good
Stayed in January 2024
Reviewed: 9 January 2024
Vikas
GermanyDefinitely not 4 star according to German standards. Rather 1 or 2 stars - not more. Located at intersection of large street, could not open windows, bed frame was not fully cleaned. Rooms and bathroom were very small. Floor had cracks. Included Breakfast is nowhere close to the pictures. Simply a few toast breads, one type of jam, one juice and fruit. High cost for add-ons like egg.
24 h checkin, low price, helpful staff at front desk, good shower
Stayed in January 2024
Reviewed: 23 December 2023
Paula
ColombiaThe offers in booking is a fake because the breakfast isn’t included.
Stayed in December 2023
Reviewed: 7 December 2023
Karla
MexicoIt seemed old and poorly taken care of.
That it was near where I wanted to be, and I wasn’t as expensive as other places.
Stayed in December 2023
Reviewed: 5 December 2023
Javier
MexicoDidn’t like the bathroom set up, It is a bit small and the lavatory in the room was a not a good suprime.
Property is well located in Santa Fe area, rooms are very quiet, perfect for a good rest.
Stayed in December 2023
Reviewed: 26 October 2023
Maria
ColombiaThe hotel is a bit deteriorated. The restaurant offers awful food.
The location was near the ibero university but the hotel is on a highway so no way to walk around.
Stayed in October 2023
Reviewed: 26 December 2022
Tonatiuh
Mexicobathroom
the bed
Stayed in November 2022
Reviewed: 13 December 2022
Adriana
United Statesparking was extra, bed was kinda hard and small, bathroom was extra small, hallways are outdated, towels are old and ripping. went to check the buffet but didn’t look good and the staff didn’t even turn to look at us when we walked in
Location was nice. Nice entrance.
Stayed in December 2022
Reviewed: 3 August 2025
Markt
NetherlandsEverything was perfect.
Stayed in August 2025
Reviewed: 17 September 2024
Dutt
IndiaEverything is good
Good Cleaning and big room
Stayed in September 2024
Reviewed: 29 July 2024
Sampath
MexicoThe rooms were not bad. The toilet was very small the door basically rubbed on your face as you sat there. The Equipments like hair dryer did not work and TV did not have any smart features. Breakfast was disapointing as they did not even have eggs. Only bread and fruits should not count as breakfast or even continental breakfast for that matter
They had some snacks on the level but the quality was very ordinary
Stayed in July 2024
Reviewed: 16 July 2024
Amneris
NetherlandsThe hotel does not look anything like the pictures anymore; it’s evident that it has deteriorated significantly. I had to change rooms three times due to various issues. Many parts of the hotel room were broken or damaged, and the furniture in the rooms was in poor condition. Overall, the stay was not as expected and was quite disappointing. I would not recommend this hotel until significant improve. I was also super disappointed on the reception staff mainly in the morning, they all act super annoyed and they just don't care.
I truly like the breakfast area. Very clean and organized. The head chef, Armando, super nice person! Always making sure everything is in order. I specially liked one day, where the menu was clearly 80% more veggie friendly.
Stayed in July 2024
Reviewed: 20 May 2024
Paul
IrelandAir conditioning was not working in any of the bedrooms. My room was constantly at a temperature of 28 degrees up to 30 degrees celcius. Breakfast was a complete disaster, so much so we stopped going there. The staff were chaotic in their approach, some mornings there wasn't any bread, also they only had a two slice domestic toaster for a restaurant of around 30 people. The tables never had enough cutlery or delph, we had to keep asking every couple of minutes for an extra spoon, extra cups etc.
Nothing
Stayed in May 2024
Reviewed: 7 May 2024
Deirdre
IrelandReviews on here from early March about AC not working......still not fixed for our stay in May! Breakfast very poor, with chaotic service. Sink in bedroom and not bathroom.
Clean room despite shabby paintwork.
Stayed in May 2024
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