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Reviews of Gamma Ciudad de Mexico Santa Fe 4 stars

Prolongacion Paseo de la Reforma 557, 01330 Mexico City, Mexico

#449 of 573 hotels in Mexico City

Guests' Choice

Review score

Based on 100 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.5

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    7.4

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 11 June 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Superior Room 2 Double
    • Stayed 1 night
    • Submitted via mobile

    It’s noisy during night, because it’s located beside a highway

    Price

    Stayed in June 2025

  • Reviewed: 7 April 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior Room 2 Twin
    • Stayed 1 night
    • Submitted via mobile

    The bed was very comfortable and the room was clean. It's a good size room and the curtains were amazingly good. There were some maintenance issues with the property, mainly in the shower.

    Stayed in April 2025

  • Reviewed: 27 December 2024

    8.0
    Reasonable for the price
    • Leisure trip
    • Family with young children
    • Superior Room 1 Queen
    • Stayed 5 nights

    Items reported to front desk(loose door handle in bathroom,pump for handsoap non-functioning ,one blind non-operating) were never attended tobut we do realize it was Xmas time and staffing may have been reduced so they had time with their families.Bathroom very small.

    Reasonably priced breakfast buffett.

    Stayed in December 2024

  • Reviewed: 8 December 2024

    6.0
    Pleasant
    • Solo traveller
    • Superior Room 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    Water in the shower takes too much to be hot, not sure why but furniture looked old sometimes.

    There was available in a very special situation, they received me even if my reservation had been done 20 minutes before midnight, that really saved me.

    Stayed in December 2024

  • Reviewed: 2 December 2024

    8.0
    Good bussiness hotel
    • Leisure trip
    • Family with young children
    • Superior Room 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    No commenta

    Simple room. Ideal for one night. Bussiness oriented hotel

    Stayed in December 2024

  • Reviewed: 27 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Room 2 Double
    • Stayed 1 night
    • Submitted via mobile

    The air conditioning in the room wasn't functioning properly, which produced a strange odor lingering in the room that was quite off-putting.

    Location

    Stayed in February 2024

  • Reviewed: 27 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Room 1 Queen
    • Stayed 5 nights
    • Submitted via mobile

    Beds and ac wasn't working

    Staff

    Stayed in March 2024

  • Reviewed: 24 February 2024

    8.0
    Great place to stay
    • Business trip
    • Solo traveller
    • Superior Room 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    The buffer menú could be part of the reservation fee

    Great place to stay for a working night

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Great place to stay
    • Business trip
    • Solo traveller
    • Superior Room 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    The additional fee for buffet menu

    Place

    Stayed in February 2024

  • Reviewed: 2 February 2024

    9.0
    Great stay for a night
    • Business trip
    • Solo traveller
    • Superior Room 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    NA

    Great place to stay if you travel for work

    Stayed in February 2024

  • Reviewed: 31 January 2024

    7.0
    Good overall. However if you want a big room this is not for you
    • Leisure trip
    • Solo traveller
    • Superior Room 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    The room is a bit small

    Location is good

    Stayed in January 2024

  • Reviewed: 9 January 2024

    6.0
    For sure not a 4 Star hotel...
    • Leisure trip
    • Family with young children
    • Superior Room 2 Double
    • Stayed 2 nights
    • Submitted via mobile

    Definitely not 4 star according to German standards. Rather 1 or 2 stars - not more. Located at intersection of large street, could not open windows, bed frame was not fully cleaned. Rooms and bathroom were very small. Floor had cracks. Included Breakfast is nowhere close to the pictures. Simply a few toast breads, one type of jam, one juice and fruit. High cost for add-ons like egg.

    24 h checkin, low price, helpful staff at front desk, good shower

    Stayed in January 2024

  • Reviewed: 23 December 2023

    6.0
    Regular
    • Business trip
    • Solo traveller
    • Superior Room 1 Queen
    • Stayed 6 nights
    • Submitted via mobile

    The offers in booking is a fake because the breakfast isn’t included.

    Stayed in December 2023

  • Reviewed: 7 December 2023

    6.0
    It was good for the place and the price
    • Leisure trip
    • Couple
    • Superior Room 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    It seemed old and poorly taken care of.

    That it was near where I wanted to be, and I wasn’t as expensive as other places.

    Stayed in December 2023

  • Reviewed: 5 December 2023

    7.0
    Convenient hotel for a short visit!
    • Leisure trip
    • Couple
    • Superior Room 1 Queen
    • Stayed 5 nights
    • Submitted via mobile

    Didn’t like the bathroom set up, It is a bit small and the lavatory in the room was a not a good suprime.

    Property is well located in Santa Fe area, rooms are very quiet, perfect for a good rest.

    Stayed in December 2023

  • Reviewed: 26 October 2023

    6.0
    Avoid it.
    • Business trip
    • People with friends
    • Superior Room 2 Double
    • Stayed 4 nights
    • Submitted via mobile

    The hotel is a bit deteriorated. The restaurant offers awful food.

    The location was near the ibero university but the hotel is on a highway so no way to walk around.

    Stayed in October 2023

  • Reviewed: 26 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Room 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    bathroom

    the bed

    Stayed in November 2022

  • Reviewed: 13 December 2022

    8.0
    nice quick stay
    • Leisure trip
    • Family with young children
    • Superior Room 2 Double
    • Stayed 1 night
    • Submitted via mobile

    parking was extra, bed was kinda hard and small, bathroom was extra small, hallways are outdated, towels are old and ripping. went to check the buffet but didn’t look good and the staff didn’t even turn to look at us when we walked in

    Location was nice. Nice entrance.

    Stayed in December 2022

  • Reviewed: 3 August 2025

    10
    Exceptional
    • Business trip
    • Group
    • Standard Queen
    • Stayed 1 night

    Everything was perfect.

    Stayed in August 2025

  • Reviewed: 17 September 2024

    10
    Very nice looking
    • Family with young children
    • Superior Room 2 Double
    • Stayed 1 night
    • Submitted via mobile

    Everything is good

    Good Cleaning and big room

    Stayed in September 2024

  • Reviewed: 29 July 2024

    2.0
    Wont return
    • Business trip
    • Family with young children
    • Superior Room 2 Double
    • Stayed 1 night

    The rooms were not bad. The toilet was very small the door basically rubbed on your face as you sat there. The Equipments like hair dryer did not work and TV did not have any smart features. Breakfast was disapointing as they did not even have eggs. Only bread and fruits should not count as breakfast or even continental breakfast for that matter

    They had some snacks on the level but the quality was very ordinary

    Stayed in July 2024

  • Reviewed: 16 July 2024

    3.0
    I was very disappointed
    • Leisure trip
    • Solo traveller
    • Superior Room 2 Double
    • Stayed 3 nights
    • Submitted via mobile

    The hotel does not look anything like the pictures anymore; it’s evident that it has deteriorated significantly. I had to change rooms three times due to various issues. Many parts of the hotel room were broken or damaged, and the furniture in the rooms was in poor condition. Overall, the stay was not as expected and was quite disappointing. I would not recommend this hotel until significant improve. I was also super disappointed on the reception staff mainly in the morning, they all act super annoyed and they just don't care.

    I truly like the breakfast area. Very clean and organized. The head chef, Armando, super nice person! Always making sure everything is in order. I specially liked one day, where the menu was clearly 80% more veggie friendly.

    Stayed in July 2024

  • Reviewed: 20 May 2024

    3.0
    A total disappointment, I expected at least the basics to be available.
    • Leisure trip
    • Group
    • Superior Room 2 Double
    • Stayed 9 nights

    Air conditioning was not working in any of the bedrooms. My room was constantly at a temperature of 28 degrees up to 30 degrees celcius. Breakfast was a complete disaster, so much so we stopped going there. The staff were chaotic in their approach, some mornings there wasn't any bread, also they only had a two slice domestic toaster for a restaurant of around 30 people. The tables never had enough cutlery or delph, we had to keep asking every couple of minutes for an extra spoon, extra cups etc.

    Nothing

    Stayed in May 2024

  • Reviewed: 7 May 2024

    3.0
    Would not recommend.
    • Leisure trip
    • Couple
    • Superior Room 2 Double
    • Stayed 9 nights
    • Submitted via mobile

    Reviews on here from early March about AC not working......still not fixed for our stay in May! Breakfast very poor, with chaotic service. Sink in bedroom and not bathroom.

    Clean room despite shabby paintwork.

    Stayed in May 2024

Showing 1 – 25

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