Reviews of GR Solaris Lighthouse - All Inclusive 5 stars
Boulevard San Jose sin numero Seccion Hotelera 1 Fonatur, 23400 San José del Cabo, Mexico
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Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation in proximity to the beach the dining was good sub servers like Mario at the Italian restaurant was exceptionally excellent. The food was better than average.
no ice machine hard to keep my diabetes medicine chilled. only could have lukewarm shower complained twice never got warm, hot water for shower. requested in advance to be closest to end towards beach, but was furthest away as possible and elevator didnt worked. as Sr a assume it was hard to climb. Book an excursion through their person in the lobby for a city tour along with the glass boat ride first stop to pick up other people at another hotel he waited 45 minutes and we didn’t get our city tour portion just the glass boat ride, but never got any partial refund.
Dear Eric Thank you for taking the time to share your recent experience with us. We’re truly glad to hear that you enjoyed our beachfront location and that you had a positive dining experience. Regarding your feedback, your comments have been shared with our maintenance and front desk teams to ensure immediate follow-up and long-term improvements. We will also follow up with the tour operator directly to review what happened and ensure similar situations are avoided in the future. Once again, thank you for your honest feedback. We value your opinion and hope to have the opportunity to welcome you back and offer you a bettere experience
Dear Eric Thank you for taking the time to share your recent experience with us. We’re truly glad to hear that you enjoyed our beachfront location and that you had a positive dining experience. Regarding your feedback, your comments hav… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewIt was mention they had four restaurants to choice from and the buffet actuality they only had one open restaurant per day and the buffet and snack bars Pool service was very bad Under staff
Dear Elvira Thank you for taking the time to share your feedback with us. We value your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you again and offer you a much more enjoyable experience in the future.
Dear Elvira Thank you for taking the time to share your feedback with us. We value your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you again and offer you a much more enjoyable… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewPools & the creamy tomato soup at the Italian restaurant . Servers in the restaurant were the best! Thankfully only one man attended me that whole time I was there he was amazing!
Staff weren’t very attentive. Arrived to the pool bar waited and 3 employees were there just chatting giving zero attention to us until I called them for a drink. No communication what so ever Every employee felt new they didn’t know what time anything started or where was it located Drinks were horrible. Not worth the money we spend Ac would turn off on its own. Only one day don restaurant was open pretty stupid if you ask me. Snack place by the pool food was not good fly’s were flying in and out and cook didn’t fight them off.
Dear aida, Thank you for taking the time to share your experience. We’re happy to hear you enjoyed the pools, the creamy tomato soup at the Italian restaurant, and especially the outstanding service you received from one of our team members Your comments have been shared with the relevant departments for immediate review and improvement. We take all feedback seriously, as it helps us identify where we must do better to ensure all our guests enjoy a consistently high-quality experience. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and offer you a much improved stay.
Dear aida, Thank you for taking the time to share your experience. We’re happy to hear you enjoyed the pools, the creamy tomato soup at the Italian restaurant, and especially the outstanding service you received from one of our team membe… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewLocation
Booking called them to update my reservation but they couldn’t fix the issue on time. Room not ready at checkin. We missed our restaurant reservation. Elevator not working on our last day. Had to use the stairs with the luggages. Can’t reserve restaurants.
Thank you for taking the time to share your experience. We appreciate your feedback, as it helps us identify areas in need of attention. We hope to have the opportunity to welcome you again and provide a much smoother experience. Sincerely,
Thank you for taking the time to share your experience. We appreciate your feedback, as it helps us identify areas in need of attention. We hope to have the opportunity to welcome you again and provide a much smoother experience. Sincerely… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewNothing
It wasn’t a five store hotel very disappointed
Dear sanchez, Thank you for sharing your thoughts with us. We’re sorry to hear that your experience didn’t meet your expectations for a five-star stay. Your feedback is important, and we’re reviewing it carefully to see where we can improve. We hope to have the opportunity to welcome you back and provide a better experience in the future.
Dear sanchez, Thank you for sharing your thoughts with us. We’re sorry to hear that your experience didn’t meet your expectations for a five-star stay. Your feedback is important, and we’re reviewing it carefully to see where we can impro… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewThere was almost nothing good about this property
Upon arrival, the elevators were all broken in the building they sent me to went to the food buffet. That was an edible was horrifically bad all the restaurants were closed and except for one no reservations for three days for that one property that was left this was the worst experience I have ever had
Dear Kory, Thank you for taking the time to share your comments regarding your recent stay. We are deeply sorry to hear of the inconvenience you experienced during your stay with us, please accept our apologies as this is not the service we strive to provide. Thank you very much for bringing these issues to our attention. We have made a detailed report of your comments and sent them to the appropriate areas to improve the aspects you mentioned and ensure that these situations do not occur again in the future. We will continue to work to improve in all areas and we really appreciate your feedback. Cordially. General Management.
Dear Kory, Thank you for taking the time to share your comments regarding your recent stay. We are deeply sorry to hear of the inconvenience you experienced during your stay with us, please accept our apologies as this is not the service we… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe place is generally in good condition but not excellent; it's been recently taken over, so it's a work in progress. All the resort staff were amazing! Lots of smiles and greetings and great service. However, see below for concierge. The buffet restaurant, although not very big, was generally good; breakfast was really well catered, and it also had varied food selection each day and evening. "Oriental night" was NOT as successful, though. They should stick to what they are good at! There are a couple of à la carte restaurants for evening bookings, both of which were very good; Mexican and Italian. The snack bar is THE BEST I've experienced at any Mexican resort! Irene and staff worked tirelessly from early morning til late afternoon, keeping a wide array of foods replenished and fresh. Too many to note all, but tortillas, hot dogs, burgers, chicken wings complimented with salads, cerveche, guacamole etc etc. The pools were all gloriously clear and warm. The gardens are well kept and beautiful. Our room was clean, beds great, maid service great if needed. Restocking our fridge with waters, beers and soft drinks.
Reception staff weren't as nice as the resort staff. Not the main desk, but the "concierge" guys who are actually all time share sales people, to be honest!! We went to them on a couple of occasions for various reasons having been told to "come to them with any problems" and were unceremoniously sent away, saying they "couldn't help". This put a really bad taste in our mouths and if it wasn't for the resort staff, we'd be really upset!! They press hard on the membership presentations, but when we said we were already members elsewhere, they did back off. I did speak to people who were being bugged quite heavily about it, though. The pool bar was painful with service sometimes when busy. They should have staffed up to cope with that as it happens at the same times every day and it wasn't uncommon to wait 20mins+ for a drink. Eg. They kept running out of prosecco, which is a popular need for several drinks and one guy in particular would just say "no, we don't have it" whereas others would run off to a store room to get a couple of bottles, but leaving the bar even shorter staffed then! At a pool bar, they need a bussman just restocking continually. Elevators "out of service" across the resort. The lighthouse elevator broke down (literally) every 15 minutes and needed resetting. Walked up one evening and that's not a pretty walk! Its like a multi-storey car park, concrete stairwell (although to be fair, doesn't smell of urine) with beer barrels and equipment strewn all the way up. Wifi was extremely spotty, especially in our room. Weirdly, it worked great in the bathroom, but not sitting at the table where I wanted to do some work (?) It was OK when in the rest of the resort, to be fair, but was a pain when my son had to sit on the toilet to have his iPad connect!
Dear Ian Thank you very much for taking the time to share such a comprehensive review of your recent stay. We greatly value your feedback, as it helps us continue to improve every detail of our services and facilities. We are happy to know that you enjoyed a pleasant experience overall, especially the attitude and warmth of our staff, the cleanliness of your room, the housekeeping service, the pools, gardens, and, of course, the snack bar. We will gladly pass on your kind words to Irene and her team, who will be delighted to know that their dedication was recognized. We also appreciate your comments about the restaurants, especially the à la carte menus, as well as the breakfast buffet. We have taken note of your opinion regarding the "Oriental Night" and will share it with our kitchen team so we can evaluate and adjust according to our guests' preferences. We sincerely apologize for the inconvenience you experienced with the concierge team, as well as the wait times at the pool bar, drink service, the elevator in the lighthouse area, and Wi-Fi connectivity in your room. All of these issues are being addressed to the appropriate departments for prompt review and improvement. Our commitment is to provide a functional and comfortable environment in every corner of the hotel. We want you to know that we greatly value your preference and look forward to welcoming you again in the future, with an even smoother and more satisfying experience. Best Regards.
Dear Ian Thank you very much for taking the time to share such a comprehensive review of your recent stay. We greatly value your feedback, as it helps us continue to improve every detail of our services and facilities. We are happy to kno… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe location and view were about the only good thing about this hotel, though it's not a swimmable beach.
The remodel was happening as we arrived and is going to be beautiful, but the service has gone down tremendously. They do not have enough wait staff in pool areas at all. We paid for all-inclusive and had to get our own drinks 80% of the time, even at the outdoor/buffet restaurant? We stayed here before in 2022, and the service was excellent. We did report it a few times to the front desk, but nothing was done to our knowledge, and we stayed a full week. We were very disappointed as we invited a couple to travel with us to this location. Also, for the restaurants, you have to book everything online, but you can't start till the day you check in.. Unfortunately, we were unable to book anything until the third day because it was all booked?!... So we were stuck with a buffet , which was just okay and again our wait staff was not even keeping up with our drinks that are served in small a 5-6 oz glass. We ended up going out for dinner which was more money after we paid for all-inclusive. We also were on the 4th floor, and the elevator was broken the entire time we were there and were told it would be fixed that day... well, never was, so we took the stairs the entire stay! We reported all this, and again, they said there was nothing they could do. They did offer an ocean view room, in the top floor 2 days before we were slated to leave, which would have been extra stairs. It wasn't even worth packing all our belongings to move. Again, we don't like to give bad reviews, but we need to share true reviews so others are aware.
Dear Mark and Lorraine Richards Thank you for taking the time to share your comments regarding your recent stay. We are deeply sorry to hear of the inconvenience you experienced during your stay with us, please accept our apologies as this is not the service we strive to provide. Thank you very much for bringing these issues to our attention. We have made a detailed report of your comments and sent them to the appropriate areas to improve the aspects you mentioned and ensure that these situations do not occur again in the future. We will continue to work to improve in all areas and we really appreciate your feedback. Cordially. General Management.
Dear Mark and Lorraine Richards Thank you for taking the time to share your comments regarding your recent stay. We are deeply sorry to hear of the inconvenience you experienced during your stay with us, please accept our apologies as thi… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewWe traveled with a large group of 4 adults and 3 children under the age of 9. The restaurants were very accommodating and friendly. There was a kid's center that allowed the adults to relax on property for a few hours without the kids. And there were multiple very nice pools with plenty of lounge chairs and umbrellas.
My only negative about our stay was that they did have construction remodeling going on. For the most part this did not interfere with anything we wanted to do. But the elevator service was reduced (one of the two main cars was out of service and the other car sometimes seemed to make random stops) which was a minor inconvenience. And we were warned on arrival that the beautiful beach was not swim friendly for most of Cabo area (strong tides and steep drop off}.
Dear Michael Thank you for your kind review of your stay with us. We are pleased to know that your experience was extremely pleasant and that you were completely satisfied with the service provided. We sincerely thank you for your trust and hope to have the opportunity to welcome you again in the near future. Best Regards. Costumer Service.
Dear Michael Thank you for your kind review of your stay with us. We are pleased to know that your experience was extremely pleasant and that you were completely satisfied with the service provided. We sincerely thank you for your trust a… Show more
Reviewed: 25 June 2025 · Stayed in April 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewClose to the ocean. Clean facility.
The all inclusive was not very inclusive. Food was decent at most. We were not waited on very often if at all, and had to get out of the pool to get our own drinks.
Dear Martin I would like to extend our thanks, first for choosing us and for the time you took to post your review. Your opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer to our guests every day. We greatly appreciate your trust and we also hope to have the opportunity to welcome you again. Best Regards. Costumer Service.
Dear Martin I would like to extend our thanks, first for choosing us and for the time you took to post your review. Your opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in March 2025
Verified reviewThe different food options and that it was kept very clean.
There was never Beach chairs or availability to lounge no matter how early we got there.
Dear Marsy I would like to extend our gratitude, first of all, for choosing us and for taking the time to post your review. Your opinion is of great importance to us, as it helps us develop strategies that will help us improve the service we offer our guests every day. We greatly appreciate your trust and look forward to the opportunity to welcome you again. Best Regards. Costumer Service.
Dear Marsy I would like to extend our gratitude, first of all, for choosing us and for taking the time to post your review. Your opinion is of great importance to us, as it helps us develop strategies that will help us improve the service… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe location is convenient, which made getting around fairly easy. Staff were generally friendly and helpful. The gardens and pools are nicely maintained and provide a pleasant atmosphere.
Overall disappointed with my stay for several reasons. The biggest issue is the food: it lacked variety, felt repetitive (it is ALWAYS the same) even for a short stay, and often didn’t seem fresh. The restaurant itself was uncomfortably warm and not particularly clean, which made meals far from enjoyable. There are also works taking place in the lobby and bar areas during my visit. This was not communicated in advance and created a poor first impression. Service was another concern. The hotel seemed understaffed, leading to long waiting times, and the staff appeared overwhelmed, often juggling multiple responsibilities at once. However, big shoutout to the current staff who is very kind and helpful. Lastly, the room clearly needed refurbishment, with noticeable signs of oldness that didn’t align with the standards I associate with this brand. I wouldn’t necessarily discourage others from staying here if expectations are modest, but personally, I expected more.
Dear Dylan We sincerely appreciate the time you took to share your experience with us. We deeply regret that your stay did not meet your expectations and sincerely apologize for the inconvenience you mentioned. We value your comments regarding the variety of food, the restaurant temperature, cleanliness, and the areas under renovation. We assure you that we take each of your comments very seriously and have already shared your impressions with the appropriate departments with the goal of improving and providing service that lives up to what our guests deserve. We are pleased to know that the location, the gardens, the pools, and especially the friendliness of our staff were positive aspects of your visit. We also appreciate your kind words about our team, who strive daily to provide friendly service despite operational challenges. We hope to have the opportunity to welcome you again in the near future. Best Regards. Costumer Service.
Dear Dylan We sincerely appreciate the time you took to share your experience with us. We deeply regret that your stay did not meet your expectations and sincerely apologize for the inconvenience you mentioned. We value your comments rega… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe staff were absolutely the best part of our vacation. Gisela and Calixto at the big buffet restaurant we're always kind and attentive. The staff at the pool were also great.
The construction that was going on. The elevators were a problem almost daily.
Dear Patsy Thank you very much for sharing your experience with us at GR Solaris Lighthouse Los Cabos. We are delighted to know that our team's service was the highlight of your vacation. We will gladly pass on your appreciation to Gisela, Calixto, and the pool team; we are sure your kind words will be greatly appreciated. We regret the inconvenience you mentioned regarding the construction and operation of the elevators. We sincerely apologize for the inconvenience caused. We are actively working to improve our facilities and ensure these details do not affect future stays. We look forward to the privilege of welcoming you back and providing you with an even more satisfying experience. Best Regards. Costumer Service
Dear Patsy Thank you very much for sharing your experience with us at GR Solaris Lighthouse Los Cabos. We are delighted to know that our team's service was the highlight of your vacation. We will gladly pass on your appreciation to Gi… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe food iin the buffet are very bad.
d d fff Dear Oquendo Thank you for sharing with us your experience about your recent stay. Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation. We hope to welcome you again soon! Best Regards. Costumer Service. Costumer Service.
d d fff Dear Oquendo Thank you for sharing with us your experience about your recent stay. Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer … Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewMost of the staff was amazing. The view from our room was beautiful and the pool was great
The food was meh, some of the staff was rude and the bed was the most uncomfortable bed in the world. My neck and back are killing me.
Dear Bety Thank you for taking the time to share your impressions of your recent stay with us at GR Solaris Lighthouse Los Cabos. We are delighted to hear that you enjoyed the view from your room, our facilities, and the attention provided by most of our staff. This feedback is very valuable to us. We sincerely regret that some aspects of your stay did not meet your expectations, especially regarding the comfort of the bed, the quality of the food, and the attitude of certain staff members. We sincerely apologize for any inconvenience this may have caused. Please be assured that we are reviewing these areas with the appropriate teams to ensure immediate improvements. We appreciate your feedback, as it helps us continue to perfect every detail of the experience we offer. We look forward to welcoming you back in the near future. Best Regards. Customer Service.
Dear Bety Thank you for taking the time to share your impressions of your recent stay with us at GR Solaris Lighthouse Los Cabos. We are delighted to hear that you enjoyed the view from your room, our facilities, and the attention provide… Show more