Reviews of Crowne Plaza Hotel Monterrey by IHG 5 stars
Avenida Constitucion Oriente 300, Monterrey Centro, 64000 Monterrey, Mexico
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewHotel Rooms are very clean. Food is good. Very close to City Center and other museums
Most of the Staff do not speak English. So any foreigner visiting the Hotel will find difficulty in explaining what the guest wants. While staff are very cordial but the Language is a big barrier
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewDIMENSION DE HABITACIONES Y VISTA
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 December 2024 · Stayed in December 2024
Verified reviewThe front desk ladys in the morning and all shifts are amazing they treat us like family the guys at the front helping on laugage awesome
I dont have any negative toughs
Dear Jorge Thank you for your preference. Cordially Crowne Plaza Monterrey
Reviewed: 8 September 2024 · Stayed in September 2024
Verified reviewReviewed: 31 July 2024 · Stayed in July 2024
Verified reviewPool was amazing and amazing view. That's the only reason i booked it.
Staff would not let us check in early, not even 10 minutes early. They literally watched my elderly parents sit and wait until EXACTLY 3pm to give them our keys. Sad part is , they wouldn't even allow my 8 year old daughter access to the pool either. Which would have made all the difference in the world. Also restaurant on site is ridiculously expensive and I expected faster service and better food for that price
Dear Jeanette When you arrived, we don't have rooms with two beds clean already, we're trying to have rooms availables bur sometimes is complicated. Kind regards Crowne Plaza Monterrey
Reviewed: 6 July 2024 · Stayed in June 2024
Verified reviewReviewed: 24 June 2024 · Stayed in June 2024
Verified reviewThe location
The room! No fridge! AC was not working properly
Dear Luis, I hope you're fine. The effects you mention were derived from heavy rains and winds that in fact caused damage throughout the city, which we are already working to fix. Cordially, Crowne Plaza Monterrey
Reviewed: 18 June 2024 · Stayed in June 2024
Verified reviewThe pool it’s a little small
Thank you for choosing us. Crowne Plaza Monterrey
Reviewed: 17 June 2024 · Stayed in June 2024
Verified reviewReviewed: 15 April 2024 · Stayed in April 2024
Verified reviewGood
Thank you for you comments.
Reviewed: 9 April 2024 · Stayed in March 2024
Verified reviewReviewed: 7 April 2024 · Stayed in April 2024
Verified reviewReviewed: 21 March 2024 · Stayed in March 2024
Verified reviewReservation in booking was not good, I was asking for 2 rooms each room with to adults and 2 kid ( at the end Crown plaza solved the issue but they had only for adults. 2 rooms with 2 adults each I separate breakfast for all of us, 8 people in total. But was only for 4 adults. I didn't like they do not care about our kid
Reviewed: 15 March 2024 · Stayed in March 2024
Verified reviewReviewed: 15 March 2024 · Stayed in March 2024
Verified reviewBreakfast and beads are great
I did my reaervation thru Booking for my husband and I and my two girls. By the time we got to the hotel they told me they only have the reservation for two adults and my girls didnt apper on the reservation so I show the the email confirmation were my daughters were inclus and they said no! Thats a problem with BOOKING not with us. So my daughters end it up paying for breakfast because they didnt want to includem on thw reservation at the time. Also when we got to the room the trash cans were full of trash and we didnt have towels.
Reviewed: 29 December 2023 · Stayed in December 2023
Verified reviewExcelent Place!
Everything
Reviewed: 4 December 2023 · Stayed in November 2023
Verified reviewReviewed: 28 November 2023 · Stayed in November 2023
Verified reviewReviewed: 11 November 2023 · Stayed in November 2023
Verified reviewNice pool!
Black mold in shower, low water pressure, water didn’t get very hot , no wash clothes on last night of stay
Dear Sandy We appreciate your preference in choosing Crowne Plaza Monterrey, and for sharing your valuable feedback, which makes us improve day by day. We hope to have the pleasure of welcoming you again and provide a better stay. for you. Cordially, Silvia Chavez Reception Manager Tel.81 83196000
Dear Sandy We appreciate your preference in choosing Crowne Plaza Monterrey, and for sharing your valuable feedback, which makes us improve day by day. We hope to have the pleasure of welcoming you again and provide a better stay. for you… Show more
Reviewed: 9 November 2023 · Stayed in November 2023
Verified reviewLocation close to downtown ....main highways
Please check your lights bulbs very lose. I was sad que Ya no tienen variedad musicos tocando los fin de semana I love that when I came a couple of years ago I know covid changed alot of things but bring it back!!!!! You need a bigger bar area😁
Reviewed: 16 October 2023 · Stayed in September 2023
Verified reviewReviewed: 9 October 2023 · Stayed in October 2023
Verified reviewLocation
the facilities are very neglected