Reviews of Hotel del Peregrino Boutique Hotel 4 stars
Calle 51 No 488 x 54 y 56, 97000 Mérida, Mexico
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation, location, location!!! Close to all of the attractions, site seeing and restaurants downtown Merida. Couldn't get any better!!
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewUnpretentious humble cozy hotel that is a stone throw's away from the historical centre of Merida. The hotel staff is phenomenal with their service and attention - singling out Roberto and Fernando for their exceptional help and counsel with all things local. This is an excellent hotel option for solo or couples who travel light and who value service. There is even a 30% discount at the nearby breakfast cafe Tinoc if you are a guest at the hotel. Free parking in front of the hotel was another bonus.
I have nothing negative to add about my stay.
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewLoved the location, the whole vibe of the place and the great staff!
Site had a few water issues while I was staying there but this was all fixed promptly, with open communication. Didn't affect my overall great experience!
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewLocation and amazing staff
Bed a little too firm
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewThe location of this lovely little hotel is perfect. It is so centrally located, an easy walk to all the sites and restaurants. The staff were absolutely wonderful and informative.
We booked the king deluxe room, I just wish it was brighter as it had no outside windows. It was also not very soundproof.
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewCentrally located, simple clean rooms, nice space for hanging out in the kitchen - great welcoming and helpful staff
One room for a couple pretty small. Need to request king or two beds
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewClean and nice and ventilated interior patio. Sorry we didn’t have time to use the pool.
No Windows in our king size bed room..
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewClean, friendly, and superb staff.
All good!
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewThe room was clean and Charming. Federico accommodated my 2:00 a.m. arrival. Roberto was at the desk when I awoke and give me a map to explore downtown. Great place and a great location.
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 February 2025 · Stayed in January 2025
Verified reviewthe staff was great and accomodating.
the first night was in a room with a rock hard bed facing the street and was VERY noisy. The staff moved me to an internal room and it was much better
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewEach member of the Staff was always (literally) friendly and social, we always had a small conversation when returning after our long day trips. Equally important, they were always eager to help and listen.
Nothing too big, but I would check upon arrival that the bathroom mirror is well held in position. Our room had a mirror holding from a single screw in the bathroom door, so it would bounce when moving the door, and you would need to be careful when moving the door. I don't know if it's the same case in the other rooms.
Dear Valued Guest, Thank you so much for sharing your thoughts about your stay with us. We’re truly happy to hear that you had a positive experience. Your feedback is important to us, and we genuinely appreciate your insights as they help us grow and improve. We understand how crucial it is to create memorable moments, and we’re committed to doing everything we can to enhance our services. We would be honored to welcome you back in the future and provide an even more enjoyable experience. Thank you for choosing our hotel. Warm regards,
Dear Valued Guest, Thank you so much for sharing your thoughts about your stay with us. We’re truly happy to hear that you had a positive experience. Your feedback is important to us, and we genuinely appreciate your insights as they h… Show more
Reviewed: 16 January 2025 · Stayed in January 2025
Verified reviewBeautifully decorated.
Bedding wasn’t too comfortable and room had a smell
Dear valued guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any shortcomings you experienced during your visit. We take your comments seriously, and we appreciate your honesty as it helps us identify areas for improvement. Please be assured that your concerns have been shared with our team, and we will work diligently to address them. We value your patronage and hope that you will give us another opportunity to exceed your expectations on a future visit. Kind regards
Dear valued guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any shortcomings you experienced during your visit. We take your comments seriously, and we apprecia… Show more
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewKnowledgeable front desk staff, great location within easy walking distance from historic center, attractive building with lovely tile work, access to filtered water and coffee/tea making in shared kitchen with guest fridge, AC and ceiling fan, desk, small table & chairs and lock box in room. Appreciated good communication by email before arrival about canceled breakfast service.
Breakfast service was canceled because the seating was close to ground floor rooms and guests had complained about noise. We like to book hotels that offer breakfast so were disappointed. The $200 pesos refund for 2 people per night was clearly not enough to cover buying breakfast outside. The staff kindly suggested places to eat.
Thank you for your thoughtful feedback regarding your recent stay. We're glad you found our front desk staff knowledgeable and appreciated our prime location near the historic center. It's great that you enjoyed the building's charm and the amenities we offer, such as the shared kitchen and comfortable room features. We sincerely apologize for the inconvenience caused by the cancellation of the breakfast service. We understand how important breakfast is to many of our guests, and we're sorry the situation did not meet your expectations. We appreciate your understanding and the patience you've shown with us, as well as your feedback regarding the refund amount. Your input is valuable and will help us assess our policies moving forward. Thank you again for your comments, and we hope to welcome you back in the future for an even better experience. Best regards.
Thank you for your thoughtful feedback regarding your recent stay. We're glad you found our front desk staff knowledgeable and appreciated our prime location near the historic center. It's great that you enjoyed the building's c… Show more
Reviewed: 23 December 2024 · Stayed in December 2024
Verified reviewBreakfast was ok with assortment. We only had cereal and fruit but eggs were available prepared different ways.
The noise. We were next door to the kitchen/breakfast area. Avoid rooms on first floor. The odor of fragrance sprayed in our room. The zen type music playing too loud and too early in the morning until late evening.
Dear Valued Guest Thank you for sharing your feedback. I appreciate your comments about the breakfast options and the variety of eggs. (We inform you that breakfast has been suspended starting January 1, 2025 ) I also understand how the noise from the kitchen and the fragrance in your room could be disruptive to your stay. We'll take your suggestions into consideration for future improvements, especially regarding room placement and volume levels of the music. Your comfort is the most important aspect we care for your benefit and we're sorry that your experience did not meet your expectations. Best regards.
Dear Valued Guest Thank you for sharing your feedback. I appreciate your comments about the breakfast options and the variety of eggs. (We inform you that breakfast has been suspended starting January 1, 2025 ) I also understand how the … Show more
Reviewed: 18 December 2024 · Stayed in December 2024
Verified reviewFriendliness of the staff Pool area
Dear Tim, We sincerely appreciate you taking the time to leave a review of your stay at our hotel. We are glad you had a positive experience overall and value your feedback. We constantly strive to provide exceptional service and create memorable experiences for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more delightful stay. Thank you for choosing our hotel. Warm regards
Dear Tim, We sincerely appreciate you taking the time to leave a review of your stay at our hotel. We are glad you had a positive experience overall and value your feedback. We constantly strive to provide exceptional service and create mem… Show more
Reviewed: 12 December 2024 · Stayed in December 2024
Verified reviewBreakfast was included and was good. It's location is very good, you can walk to most places. They use a local laundry service that returns your clothes same day at a great price.
Facility needs an upgrade. The bathroom door lock broke, and we couldn't use it for over a day. They had us use a bathroom in an empty room down the hall. It's hairdryer didn't work. You would think they would comp us the 1 water and 1 beer on our tab, but no.
Dear Nancy, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any shortcomings you experienced during your visit. We take your comments seriously, and we appreciate your honesty as it helps us identify areas for improvement. Please be assured that your concerns have been shared with our team, and we will work diligently to address them. We value your patronage and hope that you will give us another opportunity to exceed your expectations on a future visit. Kind regards
Dear Nancy, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any shortcomings you experienced during your visit. We take your comments seriously, and we appreciate your… Show more
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewWe enjoyed the intimate setting in a beautiful traditional living space. Fernando, Roberto and Lizbet all worked hard to make our stay special and memorable. The location was also wonderful…on a quiet street within walking distance of the Paseo Montejo and the Grand Plaza.
Reviewed: 26 August 2024 · Stayed in July 2024
Verified reviewIt was a lovely quaint hotel with helpful staff.
Nothing to dislike.
Reviewed: 18 July 2024 · Stayed in July 2024
Verified reviewReviewed: 16 June 2024 · Stayed in June 2024
Verified reviewGood clean rooms and excellent value for money.
Dear Mohammed Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any shortcomings you experienced during your visit. We take your comments seriously, and we appreciate your honesty as it helps us identify areas for improvement. Please be assured that your concerns have been shared with our team, and we will work diligently to address them. We value your patronage and hope that you will give us another opportunity to exceed your expectations on a future visit. Kind regards Mario May General Manager
Dear Mohammed Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any shortcomings you experienced during your visit. We take your comments seriously, and we appreciate yo… Show more
Reviewed: 24 April 2024 · Stayed in March 2024
Verified reviewWe needed a Centro hotel for our last night before flying back home. We greatly appreciated the location of triple rooms on the first floor so that no large bags had to be taken upstairs and did not expect the blackout windows-- a real plus as our room faced the street. The staff were helpful and provided a 2:00 AM wakeup. We did not get to enjoy the breakfast but appreciated the refrigerator where we could store items to get us on our way. We would stay there again.
Since the afternoon was very hot (typical of Merida), we decided to watch a movie. The teeny television placed high on the wall made it difficult.
Dear Guest Thank you so much for taking the time to share your fantastic experience at our hotel. We are absolutely thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. Providing exceptional service and creating memorable moments for our guests is what we strive for, and your glowing review is a testament to our dedicated team. It was a pleasure hosting you, and we look forward to welcoming you back for another outstanding stay in the future. Warm regards Mario May General Manager
Dear Guest Thank you so much for taking the time to share your fantastic experience at our hotel. We are absolutely thrilled to hear that you had a perfect stay with us and that we exceeded your expectations. Providing exceptional service … Show more