Reviews of Hotel Real del Sol This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Avenida Cuauhtemoc 39, 62410 Cuernavaca, Mexico
#45 of 65 hotels in Cuernavaca
Guests' ChoiceReview Score
Based on 27 hotel reviews
7.9Score breakdown
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Cleanliness
8.2
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Comfort
7.8
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Location
8.3
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Facilities
7.6
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Staff
8.3
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Value for money
7.7
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Free Wifi
7.0
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Showing 1 - 25
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Reviewed: December 4, 2024
Sandra
United States1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
Security chain was broken!
Restaurant and staff were great. Facilities were somewhat shabby. Bedding was not up to standard for a 4 Star hotel.
Stayed in December 2024
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Reviewed: May 29, 2024
Arely
Mexico3 Reviews1 helpful vote7.0“Good for the price hotel”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
Breakfast, food wise was really good, however, the staff at the restaurant wasn't the best. I tried to order via phone and the staff was brushing me off, did not ask once about specifics to the order for example, if you want coffee or juice with their combos or green or red chilaquiles. (on their menu it gave multiple options) so in the end he'd just say.. yes yes and brought us up whatever he wanted. I called the front desk and they said they would help, but did nothing. so moments later the food was already at my door. In my family we never waste food so we were not going to reject it and had to eat what they sent. The food was not of bad quality, in the end it was good, but the communication/staff issue is what bothered me. Note: the room service is not room charged, you have to pay cash only, to the waiter that brings up the food. Also their safe in the room was blocked the whole time we were there, so we were unable to use it, I suggest one checks this always upon arrival.
The location is great, close to the center of the city, there is food nearby a church and easy to get uber or taxis there. The room was clean, and big, we also enjoyed the balcony very much. We did not use the pool , however did see it was used frequently. Hopefully next time we visit we can use their pool.
Stayed in May 2024
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Reviewed: February 6, 2024
Stu
Thailand3 Reviews1 helpful vote8.0“We would go back!”- • Leisure trip
- • Family with young children
- • Master Suite
- • Stayed 1 night
My little one was sad that the pool was too cold for swimming. That says a lot, because he's fine with cold water! While it's not too far from downtown as the crow flies, it's very hilly and not an area you'd want to walk with your family.
The oversized bath tub was a huge bonus that we didn't expect. Easy to find a taxi, and there's an OXXO and restaurants just around the corner.
Stayed in January 2024
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Reviewed: November 23, 2023
Loree
Canada10 Reviews1 helpful vote8.0“nice classic hotel. Bathrooms are clean beds are moderately comfortable , the room are good size”- • Leisure trip
- • Solo traveler
- • Master Suite
- • Stayed 1 night
All around for me it was a classic Mexican hotel
The breakfast is classic Mexican food. The pool is good ,The room is pretty good.
Stayed in November 2023
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Reviewed: July 23, 2023
Mark
United Kingdom44 Reviews10 helpful votes8.0“Nice little hotel a short 10 minute walk from the centre.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
A bit dated and had the most complicated procedure for operating the safe in the room.
Nice little hotel with pool and a garden.
Stayed in July 2023
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Reviewed: March 27, 2023
Ricardo
United States18 Reviews3 helpful votes7.0“good”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
AC did not work
Stayed in March 2023
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Reviewed: March 15, 2023
Billy
United States44 Reviews7 helpful votes7.0Good- • Leisure trip
- • Couple
- • Master Suite
- • Stayed 2 nights
- • Submitted from a mobile device
No hot water for the shower. Water in swimming pool was also cold.
Location, 1.5 kilometer to our friend we were visiting. Very convenient for us.
Stayed in March 2023
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Reviewed: February 16, 2025
Deloris
United States2 Reviews4.0Disappointing- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
I paid for breakfast to be included in my initial selection, but when I finalized it and paid, it showed it was not included. I asked the reception desk, and they explained it wasn't included, so that was very upsetting because that was the whole point of picking this hotel.
What I like was the area was close to many places and was very clean.
Stayed in February 2025
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Reviewed: October 26, 2024
Philipp
Switzerland2 Reviews3.0Poor- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
- Wifi was bad - beds are hard and not confortable - walls are very thin, you can hear the staff prepare the breakfast and cleaning at 7am
It is close to the center.
Stayed in October 2024
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Reviewed: September 17, 2024
Mario
Mexico1 review6.0“Great room, poor service”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The lack of customer service, requested towels and bottled water at the front desk, because the person in charge was no longer at the property, the were unable to fulfill my request at the time of arrival, and even when I requested the following morning, they failed to provide them in a timely manner.
Centrally located, hot water available, very comfortable beds, air conditioning
Stayed in September 2024
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Reviewed: August 12, 2024
Blanca
United States40 Reviews4 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Master Suite
- • Stayed 1 night
- • Submitted from a mobile device
The hotel need it a little bit of more cleaning the bathroom door was lose well it need more cleaning around the room
Stayed in August 2024
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Reviewed: July 20, 2024
Ricardo
United States43 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Clean helpful
Stayed in July 2024
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Reviewed: February 19, 2024
Alfonsoluege
Netherlands14 Reviews6.0“Decent stay for short time, solo or with family.”- • Leisure trip
- • Solo traveler
- • Master Suite
- • Stayed 6 nights
Beds were too firm (but they manage to help), also The running machine could not work due to lack of safety attachment.
I had some issues with my first room (suite); but the staff managed to give me another room (without hydromassage bath), but with an extra top mattress to make the bed softer. Also due to the issues with my room, i got complimentary breakfast which was nice.
Stayed in February 2024
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Reviewed: July 7, 2023
Argelia
Mexico2 Reviews4.0“Low average”- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
No hot water
Location
Stayed in July 2023
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Reviewed: December 31, 2022
Cassandra
United States13 Reviews4.0“Area not too bad / experience just okay.. mostly disappointing.”- • Leisure trip
- • Family with young children
- • Master Suite
- • Stayed 1 night
- • Submitted from a mobile device
Took over one hour to fill the tub with hot water, and then at the end was very dirty. There were no plugs next to the bed, we had to use the one in the bathroom. Most of the staff were not especially friendly or helpful. Only one very flat pillow per person, we had to use the ones from the couch downstairs. When we asked about getting a couple more pillows we were told “no, we don’t have any.” The bed is also very firm, and there is no cable television. The wifi never worked.
The parking under the room was nice. There was a Jacuzzi in the room. The breakfast was pretty good and waiter in the morning was friendly.
Stayed in December 2022
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Reviewed: December 28, 2022
Gerda
Spain6 Reviews1.0Very Poor- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The food, especially dinner ,was terrible quality and took forever to be served. On our last day the waiter was miserable and unfriendly. We were contacted 2 days after our stay to say that hotel staff had made a mistake with our bill and we owed them money which they then took off my card (they had my details for the initial deposit) without my permission. I do not recommend this hotel...staff are inept and service very poor.Its a shame because otherwise it was clean and comfortable.
Stayed in December 2022
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Reviewed: May 26, 2024
Yosabel
United States5 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Master Suite
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2024
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Reviewed: June 19, 2023
Bellamy
Mexico11 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in June 2023
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Reviewed: March 7, 2023
Maria
Mexico2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2023
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Reviewed: January 23, 2023
Díaz
Mexico1 review8.0Very Good- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2023
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Reviewed: August 31, 2024
Gan
United States3 Reviews3.0Poor- • Business trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in August 2024
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Reviewed: June 20, 2024
Mauricio
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in June 2024
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Reviewed: December 15, 2023
Victor
United States3 Reviews1 helpful vote10Exceptional- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2023
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Reviewed: October 23, 2023
Denise
Mexico5 Reviews4.0Disappointing- • Leisure trip
- • Couple
- • Master Suite
- • Stayed 1 night
There are no comments available for this review
Stayed in September 2023
Showing 1 - 25
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