Reviews of Wyndham Merida 5 stars
Avenida Colon. Colonia Garcia Gineres, 97000 Mérida, Mexico
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewNothing
Old building Poor maintenance Poor cleaning Rooms dirty with bedsheets re utilized (hairs on the pillows etc ) Very loud next to construction area
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe location was close to paseo Montejo.
When we first checked in, the staff checking us in didn’t even look up to greet us and just mumbled, “okay”. The second day, we had no water and when we got back to the hotel that night, the water coming out of the shower was brown. The third day, the restaurant service was terrible and took forever to serve us. We also went into their Starbucks and waited more than 10 minutes for someone to even come into the shop and take our order. The room in general did not feel clean, they did not sweep our rooms or clean the bathroom very well. The sheets and pillow covers felt and smelt humid and musty. Overall, the stay was terrible and for the price, I would not recommend it.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat location. Clean. Comfortable bed
The coffee maker didn't work. The TV worked but no cable.
Dear Kyle Thank you for taking the time to share your experience with us! We're glad to hear you enjoyed the location, cleanliness, and comfortable bed. We apologize for the inconvenience with the coffee maker and TV. We've already made a note to review them and ensure everything is in perfect condition for future stays. We appreciate your comments, as they help us continue to improve. We hope to have the opportunity to welcome you back soon. Regards!!!!! Team Wyndham Merida
Dear Kyle Thank you for taking the time to share your experience with us! We're glad to hear you enjoyed the location, cleanliness, and comfortable bed. We apologize for the inconvenience with the coffee maker and TV. We've already … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewThe location is very good. Room service was tasty as well. Our shower door wouldn’t completely shut so it would get our bath mat very wet and that wasn’t very comfortable. Also, our plane arrived 1am and before departing I received the message that if we got there after 2:30am our reservation would get cancelled?! That was disappointing, fortunately we made it in time but does that mean that if there had been a delay we would’ve lost the reservation?! Receiving that message made me lower the score from 10 to 8.
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewCozy
Price of the breakfast buffet is not worth it
Estimada Carolina, Agradecemos su preferencia y esperamos poder volver a tenerle en esta su casa Wyndham Merida.
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewThe bed was comfortable and a good size.
There was unnecessary dirt dust and fallen foliage in common areas.
Dear guest, We would like to thank you for choosing us during your stay in Merida. We appreciate the comments you have shared with us, as they help us understand the areas of opportunity for us to improve. We look forward to hosting you once again. The team at Wyndham Merida
Dear guest, We would like to thank you for choosing us during your stay in Merida. We appreciate the comments you have shared with us, as they help us understand the areas of opportunity for us to improve. We look forward to hosting you onc… Show more
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewVery good location and Staff is very nice. Restaurant food is above average.
The hotel needs some remodeling, the rooms doors won't open properly(had to change 3 times in the ceck in because of it), rooms are outdated, they need to fumigate more as there are many cockroaches roaming, even inside rooms. Rooms amenities are very poor.
Reviewed: 14 December 2024 · Stayed in November 2024
Verified reviewReviewed: 13 July 2024 · Stayed in July 2024
Verified reviewReviewed: 7 July 2024 · Stayed in July 2024
Verified reviewBreakfast was good , people were friendly and helpful
Location of room with window facing walls
Dear guest, We would like to thank you for choosing us during your stay in Merida. We appreciate the comments you have shared with us, as they help us understand the areas of opportunity for us to improve. We look forward to hosting you once again. The team at Wyndham Merida
Dear guest, We would like to thank you for choosing us during your stay in Merida. We appreciate the comments you have shared with us, as they help us understand the areas of opportunity for us to improve. We look forward to hosting you onc… Show more
Reviewed: 21 June 2024 · Stayed in June 2024
Verified reviewReviewed: 21 June 2024 · Stayed in June 2024
Verified reviewReviewed: 17 June 2024 · Stayed in June 2024
Verified reviewReviewed: 8 May 2024 · Stayed in May 2024
Verified reviewBed is comfortable
The rooms don’t have a fridge.
Dear guest, We would like to thank you for choosing us during your stay in Merida. We appreciate the comments you have shared with us, as they help us understand the areas of opportunity for us to improve. We look forward to hosting you once again. The team at Wyndham Merida
Dear guest, We would like to thank you for choosing us during your stay in Merida. We appreciate the comments you have shared with us, as they help us understand the areas of opportunity for us to improve. We look forward to hosting you onc… Show more
Reviewed: 26 April 2024 · Stayed in April 2024
Verified reviewThe hotel is beautiful and the staff is very kind. The locatios is perfect The food was good and not so expensive They send the invoice very quickly
The maid forgot to clean my room The water presure was broken and the shower wasn't so good. They had some plumb problems. The waitress ask me to pay the tip in cash because the hotel never gives it to the staff.
Reviewed: 17 April 2024 · Stayed in April 2024
Verified reviewReviewed: 14 March 2024 · Stayed in March 2024
Verified reviewThe location was good because it is very close to the convention centre
The next property was under demolition and the machinery (jackhammer) was VERY noisy starting at 8:00 AM and lasting the whole day. The staff forgot to clean my room. When I complained about it nothing was really done to rectify it.
Thank you for sharing your feedback. Your feedback is really valuable to us as it allows us to improve our service and product levels. Unfortunately at the moment there is a situation that is out of our hands, it is a situation that is beyond us. We hope you will give us an opportunity on your next visit to Merida so that we can show you the quality of our service. Dian Lozano. Gerente de Control y Calidad.
Thank you for sharing your feedback. Your feedback is really valuable to us as it allows us to improve our service and product levels. Unfortunately at the moment there is a situation that is out of our hands, it is a situation that is beyo… Show more
Reviewed: 15 February 2024 · Stayed in December 2023
Verified reviewReviewed: 10 February 2024 · Stayed in February 2024
Verified reviewReviewed: 5 January 2024 · Stayed in December 2023
Verified reviewReviewed: 21 November 2023 · Stayed in November 2023
Verified review