I wish they had a more activities for kids in both the pool and in the Explorers club but my 9 year old still enjoyed it. The jacuzzi tub on the balcony in our room was a bit dirty. The elevator closest to our room was down for renovation so we had an unnecessarily long walk back to our room from the beach and pool. And a lot of seaweed on the waterline down at the beach.

The view from our room was beautiful. The staff was really great and everyone was extremely helpful. The kids club staff was wonderful and so sweet to my daughter. The preferred club bar had a good selection of premium liquor.

Stayed in August 2025

They never restocked our fridge after asking four different people

The resort was clean & The staff was very Attentive

Stayed in July 2025

If you upgrade to premium , you should be able to have premium throughout resort and not just the premium lounge.

The room was clean and spacious . Pools and outdoor area was great .

Stayed in May 2025

Too much noise / maintenance/ construction

Location. Stuff. Verity of good

Stayed in May 2025

The bars close too early at 11pm, and even the desires nightclub finishes serving alcohol early. The towns of Cancun or Playa del Carmen have great nightlife, but both about 40 minutes away. Service in the breakfast buffet was always very slow to get drinks. We had 2 rooms booked. One of the rooms was not cleaned on several of the days, which was frustrating. There were not enough pool beds available for the number of people. We were rarely able to get pool beds. It would be great if the hotel could provide wheelchair accesible specialist beach chairs so wheelchair users can access the beautiful beach.

It is a beautiful hotel, the bedrooms are beautiful and spacious - a very luxury feel. The lobby, pool area, and gardens are beautiful. The food was amazing, and there was a great choice of restaurants and bars, and some evening entertainment. My child is an electric powered wheelchair user, and she had no issues getting around the property- Everything was very wheelchair accessible and the staff were very kind and helpful with anything she needed. The bedrooms as standard have roll in showers, and access to the sink. The wheelchair accessible room had empty space access to the sink basin and a raised height toilet. We were able to use the spa, and the treatments - massage and facial - were amazing, and the staff were so lovely. It is a very well managed hotel, and the manager was able to sort any issues out very effectively, which is a huge credit to this Dreams resort.

Stayed in December 2024

Food and alcoholic beverages were ok not great.

Size of Resort.Food

Stayed in October 2024

Service was excellent. Never had to wait to get a drink - someone always walking by asking if you need anything. The only thing that was subpar was food - italian restaurant and breakfast was great but some of the other restaurants were just fine. All in all a really good experience.

Stayed in August 2024

Weddings

Stayed in March 2024

Hard to get dinner reservations, and couldn’t get in the morning nice breakfast

Couldn’t get into the nice one we had to use the buffet that was OK

Stayed in December 2023

Our air conditioner didn’t work in the room, so it got hot and sticky at night. Not terrible in February, but would imagine it would have been worse in the summer.

The staff were amazing. They had plenty of space and chairs by the pool and the beach.

Stayed in February 2024

I didn’t like that the buffet was the only breakfast option. We got to try the steakhouse place for breakfast but it was a preferred members only spot. We liked that breakfast more than the buffet and wish we could’ve ate there everyday as an all inclusive meal.

The breakfast at the buffet was okay, not the best. It is unfortunate that we were not allowed to eat at the preferred members only spot for breakfast as that food was much better.

Stayed in January 2024

Dinner options - most restaurants are NOT good, plus there is a terrible waiting line

Facilities, location, general cleanliness

Stayed in December 2023

The property is surrounded by mangroves so if it rains little bugs come out, but that’s not the staffs fault.

The property was beautiful and easy to the navigate. The staff was wonderful and we had an amazing time.

Stayed in November 2023

The food not very good

Staff was very friendly and helpful

Stayed in July 2023

Rooms need updating and the food wasn’t the best!

The resort was nice.

Stayed in May 2023

Slow getting food by the pool. They need more than 1 person at the grill to help with this. Room service was cold at times.

The property was well maintained and the staff really spoils you.

Stayed in June 2023

The bars closed around 11pm. The only other bar that is open until 1a is the one in the club.

I liked that the property was always well kept. When we requested items from the front desk, they brought it right away (toilet paper, water) A few Big shout outs to a few: 1. Faustino, the bartender at the swim up bar 2. Freddy, the concierge- He always made sure we were always good. 3. Clever, the bartender at the main lobby. Service was great that we went to each one of them to give extra tip on our last day.

Stayed in May 2023

the mini fridge was never refilled

the staff is the best

Stayed in May 2023

The food in the Japanese and Mexican restaurant were very good. The buffet that was open all the time was hit or miss. Even if the food was tasty, it tended to be cold. We did end up working around it but If you are a real foodie, this isn't your place. We did not go to the French or Italian place.

We had such a wonderful time at this property! The rooms were large and the beds were comfy. The staff were very friendly and always helpful. The property is not huge so I feel like every room has a beautiful view, be it garden or pool/ocean. This is definitely a wedding venue! There were about 10 while we were there. We didn't mind it. There were also bunches of kids but we didn't mind that, either. The spa was wonderful!

Stayed in April 2023

Love Mexico and love this hotel chain. We usually stay at the Secrets but chose this Dreams as it was far better value. It is a child friendly hotel but we felt as adult only travellers, that there were many areas where you could relax peacefully. Given it is one of the older hotels in the chain, it was beautifully well kept and extremely comfortable. Staff are lovely, friendly and helpful. The spa is fantastic and I would recommend trying the water treatments. A little oasis in the heart of the resort. Loved it!

Stayed in January 2023

the room configuration was not conducive to two unrelated people traveling together. no privacy

pools, beach, food! Victor out pool waiter was fantastic!! can’t thank him and preferred club employees enough for making our experience great!

Stayed in February 2023

Booked 2 rooms and stuck us on 2nd and 5th floor. Major hassle to get resolved. Paid for premium club and very little additional value for additional cost. Food was ok but not great. Bars had limited premium liquor and would not replace when out for the day. Stairs are hazardous. Showers hot and cold. Toilets don't flush. Hot tubs seem to be needing replacement or removal.

Great staff, clean, views, location, activities

Stayed in February 2023

Alcohol selections could have been better for the non premium/preferred sections. Too many weddings.

Staff were hospitable, warm and caring. Exceptional service. Great dinner options and high food quality. Great views. Room was clean.

Stayed in January 2023

The reception area was not so helpful in providing details on the way things are available for the ones that have reservations on the first trip. Also, the spa area did not advise ahead of time to take your bathing suit for the hydro massage ; the personnel there should explain in detail what to take to your appointment. After arriving we only got the full body massage but not the hydro massages because we didn’t have our bathing suit; if we had known we had to have it; we could have taken it but no one told us ahead of time to take it. The internet service is not very good; it took so long to have internet connection. also, it was raining & we spent 3 rainy days at the hotel without enjoying the beach, & besides the beach was very dirty.

The service in the breakfast food area was extra extra great. The people in the other restaurants are very helpful & explain in detail what the menu is & have good recommendations on what to choose especially if not familiar with that specialty of food. Great servers & chefs & personnel in all the bars & restaurants. The housekeeping people are kind & attentive and did an awesome job.

Stayed in December 2022