enjoyed my stay with good food

Stayed in August 2025

It would have been better to have a possibility to book without all inclusive for a lower price.

All good.

Stayed in August 2025

They don't have any system to manage the sunbeds by the pools and beach. They're taken the whole day with towels and no one is using them sometimes for the whole day. The pools need a lot of maintenance, the tiles are coming off and they become dangerous with the risk of getting injured. This is common to all the all-inclusive hotels but it's very annoying that everyone is expecting a tip. I would rather pay more so employees have a better salary and no need to tip all the time for every single service...

The beach was amazing and the location was great. The room has a nice view to the beach and a nice balcony. Some of the entertainment activities like aerobics, volleyball...etc were great.

Stayed in August 2025

The rooms have a moisture smell I disliked it. Didn’t like the buffet food much Restaurants were very good tho.

Love the beach the view is Gorgeous. The day care girls are awesome never would I think I would like to leave my kids at a daycare but they went above and beyond my daughter loved them!

Stayed in August 2025

rooms on the first floor above the lobby smelled like sewer. food was okay we enjoyed the dinner restos (especially the Japanese, Italian and Mexican resto) more than the buffet. drinks weren't strong

enjoyed their beach- shallow and safe for kids, no harsh waves, no seaweed, enough beach chairs. Staff were friendly and always willing to help and there is entertainment regularly that caters to all ages. We enjoy their gym as well! They have Amstar in the lobby that helped us book our excursion and shuttle back to the airport. Walking distance to Mexico's big supermarket chedraui.

Stayed in August 2025

My only critiques are that the bathrooms smelt of old urine, and they up charged for everything. Even to have a table reserved for my family at the fusion night buffet which was free —- we have to pay an extra $200

The staff were exceptional— they weren’t above and beyond to make my birthday special.

Stayed in August 2025

It is expensive

Stayed in August 2025

We had a leak in the bathroom, so we moved rooms. They should check the rooms before guests arrive.

The staff was very friendly. Excellent service. The steakhouse was delicious.

Stayed in July 2025

The room smelled a bit funny, the water smells like rotten eggs, for all the benefits you need to upgrade to and ultra all inclusive so certain pools or stuff you can not use. The food was good but you have to wait every time for someone to come and get you to guide you to your table. People like freedom, and want to sit wherever they want... So this is not something you like on vacation...

The staff was friendly, the shows at night were amazing, the food was ok, a lot of varianty. It's worth the money you pay for it

Stayed in May 2025

The beach was amazing. The staff was amazing. The choices to eat at were amazing.

The air conditioning was not great. Throughout the hotel floors I don’t even think they were air conditioned in the halls in the room never got below 76°F. Some of the food was not that great there were a lot of options and some of the food was great. There was something for everyone and plenty of choices to choose from.

Stayed in May 2025

My only 2 issues are the beds and the food. Originally I booked a 2 bed room but got a king. The mattress was very hard and uncomfortable and there was no microwave in the room. Second: I was expecting the food to be better and it was not. Being that we were in Cancún, the flavors were not there and it was all Americanize, I would have like to have seen the Mexican foods there too. But the bed and the microwave… something has to be done. This place is too gorgeous to have the uncomfortable beds.

The place is AMAZING, the workers are all awesome. When we arrived, they greeted us at the gate and took my luggages immediately and then went over to the front desk. We were then greeted by others there with drinks. Just amazing. Place is GORGEOUS!!!

Stayed in April 2025

The lights went out 2 days in a row. Had to get dressed and ready in the dark

Staff is very helpful and friendly

Stayed in April 2025

The attention of the staff at the restaurant, there is a very nice treat and a worst attention of the male waitress.

The Beach was great!

Stayed in April 2025

Rooms not clean

Excellent beach!!!!!

Stayed in April 2025

Do not take reservations in the onsite restaurants. DOA operators was manipulative attempting to gain s approval for unwanted services.

Location, onsite restaurants

Stayed in November 2024

Too noisy, all the time, in the pool, in the lobby, everywhere And the music sounds like if it’s inside your bedroom There should be more open areas for kids or things to do as in other Dreams locations.

Food is good, the Asian restaurant was our favourite The buffet some days was good some days was ok

Stayed in October 2024

Slow check in

Great beach

Stayed in May 2024

The pools are freezing all day since they are in the shade. The property could do better if they heated them. Had to get up by 6:30 am to claim chairs on the beach.

The beach is awesome. The staff are the best.

Stayed in February 2024

I was offered an upgrade for a “better” room offering better view amenities such as snacks , bath rope, slippers. There was not even bottles of water, I asked to change room a was not better, everything that was promised never came. I tried 3-4 times during my stay and no one solved.

Breakfast and service at Patio restaurant is great. Very nice and kind team. People attending at the beach club super!!!!

Stayed in November 2023

The bathroom is small for a family.

Excellent location and staff is super nice and helpful. The beach in front of the hotel is perfect.

Stayed in August 2023

Wait time for restaurants at night

Location, beach, pool

Stayed in August 2023

My room- we had to change rooms due to a broken bathroom.

Customer service from Roger and Laura Awesome

Stayed in July 2023

Tired decor in the room, being constantly milked to spend more.

Beach, pools, sea, food, facilities all good.

Stayed in June 2023

some of the food was very basic and some just wasn't good. We know that comes with the territory for all-inclusive resorts at times, but if we could've changed anything, it would certainly be the items on the room service menu.

- We were greeted as soon as we got out of the car. Everyone was polite and we were greeted with champange - The food at the Steakhouse was a 9/10 - The Asian restaurant was a 7/10 - The sports bar was great, especially during the NBA playoffs - The resort itself is beautiful - The beach was nicely kept. The waiters also added a nice touch whenever you needed anything - We had a nice ocean-view room. Those views are priceless. - Water activities are easy to book - I coordinated room decorations with the concierge team (THANK YOU MICHELLE) for my Mr's bday and they knocked it out of the park. - We had an issue in our room (which turned out to be my own user error) and maintenance came quickly to make sure everything was ok. Overall I would stay here again for more than the 2 days we were there. Dreams is always a good idea!

Stayed in April 2023