People waking up at 6 am to claim sunbeds is not what I call holiday.

Stayed in August 2025

A shame about the seaweed! But we still had an amazing time. A little hierarchical at times.

Lovely and clean. Great for families!

Stayed in August 2025

Someone of staffs in the restaurants and the front should talked with the customers nicely. Anyway, it stinks of seaweeds at the front beach.

Swimming poor & foods were good. Moreover, a lot of activities to do for customers.

Stayed in August 2025

Sargassum in the ocean

Very friendly and helpful staff

Stayed in August 2025

No beach access. No much seaweed.

Staff were very helpful and friendly.

Stayed in August 2025

Dreams Sapphire was clearly trying to be accommodating toward guests with food allergies by labeling menus and buffets with dairy-free, gluten-free, and vegetarian icons. However, on multiple occasions at multiple restaurants, these labels were WRONG (confirmed by double checking with the staff). It's like they tried, but only half-way, which is almost worse than not trying at all because it gives a false sense of safety. Sometimes it was obvious when the label was wrong because a dish would have a "dairy-free" icon but mention butter in the list of ingredients, for example. But in general, this created a situation that was not only challenging, because the labels couldn't be trusted, but could be extremely DANGEROUS for a guest with severe allergies. This is a liability for the hotel and a lawsuit waiting to happen. I would strongly encourage DREAMS sapphire to take a close look at their menu items and labels and ensure that their allergen markings are a firm guarantee so that guests can enjoy the food without concern for their safety. The only other complaint is that not a single pool was open past 7pm, even the adults-only pools. We found this surprising and disappointing. It would be nice for at least one pool to be open late for the adults, especially when babysitting is an available option for a fee.

The staff was wonderful and really accommodating. The rooms were also incredible! We stayed at the new Indigo property in the king beachfront suits, and those rooms were spacious, accessible by elevator for mobility-limited guests, and right on the water with large balconies (with a hot tub!). They were also extremely clean (no complaints were heard even from the most particular guests in our group!). Highly recommend the Indigo property and the resort as a whole. We had a great trip!

Stayed in July 2025

Too many people, impossible to find a free sunbed, beach towels unavailable on several occasions. Too long check-in and check-out queus and getting suitcases to/from the room. Early check-in was confirmed through booking.com but upon arrival was not granted which was very frustrating.

Facilities for children, including the pool and play area around it were great.

Stayed in July 2025

The restaurants were hot and cold. The food quality and taste was really not there. The Japanese restaurant and the Italian place were really bad. Sorry that is a management issue in food control. The pool area and the pool could be a bit cleaner. Room service was great even they forgot to refill coffee or sugar at times.

Location from the airport was perfect 20min short drive. Pool areas were very nice. Blue water restaurant was the best of all. The spa was world class. The food and service on the upper deck restaurant were amazing. The personal was super helpful and very nice.

Stayed in July 2025

Entertainment was lacking. Previous years it was engaging and fun. This year it seemed repetitive and lame. One of the resorts highlights was the entertainment staff, this yeat they missed the ball.

Overall it was great, pool amenities needs an urgent upgrade. Uncomfortable lounges, lack of cushion on 50% of lounges. They need to put cushions on all lounges to prevent 6am towel reservations and so everyone can enjoy the pool and the shades.

Stayed in June 2025

Family friendly resort , the staff hospitality is fantastic, warm welcoming , which made are stay enjoyable.

Stayed in June 2025

Rooms were a little dated, we had 2 rooms for 5 days. Safe in both rooms didn't work. 1 room did not have hot water.

We loved the service, food, activities and staff

Stayed in June 2025

Puerto morelos centro is just a short cab ride from the hotel. The town is beautiful

Great amenities, food was great for an all inclusive

Stayed in April 2025

There was a lot of seaweed in the ocean the time we were there.

Clean facility, friendly and attentive staff. The hotel was beautifully designed like you are in a tropical island.

Stayed in June 2025

There were no available spaces to sit near the pool, maybe more sun beds could work… I went in low season, can’t imagine when the hotel is busier.

The place is beautiful. Not too big not too small, great for a nice getaway.

Stayed in June 2025

Food quality has room for improve

All staffs are very friendly

Stayed in May 2025

We got a very noisy room (should be a problem only for building 8), there was a loud machine running day and night (in the resort next door). Some things were broken in the room (night table hanging from the wall, so that the drawer would just slide out in the middle of the night; toilet paper holder not fixed properly, fell off by the end of the week; some of the lights were flashing). The restaurants served the same quality food as the buffet, with an hour of additional waiting time. At 6:30 there are no free chairs by the pool anymore. Depending on wind/current there might be a LOT of seaweed on the beach.

The staff is friendly and competent. The sandy beach & the beach bar are great. Food in the buffet is good. The room is clean and spacious. The garden is lush and full of animals as a jungle (in a good way). Lots of different activities for kids.

Stayed in April 2025

Service at restaurants was slow and inattentive.

Pools, activities for children

Stayed in April 2025

The spa was one of the worst experience I’ve ever had. I booked a 50 minute session for Vitamin C and it was done in 30-35 mins with barely any massage and limited communication. She seemed rushed and tired towards the end of day.also the beach had so much of sargassum that it was plain disgusting. Not swimmable and not the beautiful turquoise colour you expect to see when vacationing in the Caribbean

It’s sprawling. A lot of amenities but dated. Loved the stand alone health bar so ended up having smoothies everyday. The selection of food at the buffet is limited.

Stayed in April 2025

Dated - preferred club didn’t have any benefit

Third stay at a Dreams Resort. This one had the best food we have had at a Dreams Resort. We always consider the food to be good but not very good. This one actually had some very good meals. The only thing we really saw wrong was just that it’s a bit dated. We also didn’t like that the Preferred didn’t offer any benefit whatsoever over the standard rate. No butler, no separate dining area, no reserved seats…. Nothing. We stayed on a great deal on Booking.com and if we scored another great deal like we received we would do it again. But wouldn’t pay more than $2.5-3k a week for a family of 4.

Stayed in April 2025

Morning « war » to reserve a sunbed and towels (people are going at 6:00am to reserve their spots … not really chill holidays

Food proposed was very qualitative (even for a french traveler) Lots of activities proposed

Stayed in March 2025

Dreams Sapphire was a great option for us with an infant. Pros: ocean views, tub on balcony. The Asian restaurant was delicious with sushi roll station. Generally kid friendly and restaurants were well equipped with high chairs. Overall food was above average for an all inclusive with good variety. The preferred rooms were spacious and the preferred lounge was a plus. Cons: the chair hogging is the worst I’ve seen at a resort. By 7 am, all the chairs are taken. Either they need more chairs or they need to figure out a way to handle the demand. They were always out of pool towels. No reservations for restaurants so average wait was 90 minutes and then the service was super slow especially at Bordeaux (2 hrs with an infant). If you are breastfeeding and need refrigeration, don’t rely on the mini fridge it was barely cold and there’s no temp control. Overall we had a fantastic time but there could be things that can be improved! I don’t necessarily feel like I need to return. I’d be interested in trying a different Dreams in the area.

Stayed in March 2025

The food was sooo good, rooms are clean, staff is always ready to help. The only thing that is missing is good animations. It's is kid friendly though.

Stayed in March 2025

Pool may be a little small for the amount of people staying at the resort. I had to get up while it was still dark out 6am to claim chairs by the pool for me and my family. This may be because it was windy for a few days and maybe people didn’t want to sit on the beach. After three days we asked for new towels, we put the dirty ones in the floor which were taken but then they left us with no towels, hand towels or wash cloths. I was on a third floor room jungle view building 9. We were really close to an electric transformer or some kind of machine that was loud with the balcony door open. Our family members had two rooms on the first floor building 9 and there was a slight sewer smell in their rooms. Building 9 is also the farthest building from the resort.

The property was very clean and the staff were always cleaning up around the property. The location was great…not far from the airport and close to the little town of Puerto Morelos. Public restrooms were very clean. Staff was attentive. Drinks were served quickly around the pool area. Taco cart every night near the main bar was really good. The guest hosts are really good at getting people involved in games and activities and are super friendly and really fun.

Stayed in March 2025

No reservation system. Wait at door to be seated. Should be able to book a reservation online.

Staff incredible, freindly layedback and helpful with anything.

Stayed in March 2025