There were only a few minor things that might be turn offs for those who are paying full price and have higher expectations as a result. The property is just a touch shabby in some places (a couple missing tiles in the pool, toilet made a weird noise when flushing). It was a little tough getting dinner reservations (i.e. they filled up fast), so I had to make an effort to get to the reservation office early to eventually try everything I wanted. Maybe this is normal at resorts, though. As a single adult, I don't think the evening entertainment was anything to write home about, but the families and kids seemed to like the performances. This is one of those places where the toilet is behind a glass door instead of a regular door, so I probably would not feel like I had enough privacy if I'd been sharing my room.

I have to preface this by saying I got my room at a deep discount as part of some kind of Booking.com flash sale, so my expectations were probably not a high as somebody paying full price. First, I don't agree with the people saying the staff were rude! Everyone was very courteous and professional. The only issue I had was trying to wave down servers for drinks when I ate at the buffet restaurant, but that was very minor and didn't impact my enjoyment. Second, I enjoyed the food at every restaurant. Thinking back, I can't recall a single meal that was bad (the buffet was also very good). Everything was yummy. Third, the location was good for me: only about 20 minutes (in moderate traffic) north of the airport. I could easily visit the towns farther north and still easily go to Puerto Vallarta proper to the south. Fourth, Wi-Fi connection was always good. Fifth, I could always find a chair at the pool or on the beach. Lastly, it's a fairly small property, so everything was a short walk from me, even in the tower farthest away from the beach.

Stayed in April 2025

Short staff and not everything was working

Room was nice and good amenities

Stayed in July 2024

The bellboys lost one of my hoodies and one of the elevators was broken so only one was functioning for the whole building and it had no ventilation so it felt awful to be inside

It’s really big and clean, the pools are pretty nice, the staff is super friendly, the restaurants are good and the room was great

Stayed in July 2024

Room service included

Stayed in April 2024

The pictures including the one attached to this survey imply that they are showing the hotel buildings but they are not they are show private residences. This implies the resort is bigger than it is. The partial lake view room had no view at all unless you leaned over the balcony and looked to the left. This is false advertising, when combined with pictures of the resort, left us to pay another $1,000 to get a descent room.

Stayed in February 2024

The food was not good. We left a day early because of the food.

The property is beautiful. They offered boogie boards.

Stayed in January 2024

Wifi internet was very slow in the rooms

everything was clean, the food was good and the rooms were great.

Stayed in May 2023

We wouldn’t ever stay in a family resort again. It was also a holiday and there were more kids than we care to be around

We purchased the butler service and free drinks and food on the seventh floor that was always very nice

Stayed in April 2023

Food at buffet

Stayed in April 2023

Better entertainment

Stayed in February 2023

our room was dirty upon arrival, westjet cancelled flight first day and we still had to pay room fee. Our door to room was out the back of the kitchen so you could smell grease. Only main pool is warm enough to get into, other 2 were freezing. Dont pay extra for ocean view unless they put we on top floor. We paid for ocean view and were on 2nd floor, couldnt see it at all. No I would not go back. Bring your own coffee mugs to cafe , there cups are super tiny.

We enjoyed the food and the service. ( sushi was not good ) It was really close to the beach. Having a hot jet tub on balcony was nice.

Stayed in December 2022

Very good, food was great and service was real good

Stayed in June 2025

It was complete false advertising. 3/4 of the pictured buildings belongs to the residential apartments. Hotel has only 2 furthest sections. One of them is completely behind the other. So no sea view. All-inclusive is not what would you will expect. They will put dirty mats on the stairs to sit and watch evening shows. A lot of people that don’t belong to the hotel but rent apartments and are on all common areas- pools, lobby etc. i absolutely do not recommend you visiting this hotel. All windows are facing the common space meaning you won’t be able to sleep until evening shows is ended. And you will hear all the sounds of loading/unloading to the restaurants starting 6am. Absolutely wasted time and money with this Wyndham Allarta hotel

Close to the ocean. Spacious rooms

Stayed in April 2025

It says all inclusive and they charge you every time they take you food to the room

The location

Stayed in January 2025

I want to formally complain about the unacceptable experience I experienced here in Alltra -Vallarta. The manager Alejandro Arriaga didn´t resolve any of the issues during my stay. I requested to scale the situation to the next level with Raymundo Moral but Alenadro didn´t give me the contact or the email. Following short list of the situation faced: - The reservations using booking.com was really bad. The tool requested to me to renew the payment several times. - The room is not optimal clean, I just remarked on the television as an example. After 3 days of the same situation, I preferred to clean it by my own. - I asked for room service at 11pm and the response was that this request is with an extra charge. Just to remark that a customer who paid all-inclusive service slept with hungry. - No hot water to take a shower in the morning - The closet door doesn't work - No internet, about 12 hours without internet - I requested the bottle of water from the frigo bar at 9am and the bottle never arrived I waited until 2 pm and no water arrived. I request support from the concierge. No actions were taken, just mentioned that she requested and that's it. (just to remark on another case with the same customer who paid all-inclusive thirsty). - The air conditioning never worked, the temperature stayed at 25.5 - I asked for a room service around 10:30am and at 12:30pm never arrived. I called to lobby and the person who attended me mentioned that his name was Carlos Nava. When I went personally to the lobby his name was Ariel. The Manager Alejandro arrived and He didn´t support me. He just requested the order again without any solution or any interest of the overall situation. the surprise is the security arrived very fast (what efficiency of this and not providing a solution to the customer). Another case with a customer who paid all-inclusive hungry).

the most redeeming thing was the food

Stayed in June 2024

Shower and bath tub water never heated and for 3 nights I took lukewarm showers. The door to the room service return was not very secure and left me feeling unsafe. The ceiling fan above the bed was so loud I couldn’t use it and the patio door was very difficult to open.

Property layout was good, pool and grounds were very well kept.

Stayed in May 2024

The food was sub-par at all on-site locations. In addition, the building was in disrepair; many items were broken or not working. The different restaurants were very generic and needed more ambiance. This resort could have been much better. We talked with other guests who said the same thing and said they would never return again. It is too expensive, and there are many better options in that area to stay at this location. VERY DISAPPOINTING!

The pools and location to the beach

Stayed in April 2024

Food quality and variety only chicken one fish and the beef was over cooked No music in the pool no party time no showroom poor entertainment I paid for premium drinks and I was asked for room # and Nad full name when I get a beer

Sizes

Stayed in March 2024

The food was just average, most of the restaurants boasted of great food but underdelivered. Very bland. Please note that we have been coming to PV for over 20 years totaling 15 times already and stayed at all kinds of All inclusive's for the price we paid after experiencing this past 8 days, paying another $500.00-$1,000.00 for Secrets, Hard Rock Dreams or Eldorado would have been worth it because that's about what we paid for food and drinks outside of the resort.

breakfast was the most consistent.

Stayed in February 2024

Dirty, food was beyond gross, TV didn't work in the hotel, hot water was not consistent. So dirty. The bed was uneven, the foot of the bed was about a foot higher than the head of the bed. We did not stay more than 1 night. We checked out the next morning, and still had to pay the full cost of the stay. We booked another hotel that was amazing. Do not go here

Nothing

Stayed in February 2024

If you are looking for a “fun All Inclusive Resort” this is not it. You are Not allowed drinks in the pool at all. No food service at the pool. Half the resort was actually long term condos and the people there mingled at the same pools and they were not looking to have a good time with vacationers. So the pool atmosphere was extremely low key. Staff took our personal and hotel towels when we were gone too long even though everyone was reserving a lounge chair! You MUST line up every morning if you want reservations for dinner. And you will wait a long time if you don’t. They open and shut restaurants all day so you MUST plan your food or you will go hungry in between. The best pool was by the beach and was an infinity pool unfortunately it was the coldest pool and we never got in it! The room was so so however the AC was loud and clacked and eventually the vent screen fell off the ceiling. The shower tile was old and cracked and looked like mold. Every restaurant played extremely loud music. Even during nice dinners.

Our pool side server Gustavo was awesome. Lunch and dinner food was good. Our room had a nice view.

Stayed in February 2024

the fact that we had to reserve our restaurant dinners was horrible. I'm comparing it to Playa del Carmen hotels and this is way beneath them. the food was ok but not excellent. The service needs to improve.

the breakfast was good.

Stayed in January 2024

The toilet kept getting stopped up. The food was horrible.

The spa day. The employees in the spa.

Stayed in January 2024

More control over how guest reserve lounge chairs by the pool by just leaving towels over them in the morning and leaving for the rest day with out being present at chairs.

Breakfast buffet and variety of daily menus.

Stayed in January 2024