Reviews of Fiesta Americana Nuevo Vallarta All Inclusive 4 stars
Paseo de los Cocoteros, Lotes 32 y 33, 63732 Nuevo Vallarta , Mexico
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewVery good, food was great and service was real good
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewI have to preface this by saying I got my room at a deep discount as part of some kind of Booking.com flash sale, so my expectations were probably not a high as somebody paying full price. First, I don't agree with the people saying the staff were rude! Everyone was very courteous and professional. The only issue I had was trying to wave down servers for drinks when I ate at the buffet restaurant, but that was very minor and didn't impact my enjoyment. Second, I enjoyed the food at every restaurant. Thinking back, I can't recall a single meal that was bad (the buffet was also very good). Everything was yummy. Third, the location was good for me: only about 20 minutes (in moderate traffic) north of the airport. I could easily visit the towns farther north and still easily go to Puerto Vallarta proper to the south. Fourth, Wi-Fi connection was always good. Fifth, I could always find a chair at the pool or on the beach. Lastly, it's a fairly small property, so everything was a short walk from me, even in the tower farthest away from the beach.
There were only a few minor things that might be turn offs for those who are paying full price and have higher expectations as a result. The property is just a touch shabby in some places (a couple missing tiles in the pool, toilet made a weird noise when flushing). It was a little tough getting dinner reservations (i.e. they filled up fast), so I had to make an effort to get to the reservation office early to eventually try everything I wanted. Maybe this is normal at resorts, though. As a single adult, I don't think the evening entertainment was anything to write home about, but the families and kids seemed to like the performances. This is one of those places where the toilet is behind a glass door instead of a regular door, so I probably would not feel like I had enough privacy if I'd been sharing my room.
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewClose to the ocean. Spacious rooms
It was complete false advertising. 3/4 of the pictured buildings belongs to the residential apartments. Hotel has only 2 furthest sections. One of them is completely behind the other. So no sea view. All-inclusive is not what would you will expect. They will put dirty mats on the stairs to sit and watch evening shows. A lot of people that don’t belong to the hotel but rent apartments and are on all common areas- pools, lobby etc. i absolutely do not recommend you visiting this hotel. All windows are facing the common space meaning you won’t be able to sleep until evening shows is ended. And you will hear all the sounds of loading/unloading to the restaurants starting 6am. Absolutely wasted time and money with this Wyndham Allarta hotel
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewThe location
It says all inclusive and they charge you every time they take you food to the room
Dear Nervarez, Thank you for sharing your feedback. We are pleased to hear you enjoyed your stay with us and appreciate the opportunity to address your concern. Our goal is to provide a seamless all-inclusive experience, and while room service is indeed included, there may be a nominal delivery fee to ensure we continue providing prompt and quality service directly to your room. This policy helps us maintain high standards for all of our guests while offering this added convenience. We sincerely value your input and will take it into consideration as we continually work to enhance the experience we offer.
Dear Nervarez, Thank you for sharing your feedback. We are pleased to hear you enjoyed your stay with us and appreciate the opportunity to address your concern. Our goal is to provide a seamless all-inclusive experience, and while room se… Show more
Reviewed: 28 July 2024 · Stayed in July 2024
Verified reviewRoom was nice and good amenities
Short staff and not everything was working
Thank you very much, Mr. Pérez, for sharing your comments about your recent stay with us. We are delighted to hear that you enjoyed the room and our amenities. We regret that you did not have more interaction with the rest of our staff, who are performing their duties in other areas of the hotel. Your feedback is valuable to us, and we are continuously working to improve in all our areas. We hope to have the opportunity to welcome you again and provide you with an even better experience.
Thank you very much, Mr. Pérez, for sharing your comments about your recent stay with us. We are delighted to hear that you enjoyed the room and our amenities. We regret that you did not have more interaction with the rest of our staff, who… Show more
Reviewed: 28 July 2024 · Stayed in July 2024
Verified reviewIt’s really big and clean, the pools are pretty nice, the staff is super friendly, the restaurants are good and the room was great
The bellboys lost one of my hoodies and one of the elevators was broken so only one was functioning for the whole building and it had no ventilation so it felt awful to be inside
Thank you miss Ramírez for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the spaciousness and cleanliness of our hotel, as well as our pools, restaurants, and the friendliness of our staff. We sincerely apologize for the inconveniences you encountered. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back and provide an even better stay in the future.
Thank you miss Ramírez for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the spaciousness and cleanliness of our hotel, as well as our pools, restaurants, and the friendliness of our staff. We s… Show more
Reviewed: 19 July 2024 · Stayed in June 2024
Verified reviewthe most redeeming thing was the food
I want to formally complain about the unacceptable experience I experienced here in Alltra -Vallarta. The manager Alejandro Arriaga didn´t resolve any of the issues during my stay. I requested to scale the situation to the next level with Raymundo Moral but Alenadro didn´t give me the contact or the email. Following short list of the situation faced: - The reservations using booking.com was really bad. The tool requested to me to renew the payment several times. - The room is not optimal clean, I just remarked on the television as an example. After 3 days of the same situation, I preferred to clean it by my own. - I asked for room service at 11pm and the response was that this request is with an extra charge. Just to remark that a customer who paid all-inclusive service slept with hungry. - No hot water to take a shower in the morning - The closet door doesn't work - No internet, about 12 hours without internet - I requested the bottle of water from the frigo bar at 9am and the bottle never arrived I waited until 2 pm and no water arrived. I request support from the concierge. No actions were taken, just mentioned that she requested and that's it. (just to remark on another case with the same customer who paid all-inclusive thirsty). - The air conditioning never worked, the temperature stayed at 25.5 - I asked for a room service around 10:30am and at 12:30pm never arrived. I called to lobby and the person who attended me mentioned that his name was Carlos Nava. When I went personally to the lobby his name was Ariel. The Manager Alejandro arrived and He didn´t support me. He just requested the order again without any solution or any interest of the overall situation. the surprise is the security arrived very fast (what efficiency of this and not providing a solution to the customer). Another case with a customer who paid all-inclusive hungry).
We deeply regret the inconveniences you experienced during your stay, and we sincerely appreciate you taking the time to share your experience with us. Please accept our most heartfelt apologies for the issues you faced. We have taken detailed notes regarding the situation, from the cleanliness of your room and the lack of hot water to the problems with room service and the lack of communication and attention you received. This is not the standard of service we strive for, and we are already working with the relevant departments to ensure that these issues do not happen again in the future. We greatly value and appreciate your feedback and the time you took to share it. Thank you for your understanding, and we hope to have the opportunity to improve your experience with us.
We deeply regret the inconveniences you experienced during your stay, and we sincerely appreciate you taking the time to share your experience with us. Please accept our most heartfelt apologies for the issues you faced. We have taken detai… Show more
Reviewed: 14 May 2024 · Stayed in May 2024
Verified reviewProperty layout was good, pool and grounds were very well kept.
Shower and bath tub water never heated and for 3 nights I took lukewarm showers. The door to the room service return was not very secure and left me feeling unsafe. The ceiling fan above the bed was so loud I couldn’t use it and the patio door was very difficult to open.
Good day, miss Ryan. We deeply appreciate that you took the time to share your honest opinion with us. We sincerely apologize for any inconvenience caused by the maintenance of the hotel and regret that we were unable to reach your expectations. We are constantly striving to improve, and your feedback is crucial in helping us meet and exceed our guests' expectations as well as our standards. We sincerely value your comments and will forward them to the relevant department. We hope to have the opportunity to welcome you again and provide you with an even better experience in the future
Good day, miss Ryan. We deeply appreciate that you took the time to share your honest opinion with us. We sincerely apologize for any inconvenience caused by the maintenance of the hotel and regret that we were unable to reach your expectat… Show more
Reviewed: 7 May 2024 · Stayed in February 2024
Verified reviewReviewed: 22 April 2024 · Stayed in March 2024
Verified reviewReviewed: 18 April 2024 · Stayed in April 2024
Verified reviewThe pools and location to the beach
The food was sub-par at all on-site locations. In addition, the building was in disrepair; many items were broken or not working. The different restaurants were very generic and needed more ambiance. This resort could have been much better. We talked with other guests who said the same thing and said they would never return again. It is too expensive, and there are many better options in that area to stay at this location. VERY DISAPPOINTING!
Good day, sir Lawrence. We deeply appreciate that you took the time to share your honest opinion with us. We sincerely apologize for any inconvenience caused by the maintenance of the hotel and for not meeting your expectations. We are constantly striving to improve, and your feedback is crucial in helping us meet and exceed our guests' expectations as well as our standards. We sincerely value your comments and will forward them to the relevant department. We hope to have the opportunity to welcome you again and provide you with an even better experience in the future.
Good day, sir Lawrence. We deeply appreciate that you took the time to share your honest opinion with us. We sincerely apologize for any inconvenience caused by the maintenance of the hotel and for not meeting your expectations. We are con… Show more
Reviewed: 10 April 2024 · Stayed in April 2024
Verified reviewRoom service included
Thank you very much, Mr. Sancen, for sharing your feedback with us. We are delighted to hear that you found our service excellent. We are very proud to know that our daily efforts have positively impacted your stay. We greatly appreciate your feedback, as it helps us identify areas of opportunity. We are always working to provide an exceptional experience for all our guests. We look forward to the opportunity to welcome you back very soon.
Thank you very much, Mr. Sancen, for sharing your feedback with us. We are delighted to hear that you found our service excellent. We are very proud to know that our daily efforts have positively impacted your stay. We greatly appreciate y… Show more
Reviewed: 9 April 2024 · Stayed in April 2024
Verified reviewReviewed: 18 March 2024 · Stayed in March 2024
Verified reviewReviewed: 17 March 2024 · Stayed in March 2024
Verified reviewSizes
Food quality and variety only chicken one fish and the beef was over cooked No music in the pool no party time no showroom poor entertainment I paid for premium drinks and I was asked for room # and Nad full name when I get a beer
Dear Louis. Thank you for taking the time to share your feedback with us and for entrusting us with your vacation. I am sorry that we did not provide the experience you and your family were expecting. It is very important for us to know the areas where we need to improve. Please rest assured that your comments are taken into consideration and that we will act promptly to prevent this from happening again in the future. Please accept our sincerest apologies for any unintentional inconvenience, and we hope you will give us the opportunity to host you again so that we can serve you with the warmth and hospitality that we are known for.
Dear Louis. Thank you for taking the time to share your feedback with us and for entrusting us with your vacation. I am sorry that we did not provide the experience you and your family were expecting. It is very important for us to know the… Show more
Reviewed: 29 February 2024 · Stayed in February 2024
Verified reviewbreakfast was the most consistent.
The food was just average, most of the restaurants boasted of great food but underdelivered. Very bland. Please note that we have been coming to PV for over 20 years totaling 15 times already and stayed at all kinds of All inclusive's for the price we paid after experiencing this past 8 days, paying another $500.00-$1,000.00 for Secrets, Hard Rock Dreams or Eldorado would have been worth it because that's about what we paid for food and drinks outside of the resort.
Dear Beery. Thank you for taking the time to share your feedback with us and for entrusting us with your vacation. I am sorry that we did not provide the experience you and your family were expecting. It is very important for us to identify the areas where we need to improve. Please rest assured that your comments are taken into consideration and that we will act promptly to prevent this from happening again in the future. Please accept our sincerest apologies for any unintentional inconvenience, and we hope you will give us the opportunity to host you again so that we can serve you with the warmth and hospitality that we are known for.
Dear Beery. Thank you for taking the time to share your feedback with us and for entrusting us with your vacation. I am sorry that we did not provide the experience you and your family were expecting. It is very important for us to identify… Show more
Reviewed: 28 February 2024 · Stayed in February 2024
Verified reviewNothing
Dirty, food was beyond gross, TV didn't work in the hotel, hot water was not consistent. So dirty. The bed was uneven, the foot of the bed was about a foot higher than the head of the bed. We did not stay more than 1 night. We checked out the next morning, and still had to pay the full cost of the stay. We booked another hotel that was amazing. Do not go here
Dear Lisa, Thank you for taking the time to share your feedback with us and for trusting us with your vacation. I am sorry that we did not provide the experience you and your family were expecting. It is very important for us to identify areas where we need to improve. Please rest assured that your comments are taken into consideration, and we will take timely action to prevent this from happening again in the future. Please accept our sincerest apologies for any unintentional inconvenience, and we hope you will give us the opportunity to host you again so we can provide the warmth and hospitality that we are known for.
Dear Lisa, Thank you for taking the time to share your feedback with us and for trusting us with your vacation. I am sorry that we did not provide the experience you and your family were expecting. It is very important for us to identify ar… Show more
Reviewed: 21 February 2024 · Stayed in February 2024
Verified reviewOur pool side server Gustavo was awesome. Lunch and dinner food was good. Our room had a nice view.
If you are looking for a “fun All Inclusive Resort” this is not it. You are Not allowed drinks in the pool at all. No food service at the pool. Half the resort was actually long term condos and the people there mingled at the same pools and they were not looking to have a good time with vacationers. So the pool atmosphere was extremely low key. Staff took our personal and hotel towels when we were gone too long even though everyone was reserving a lounge chair! You MUST line up every morning if you want reservations for dinner. And you will wait a long time if you don’t. They open and shut restaurants all day so you MUST plan your food or you will go hungry in between. The best pool was by the beach and was an infinity pool unfortunately it was the coldest pool and we never got in it! The room was so so however the AC was loud and clacked and eventually the vent screen fell off the ceiling. The shower tile was old and cracked and looked like mold. Every restaurant played extremely loud music. Even during nice dinners.
Dear John, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have taken note in our opportunity areas kindly mentioned on your overview about the food. Please feel confident that we are working hard for make a better experience to our guest. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations. Cordially Marco Guerrero General Manager
Dear John, Thank you for choosing the hospitality of Wyndham Alltra Vallarta, and for taking the time to write a review about your recent experience.I am sorry that your experience did not meet your expectations; please allow me to express … Show more
Reviewed: 19 February 2024 · Stayed in January 2024
Verified reviewReviewed: 13 February 2024 · Stayed in February 2024
Verified reviewReviewed: 12 February 2024 · Stayed in February 2024
Verified reviewThe pictures including the one attached to this survey imply that they are showing the hotel buildings but they are not they are show private residences. This implies the resort is bigger than it is. The partial lake view room had no view at all unless you leaned over the balcony and looked to the left. This is false advertising, when combined with pictures of the resort, left us to pay another $1,000 to get a descent room.
Dear John, Thank you for taking the time to share your feedback with us and for trusting us with your vacation. I am sorry that we did not provide the experience you and your family were expecting. It is very important for us to identify areas where we need to improve. Please rest assured that your comments are taken into consideration, and we will take timely action to prevent this from happening again in the future. Please accept our sincerest apologies for any unintentional inconvenience, and we hope you will give us the opportunity to host you again so we can provide the warmth and hospitality that we are known for.
Dear John, Thank you for taking the time to share your feedback with us and for trusting us with your vacation. I am sorry that we did not provide the experience you and your family were expecting. It is very important for us to identify ar… Show more
Reviewed: 2 February 2024 · Stayed in January 2024
Verified reviewthe breakfast was good.
the fact that we had to reserve our restaurant dinners was horrible. I'm comparing it to Playa del Carmen hotels and this is way beneath them. the food was ok but not excellent. The service needs to improve.
Dear José, Thank you for taking the time to share your feedback with us and for trusting us with your vacation. I am sorry that we did not provide the experience you and your family were expecting. It is very important for us to identify areas where we need to improve. Please rest assured that your comments are taken into consideration, and we will take timely action to prevent this from happening again in the future. Please accept our sincerest apologies for any unintentional inconvenience, and we hope you will give us the opportunity to host you again so we can provide the warmth and hospitality that we are known for.
Dear José, Thank you for taking the time to share your feedback with us and for trusting us with your vacation. I am sorry that we did not provide the experience you and your family were expecting. It is very important for us to identify ar… Show more