It was really nice and good value for the money. The beach was a bit dirty and the pictures don’t look exactly like the place. The food was really nice and make sure to book the Japanese restaurant it was the best.

Stayed in March 2025

Only three smoking areas for such a large complex is not enough

Stayed in April 2025

The Catamarán was not great. I did not like the attitude of the boat captain. He was clearly looking for tips. Comparatively speaking, this trip was quite costly and the inclusion of this activity was part of the value. The captain literally demanded large tips of $100. I did not experience this anywhere else. My entire group felt the same. El Dorado Seaside Palms might consider paying the boat staff adequately to avoid this discomfort for guests, if that is the issue. Otherwise you may want to select less greedy boat operators.

Staff were friendly and attentive. Food was great. Grounds were well kept and spacious. Lots of activities.

Stayed in March 2025

Service was not the greatest depending on your thresholds. Just above complaining. The beach areas were nice but not very swim able

Property itself was very clean lots of restaurants, bars, pools, bbq etc.

Stayed in March 2025

Dinner reservation system (or lack thereof). No ‘grand buffet’ like at most resorts, all dinners are at one of multiple restaurants where you have to be seated. Yet could only reserve at the two ‘fancier’ ones (which is next to impossible); had to show up at all others, and be told there was a 30-45 minute wait to be seated. Food was excellent, logistics of getting dinner was not.

Stayed in February 2025

There was valet only parking and when they had our car someone went through our belongings. We didnt leave anything of value in the vehicle but we did notice that upon recieving the car the roadside emergency bag was "tossed" as in rifled through. Valet parking doesnt mean safe for valuables.

We liked that even though the resort was full, our stay seemed quiet and uncrowded.

Stayed in December 2024

The people who try to book you for a massage are annoying. They will ask you many times a day!

The beach was fabulous! Always plenty of lounge chairs. Staff generally friendly. We had a luxury junior suite and it was great! Remember it’s Mexico, so their 5 star isn’t the same as Canada’s 5 star. View was of the beach and the landscaped grounds.

Stayed in December 2024

Long waits for dinner on restaurants that are first come first serve Some guests turned away for dinner some nights because they are no longer take walk-ins Some guests forced to use room service in those situations Once room service didn’t show up Main buffet closed most nights. Opening this up would have solved a lot of issues.

Very clean rooms Exceptionally friendly staff Delicious food Availability of beach beds 24/7 room service Beautiful grounds Free airport shuttle Entire resort is walkable Beach is absolutely gorgeous Beach is cleaned and raked all day every day

Stayed in November 2024

Newly implemented restaurant reservation system is not working. People being turned away, long waits as the kitchen can't handle demand. Also main buffet was closed even though occupancy was high. Not enough nightly entertainment, especially after 10pm. Buildings & rooms need updating.

Adult only, beautiful foliage, very friendly staff, cute wildlife, excellent food quality & selection, property not too big, free Bali beds, no wrist bands, unlimited beach towels, no towel cards, rooms cleaned thoroughly, beds comfortable, pillow choice. Enjoyed the Lomas More Inclusive which included free airport transportation.

Stayed in November 2024

The food some nights were very questionable. The pub and Italian restaurant were outstanding. The Japanese restaurant was terrible and the Mexican restaurant was just ok.

Very big, a lot of different pools.

Stayed in November 2024

Food menus have changed. Food quality went downhill. Almost impossible to get reservations. Phone in room did not work and app/site to order room service never worked.

Our 3rd visit we love everything about this property

Stayed in November 2024

There weren’t enough shuttles to transport people.

Everything

Stayed in October 2024

There is always stuff for improvement, but those are two minor to list here. Also when keeping the ‘value for money’ in mind. If you want it to be ‘perfect’ then pay for it 😉

It’s perfectly fine to spend a couple of days at the beach. The staff is generally very friendly and accommodating. First time at an all inclusive, and we were pleasantly surprises about the food quality and variety, the holiday atmosphere, and nice settings

Stayed in July 2024

It was very warm in the eating areas, much more AC needed. Found it hard to enjoy the dining experience. We didn’t find out about the free inclusive activities until near the end of our stay, make sure you check this when checking in!

Great food Beautiful beach Lovely room A lot to do Catamaran included Great value for money Very welcoming experience

Stayed in May 2024

The disco music was audible at 2 am. It’s wonderful to have that but how about turning it off at a decent time. Our first room, 2905 had hot water and a good mattress. Our second room 517 was beautiful but had low water pressure, ran out of hot water often, and the mattress sags in many different areas and should be replaced. Why not set up for the beach dinners after beach volleyball is over at 2 pm?

Grounds were beautiful with meandering paths, hammocks, and lots of beach beds and chairs as long as you get there early. I could always find food that we loved-ordered all the appetizers at the Asian restaurant. The beef filet and seafood spaghetti at the Italian restaurant was fantastic. The street tacos at the buffet area of Driftwood was very good. Breakfast buffet is good. Everyone was very nice and helpful especially Saulo for beach beds, Suely for beach drinks, Emiliano at the Asian restaurant, Luis at the Italian restaurant, Carlos at volleyball, our housekeepers Guadalupe and Nerihmedt, and all of the bellman. There is a coconut stand-wish it were open every day. The beach has a man made border that prevented beach erosion, kept the sargassum low, and created a shallow calm lagoon. At the deepest point, the water was up to our chest. Staff worked very hard and long hours raking and keeping the beach clean. We walked on the beach next door-Unico and Grand Palladium-had rotting sargassum and trash.

Stayed in January 2024

Buildings and rooms are old, tired. Bed was way too high, furniture is old and not comfortable. They should blast the stupid tub out and put in window and nice rattan furniture. Plumbing had lots of issues, sink taps don’t go into sink and spill over edge of counter. Shower slopes away from the drain. They worked on plumbing a few times in our 2 weeks so water was off or hot water was off at very inconvenient times. Beach lounges and beds are hogged as usual and there is no policing of rules by resort. Most smokers disregard the no smoking policy and don’t stand at smoking locations the resort has provided but instead in the middle of walkways. Beach breakwaters and sand bagging are ugly to look at and sandbags are tripping hazard.

Al a carte restaurants were excellent. Buffet breakfast had lots of fresh fruit and choices. All the staff were friendly and gave great service. The resort was very walkable for seniors with most facilities accessible. The shuttle service around the resort was excellent other than rude younger groups of tourists who would push on and take seats when you were waiting first. Valets at lobby we’re the best at getting you the perfect ride and helping when our shuttle to the airport was stuck in traffic jam.

Stayed in March 2023

check in was much longer than it needed to be and reservations for restaurants were not easy to make for restaurants you wanted to go to.

The food in every restaurant was excellent

Stayed in February 2023

I suffered with terrible food poisoning whilst there which meant I was unable to utilise the facilities, food or drink for 70% of the time. I have travelled to Mexico 6 times and never been ill. I take all of the precautions and am well aware of the general sicknesses that can happen. I had stayed a week prior in the sister resort El Dorado Royale and was fine.

Nice location, service staff great and overall presentation of resort was nice.

Stayed in May 2025

- Not allowed to book dinner reservations without a room number but a room number is only provided after 3PM check-in and the personal concierge leaves before 2PM. - Restaurant staff couldn't find our dinner reservation and didn't help at all with finding somewhere to eat. No recommendations on what to do next, where to go; simply we don't see your room number so figure it out. - Pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a drink. - Had to reach out 3 times to the front desk to confirm our airport transfer. No willingness to move on the best time for your flight, they only do 1 shuttle per day to the Cancun airport. - Impossible to book for evening restaurants (2 are reservation only) and the rest had a 1+ hr wait time --> leaving only buffet options - Bathroom door was broken, hot tub in the room didn't work - staff ask you to leave a 5 star review for the entire hotel on google maps with their name recommendations after each activity (e.g. clay pot painting). I suspect they are commission based on when their names are mentioned and it HIGHLY inflates the hotel rating

- Nice availability of cabanas and pools around the area - Great lunch options with the wood fired pizza and taco station - Beautiful resort overall but very poor management constantly trying to inflate their ratings

Stayed in March 2025

13 of us/ 3 generations. Delicious food , staff was wonderful, loved our Bali beds on the beach

Stayed in March 2025

The property is outstanding,

Plenty of shaded cabanas. Easy to enjoy a day at the beach and still find shade to protect yourself from the sun. Grounds are beautifully maintained. Food is excellent and the staff is very friendly

Stayed in March 2025

All the palm trees and plenty of Bali beds on the beach.

Stayed in March 2025

I would have loved English muffins at the breakfast buffet. Nothing else!

Beautiful grounds Friendly staff (Humberto will always be my favourite) Wonderful food Beautiful beach

Stayed in March 2025

The main buffet for breakfast was not as good as expected. Seaside market was preferred or Culinarium.

The grounds were beautiful. Food at the a la carte restaurants was amazing. Evening entertainment was very good. The resort was overall quiet, which was exactly what we were looking for. Lots of fish to see while snorkeling in front of the beach.

Stayed in December 2024