Reviews of Hotel El Español Paseo de Montejo 4 stars
Av. Paseo De Montejo # 484 x 41 Col Centro, 97000 Mérida, Mexico
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewVery clean, good location and the staff were fine.
There was no bottled water. Only 2 bath towels. No face cloths or bath mats plus only one hand towel. Access cards to the room had to constantly be reactived at least 3 times a day. The bathtub didn't drain properly. I will not stay here again.
Hi Lula, thank you for your feedback! We're glad you found the location and cleanliness to your liking. We appreciate your comments and will work on improving the areas you mentioned. We hope you might consider giving us another chance in the future.
Hi Lula, thank you for your feedback! We're glad you found the location and cleanliness to your liking. We appreciate your comments and will work on improving the areas you mentioned. We hope you might consider giving us another chance … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReally good 😊 experience
Amazing place we enjoyed
Hi Christian, thanks for your amazing review! We're thrilled to hear you had a really good experience with us. We hope to welcome you back soon for another great stay!
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewLocation, kindness of the staff
Hi Mario, thank you for your amazing review! We're thrilled to hear you loved the location and our staff's kindness. We can't wait to welcome you back for another great stay!
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewLocation and good services
It was so old and the gym was neglected.
Hi, thanks for your review! We're glad you enjoyed the location and services. We appreciate your feedback and will work on improvements. We hope to welcome you back soon!
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewThe staff is exceptional. Everyone is very courteous, nice and helpful.
There were a couple of imperfections with our suite, but the staff immediately saw to correct them, and our stay was great.
Hi Blanca, thank you for your wonderful review! We're thrilled to hear that our staff made your stay enjoyable. We appreciate your understanding and hope to welcome you back soon for another great experience.
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewLocation was decent. Centro access was nice. Took the buggy ride which was charming.
TV was shit, channel availability sucked and it had scrolling lines. What type of hotel doesn't provide drinking glasses, this one. Hotel staff suffered with English.
Hi Wayne, thank you for sharing your feedback. We apologize for the issues you encountered during your stay. We will address the TV and channel availability, as well as improve our staff's English proficiency. We appreciate your comments about the location and the buggy ride. We hope to have another chance to host you and provide a better experience.
Hi Wayne, thank you for sharing your feedback. We apologize for the issues you encountered during your stay. We will address the TV and channel availability, as well as improve our staff's English proficiency. We appreciate your comment… Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewNice staff. The internet was okay. Good location
Hi Melanie, thank you for your feedback. We are glad to hear that you enjoyed our hotel and found our staff to be nice. We are also pleased that you appreciated our convenient location. Your comments about the internet are duly noted, and we will strive to improve in that area. We value your input and hope to welcome you back in the future.
Hi Melanie, thank you for your feedback. We are glad to hear that you enjoyed our hotel and found our staff to be nice. We are also pleased that you appreciated our convenient location. Your comments about the internet are duly noted, and w… Show more
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewBreakfast ok...location excellent
Property was fine at room price point
Dear Guy, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the breakfast and found the location excellent. We appreciate your comments regarding the property and the room price point. Your feedback is valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back in the future for an even better experience. Thank you for choosing Hotel El Español Paseo de Montejo.
Dear Guy, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the breakfast and found the location excellent. We appreciate your comments regarding the property and the room price point. Your feedback is valuab… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewThe location was great. It was right at the start of Paseo de Montejo, about a 20-minute walk from the central square of Merida. The staff was very friendly and the room was very spacious with a large floor-to-ceiling window.
The shower could do with an update to this century, it was a little iffy figuring out how to switch between the two modes. Aditionally, the large window can't be opened so your only source of fresh air is the AC.
Dear Vojtěch, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the great location of our hotel, right at the start of Paseo de Montejo. It's wonderful to know that you found our staff friendly and the room spacious with a large window. We appreciate your comments regarding the shower and the window, and we will take note of these areas for improvement. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.
Dear Vojtěch, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the great location of our hotel, right at the start of Paseo de Montejo. It's wonderful to know that you found our staff friendly and the ro… Show more
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewLocation is great. Staff was helpful
Terrible Wi-Fi. Difficult to connect. Very slow when connected. Beds are a little hard, Only a sheet for a cover. No blanket.
Dear Melanie, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the great location and found our staff helpful. We apologize for the inconvenience you experienced with the Wi-Fi connection and the bedding. Your comments are valuable to us, and we will address these issues to improve the overall guest experience. We appreciate your suggestions and hope to welcome you back for an even better stay in the future.
Dear Melanie, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the great location and found our staff helpful. We apologize for the inconvenience you experienced with the Wi-Fi connection and the bedding. Yo… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewThe location is perfect, surrounded by historical buildings and museum houses.
The bed was uncomfortable (hard).
Dear Kristi, thank you for your lovely feedback! We're thrilled to hear that you enjoyed our prime location and the vibrant atmosphere of the surrounding historical sites and museums. Your comfort is of utmost importance to us, and we apologize for the inconvenience caused by the bed's firmness. We are continuously looking for ways to improve our guests' experiences, and your comments will be taken into consideration as we evaluate our amenities. We hope to welcome you back in the future for an even more comfortable stay. Warm regards!
Dear Kristi, thank you for your lovely feedback! We're thrilled to hear that you enjoyed our prime location and the vibrant atmosphere of the surrounding historical sites and museums. Your comfort is of utmost importance to us, and we a… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 1 February 2025 · Stayed in January 2025
Verified reviewOnly good it’s a location, to be honest, really old everything. Even TV its old and doesn’t have any platform as Netflix and etc, shower was really bad, all details really bad shape, it was cold and we didn’t have any blankets and no heater. The staff really X, the restaurant only breakfast and poor
Just location
Dear Liubov, thank you for sharing your feedback regarding your recent stay at Hotel El Español Paseo de Montejo. We’re pleased to hear that you enjoyed our prime location. However, we sincerely apologize for the inconveniences you encountered, including the room amenities and service. Your concerns about the old facilities and the need for better heating and bedding are noted and valued, as we are continually working towards upgrades and improvements. We appreciate your comments on our breakfast offering and will strive to enhance the dining experience in the future. Your insights are crucial for us as we aim to provide a better experience for all our guests. We hope to have the opportunity to welcome you back for an improved stay.
Dear Liubov, thank you for sharing your feedback regarding your recent stay at Hotel El Español Paseo de Montejo. We’re pleased to hear that you enjoyed our prime location. However, we sincerely apologize for the inconveniences you encounte… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewLocation is good
Toilets wasn’t working and staff wasn’t helpful- they made us move on our own
Dear Jorge, we appreciate your feedback and are glad to hear you enjoyed our location. However, we sincerely apologize for the issues you encountered with the facilities and the assistance from our staff. Your experience does not reflect our service standards, and we are actively addressing the concerns regarding maintenance and team support. We understand how important comfort and service are during your stay, and your comments will help us improve. We hope you will consider giving us another chance in the future to provide you with a much better experience.
Dear Jorge, we appreciate your feedback and are glad to hear you enjoyed our location. However, we sincerely apologize for the issues you encountered with the facilities and the assistance from our staff. Your experience does not reflect ou… Show more
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified reviewLocation was great, the room was relatively clean and fairly well appointed.
The shower was horrible, water just dribbled from the faucet. When you flushed the toilet there was a loud noise for several minutes. There was no bottled water to brush your teeth. There was no blanket/cover for the bed only a sheet and the beds were very hard.
Dear Denyse, thank you for taking the time to share your feedback. We are thrilled to hear that you loved our location and found your room relatively clean. However, we sincerely apologize for the inconveniences you experienced with the shower, toilet noise, and lack of bottled water and bedding options. Your concerns are important to us, and we will address these issues with our maintenance team to ensure a more comfortable stay for our future guests. We appreciate your input as it helps us improve our services. We hope to welcome you back for an improved experience in the future.
Dear Denyse, thank you for taking the time to share your feedback. We are thrilled to hear that you loved our location and found your room relatively clean. However, we sincerely apologize for the inconveniences you experienced with the sho… Show more