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Reviews of Emporio Mazatlan 4 stars

Camaron Sabalo No. 51 Golden Zone, 82110 Mazatlán, Mexico

#53 of 88 hotels in Mazatlán

Guests' Choice

Review score

Based on 155 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.4

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 26 August 2025

    8.0
    Good location, and wonderful ocean view…
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Not allowed personal drinks and snacks on the pool area,,,,

    The wonderful beach view

    Stayed in August 2025

  • Reviewed: 29 July 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    Rooms

    Problems with the bathroom

    Stayed in June 2025

  • Reviewed: 24 July 2025

    10
    Excellent
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    None

    Everything spotless

    Stayed in July 2025

  • Reviewed: 14 July 2025

    10
    I totally recommend, I’ll be back
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Location and staff

    Location was great, amazing view, nice breakfast buffet and the staff was amazing!

    Stayed in July 2025

  • Reviewed: 3 July 2025

    10
    The staff was really nice and helpful, the location was great, overall great experience.
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    It’s very clean, great location and views.

    Stayed in June 2025

  • Reviewed: 21 June 2025

    10
    Fantastic stay. Plan to return on my next visit to Mazatlan.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 4 nights

    Excellent location! Staff were exceptional. Friendly, felt safe entire stay. (Myself and 17 year old son) Walkable to many restaurants and shopping.

    Stayed in June 2025

  • Reviewed: 17 March 2025

    10
    I loved it!!! The staff was friendly, property was kept clean at all times. Housekeeping kept my room clean and my roo
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 7 nights
    • Submitted via mobile

    The fact that they gave you a ticket every time we used valet, which was daily. One parking attendant asked Me to go back to my room and get the ticket. I refused.

    Close to the Beach and the balcony setup was cozy and comfortable. The pool area was always clean.

    Stayed in February 2025

  • Reviewed: 2 March 2025

    10
    Confortable
    • Business trip
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Excelente

    Stayed in February 2025

  • Reviewed: 13 February 2025

    9.0
    Good value for money 👍🏼 recommendable
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was good

    Location, staff and comfortable

    Stayed in December 2024

  • Reviewed: 1 February 2025

    8.0
    Location was great and the staff were helpful enough and not over zealous.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 5 nights
    • Submitted via mobile

    Pools were not well maintained

    The location

    Stayed in January 2025

  • Reviewed: 21 January 2025

    9.0
    Not perfect but would do it again
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Some details needed more attention. The ironing board needed to be replaced and some lights in hallway were out. We saw a large roach outside on the last day.

    The room was very comfortable, clean, spacious. Everything looked amazing and the view was worth coming back for.

    Stayed in January 2025

  • Reviewed: 22 December 2024

    10
    Excelente lugar para vacaciones
    • Leisure trip
    • Couple
    • Prestige Room - Adults Only
    • Stayed 3 nights
    • Submitted via mobile

    Excelente hotel para descansar, las instalaciones preciosas y súper cómodas.

    Stayed in December 2024

  • Reviewed: 21 December 2024

    9.0
    Great location and comfortable
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    The first day we arrived the bathroom was not clean totally, but the next days were ok

    Location, staff, food and drinks and facilities

    Stayed in December 2024

  • Reviewed: 8 December 2024

    10
    The hotel was pleasant but there should be a warning that there are snakes on their beach . There was so many spotted s
    • Leisure trip
    • People with friends
    • Prestige Room - Adults Only
    • Stayed 3 nights
    • Submitted via mobile

    Property was good but no warning that there are snakes on the beach right behind hotel

    Staff was friendly and helpful hotel was pleasant

    Stayed in December 2024

  • Reviewed: 3 September 2024

    10
    Really Enjoyable.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights

    Just remind the valet that they should not ask for tips. It was akward.

    Location is perfect. Staff was nice. We really enjoyed our stay here.

    Stayed in September 2024

  • Reviewed: 21 July 2024

    8.0
    No ice for your beverages if you want to have some in your room or not mini fridge. Didn’t have a bathtub as mentioned o
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    No ice for your beverages if you want to have some in your room or not mini fridge. Didn’t have a bathtub as mentioned on the advertisement and the price when up like for $50 usa

    The location

    Stayed in July 2024

  • Reviewed: 25 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 5 nights
    • Submitted via mobile

    Everything

    Stayed in June 2024

  • Reviewed: 8 June 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Good

    Stayed in May 2024

  • Reviewed: 19 February 2024

    9.0
    Was nice, next time we would like to stay on one of the side rooms ours was quite noisy!
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    The balcony chairs are really comfortable. We had two margaritas and they were terrible. Mostly soda water and that’s not really what goes in it to that degree. Also went for breakfast had 1 piece of toast as well as 1 egg. Two orange juice and a coffee between my partner and I! We’re charged a lot of money for that as well the egg was super salty!!

    The rooms being renovated. They are very nice now!

    Stayed in February 2024

  • Reviewed: 8 January 2024

    8.0
    Great location and excellent value for your money.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights

    The internet didn´t work neither of the 3 days I was there and I talked to different staff that only mentioned that they were having trouble with that service and that it was being repaired. Also, in the pool we ordered for drinks and many times they had feathers (bird feathers had a lot of parasites). Also the room was clean but we moved a little bit one sofa from the living room and it had 1 dead cockroach, a cricket and lots of dust.

    The location is great, as the facilities, the room was great with a very nice view and also very big and comfortable. Restaurant breakfast buffet was great and the quality vs price is excellent. I will come back.

    Stayed in January 2024

  • Reviewed: 21 September 2023

    10
    Great food, great staff and great pool time.
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    A little old room, but clean over all.

    Great staff and food.

    Stayed in September 2023

  • Reviewed: 3 September 2023

    8.0
    It’s okay.
    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    It’s old. Insects go inside room. Shower door was not closed and water go out getting flood in the bathroom. Kind of noise.

    Good location, access to the beach, good food.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    The restroom room 114 needs to be repaired, maybe repainted. It needs a little bit of work.

    I liked the location

    Stayed in July 2023

  • Reviewed: 23 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    It has no parking lot, I booked room with two beds but I was assigned a room with only one queen size bed, it was uncomfortable. It bothers me that they did not respect the booking.

    It's OK for a 4 star hotel.

    Stayed in July 2023

Showing 1 – 25

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