Reviews of Fiesta Inn Ecatepec 3 stars
Avenida Primero de Mayo, Sin Numero, Colonia Conjunto Urbano Ecatepec, 55076 Mexico City, Mexico
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Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewN/Aeverting
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThank you
Thank you
Dear Ewa, Thank you very much for taking the time to share your valuable review of our services. This is the daily motivation that drives the team to always seek improvements in the service we aim to offer our guests. And of course, thank you for giving us the opportunity to serve you. I take this opportunity to reaffirm our commitment to continually improve our processes and provide the best service, seeking, of course, to ensure that you feel more than welcome at every stay. We know we still have a lot to do, but we are confident that the combination of commitment and dedication of each team member, combined with adequate training and constant supervision, will result in always exceeding your expectations. Thank you again for your trust and preference, and we look forward to serving you again. Sincerely, Samuel Cruz Palacios Guest Service Manager Fiesta Inn Ecatepec
Dear Ewa, Thank you very much for taking the time to share your valuable review of our services. This is the daily motivation that drives the team to always seek improvements in the service we aim to offer our guests. And of course, thank… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBed was confortable, location.
The bathroom was old, the floor was broken, old.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewI liked that they had a pool and an exercise room.
I didn't like that the room didn't have a refrigerator or a microwave. There was also no ice available. First time I ever stayed in a hotel that had no ice available. Also, I had a lot of problems with the key card, in the elevator, and the room door.
Reviewed: 11 May 2025 · Stayed in March 2025
Verified reviewFood was not good, service at front desk was terrible and slow
Services and food
Dear Fernando, We appreciate your comments and are sorry to see the inconvenience we caused during your stay. Situations like the one you kindly reported force us to reinforce our brand's basic standards of service, attention, and quality with our employees. We are committed to following up and providing you with the best of our service. We hope you will give us the opportunity to serve you again on your next trip to the city. You will notice significant improvements. We remain at your service. Sincerely, Samuel Cruz Palacios Gerente de Servicio al Huésped Fiesta Inn Ecatepec
Dear Fernando, We appreciate your comments and are sorry to see the inconvenience we caused during your stay. Situations like the one you kindly reported force us to reinforce our brand's basic standards of service, attention, and qua… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified revieweverything is fine.
everything is fine. one thing is, oneday at early morning duuring I stayed in the hotel, there is an unpleasant odor from air condition outlet vent.
Dear Mr. Jackyxd, With kind regards, I would like to thank you not only for choosing us as your accommodation option during your last visit to the city, but also for taking the time to provide us with your valuable feedback, as this is the best way to identify potential deviations in the service we aim to offer our guests. I am deeply sorry that your stay was not entirely satisfactory. This is completely understandable. Of course, I offer not only my sincere apology but also my commitment to work closely with my team and offer better service during your next stay. We know we still have a lot to do, but we are confident that the combination of commitment and dedication of each team member, combined with adequate training and constant supervision, will result in always exceeding your expectations. Thank you again for your trust and preference, and we hope you will allow us to serve you again very soon and demonstrate that your comments are the basis for our continued improvement. Sincerely, Samuel Cruz Palacios Guest Service Manager Fiesta Inn Ecatepec
Dear Mr. Jackyxd, With kind regards, I would like to thank you not only for choosing us as your accommodation option during your last visit to the city, but also for taking the time to provide us with your valuable feedback, as this is the… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewConvenience location
Breakfasts buffet
Dear Mr. Garcia, We appreciate your comments and are sorry to see the inconvenience we caused during your stay. Situations like the one you kindly reported force us to reinforce our brand's basic standards of service, attention, and quality with our employees. We are committed to following up and providing you with the best of our service. We hope you will give us the opportunity to serve you again on your next trip to the city. You will notice significant improvements. We remain at your service. Sincerely, Samuel Cruz Palacios Guest Service Manager Fiesta Inn Ecatepec
Dear Mr. Garcia, We appreciate your comments and are sorry to see the inconvenience we caused during your stay. Situations like the one you kindly reported force us to reinforce our brand's basic standards of service, attention, and q… Show more
Reviewed: 23 February 2025 · Stayed in December 2024
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 January 2025 · Stayed in December 2024
Verified reviewVery quiet room And very clean
No breakfast
Dear Genaro, Thank you very much for taking the time to share your valuable review of our services. This is the daily motivation that drives the team to always seek improvements in the service we aim to offer our guests. And of course, thank you for giving us the opportunity to serve you. I take this opportunity to reaffirm our commitment to continually improve our processes and provide the best service, seeking, of course, to ensure that you feel more than welcome at every stay. We know we still have a lot to do, but we are confident that the combination of commitment and dedication of each team member, combined with adequate training and constant supervision, will result in always exceeding your expectations. Thank you again for your trust and preference, and we look forward to serving you again. Sincerely, Samuel Cruz Palacios Guest Service Manager Fiesta Inn Ecatepec
Dear Genaro, Thank you very much for taking the time to share your valuable review of our services. This is the daily motivation that drives the team to always seek improvements in the service we aim to offer our guests. And of course, th… Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewReviewed: 16 December 2024 · Stayed in November 2024
Verified reviewReviewed: 1 December 2024 · Stayed in November 2024
Verified reviewReviewed: 15 November 2024 · Stayed in November 2024
Verified reviewThe room was spacious and clean.
There was only one very slow elevator working. The place was full so that made it very hard to get to and from the room. Our keys repeatedly did not work on the door - that is so frustrating. For this price we expected a lot better.
Dear Ms. Keri, We appreciate your comments and are sorry to see the inconvenience we caused during your stay. Situations like the one you kindly reported force us to reinforce our brand's basic standards of service, attention, and quality with our employees. We are committed to following up and providing you with the best of our service. We hope you will give us the opportunity to serve you again on your next trip to the city. You will notice significant improvements. We remain at your service. Sincerely, Samuel Cruz Palacios Guest Service Manager Fiesta Inn Ecatepec
Dear Ms. Keri, We appreciate your comments and are sorry to see the inconvenience we caused during your stay. Situations like the one you kindly reported force us to reinforce our brand's basic standards of service, attention, and qua… Show more
Reviewed: 26 October 2024 · Stayed in October 2024
Verified reviewLocation near the Airport NUL
WiFi was not good from rooms, and I’m working remotely. I’m traveling a lot. Shower was broken and we couldn’t take a shower. They came only in the morning to fix that. I was asking the stuff for help a few times but they were very cold and we felt unwelcome. Very bad experience - highly not recommended!!
Dear Mr. Alon In anticipation of a cordial greeting, I would like to thank you not only for having chosen us as your lodging option on this last visit to the city, but also for having taken the time to send us your valuable feedback, as this is the best tool to identify possible deviations in the service we want to offer our guests. I am deeply sorry that your stay has not been entirely satisfactory, which is completely understandable, and of course I offer you not only a sincere apology, but also my commitment to work more closely with my team and offer better service on your next stay. We know that we still have a lot to do, but we are sure that the combination of commitment and dedication of each of the team members, coupled with adequate training and constant supervision, will result in always exceeding your expectations. Thank you very much again for your trust and preference and we hope that you will allow us to serve you again very soon and show you that your comments are the basis of our continued improvement.
Dear Mr. Alon In anticipation of a cordial greeting, I would like to thank you not only for having chosen us as your lodging option on this last visit to the city, but also for having taken the time to send us your valuable feedback, as th… Show more
Reviewed: 16 September 2024 · Stayed in September 2024
Verified reviewReviewed: 12 September 2024 · Stayed in September 2024
Verified reviewThey don't have safety boxes
Dear Juan Carlos, We appreciate your comments and are sorry to see the inconvenience we caused during your stay. Situations like the one you kindly reported force us to reinforce our brand's basic standards of service, attention, and quality with our employees. We are committed to following up and providing you with the best of our service. We hope you will give us the opportunity to serve you again on your next trip to the city. You will notice significant improvements. We remain at your service. Sincerely, Samuel Cruz Palacios Guest Service Manager Fiesta Inn Ecatepec
Dear Juan Carlos, We appreciate your comments and are sorry to see the inconvenience we caused during your stay. Situations like the one you kindly reported force us to reinforce our brand's basic standards of service, attention, and … Show more
Reviewed: 6 September 2024 · Stayed in August 2024
Verified reviewThe personal was always nice with me and whatever I need it . The hotel always clean and nit.
Everything was ok, no complains at all
Dear Eduardo, Thank you very much for taking the time to share your valuable review of our services. This is the daily motivation that drives the team to always seek improvements in the service we aim to offer our guests. And of course, thank you for giving us the opportunity to serve you. I take this opportunity to reaffirm our commitment to continually improve our processes and provide the best service, seeking, of course, to ensure that you feel more than welcome at every stay. We know we still have a lot to do, but we are confident that the combination of commitment and dedication of each team member, combined with adequate training and constant supervision, will result in always exceeding your expectations. Thank you again for your trust and preference, and we look forward to serving you again. Sincerely, Samuel Cruz Palacios Guest Service Manager Fiesta Inn Ecatepec
Dear Eduardo, Thank you very much for taking the time to share your valuable review of our services. This is the daily motivation that drives the team to always seek improvements in the service we aim to offer our guests. And of course, th… Show more
Reviewed: 17 August 2024 · Stayed in July 2024
Verified reviewReviewed: 4 August 2024 · Stayed in July 2024
Verified reviewYou have plenty of food options due to its location inside the plaza.
It is a bit noisy, due to its location inside the plaza. I did not feel that the parking slot were extremely safety, tough there is surveillance most of the time.
Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewLocation, cleanliness, and friendly staff
My room didn’t have a private safety box and the pool hours. I rented the hotel because of the pool, the hours 8-8, have been at other hotels with pool times 7am to 10-11pm