Reviews of Four Points by Sheraton Cancun Centro 4 stars
Avenida Tulum, MZ1 -Lote 2 SM 12, 77500 Cancún, Mexico
Loading
Guests also reviewed these properties:
Knysna, South Africa
Clovelly, United Kingdom
Sharm El Sheikh, Egypt
Kizilagac, Turkey
Esquel, Argentina
Salta, Argentina
San Paolo D'Argon, Italy
Lanzhou, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe swimming pool on top was really good. It was quite around the pool and it was a big pool. They also have an ice machine on each floor which can be used to cool the drinks.
The location is a bit away from the center. So you have to take the car all the time.
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 February 2025 · Stayed in February 2025
Verified reviewBreakfast was good. But it was the same every day
Basic toiletries like toothpaste were not there. Had a bad experience with the safe locker. Bathroom sink drain was not functioning properly
Thank you for your comments, they help us get better every day. thank you
Reviewed: 1 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 January 2025 · Stayed in December 2024
Verified reviewReviewed: 20 December 2024 · Stayed in December 2024
Verified reviewReviewed: 16 November 2024 · Stayed in November 2024
Verified reviewIt was very central for work purposes
Location, breakfast
We would like to thank you for choosing us for your visit to Cancun.
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewCONNECTED TO THE HOSPITAL. Best staff we have ever encountered. From the front desk, staff in the restaurant, to the domestic staff!! Out of this world nice and helpful. Beautiful pool on top floor, great view, comfortable beds, good housekeeping.
Nothing!
We would like to thank you for choosing us for your visit to Cancun.
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewReviewed: 23 August 2024 · Stayed in May 2024
Verified reviewBreakfast and rooms super cleaned
Thank you for your comments.
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewReviewed: 28 May 2024 · Stayed in May 2024
Verified reviewReviewed: 5 May 2024 · Stayed in February 2024
Verified reviewThe bed was comfortable
Ugly room and bathroom…can’t believe what I paid to stay in such a bad hotel
Thank you for your feedback, it helps us prepare to provide better service.
Reviewed: 30 April 2024 · Stayed in April 2024
Verified reviewGreat breakfast
Thank you for your comments. We hope to see you soon.
Reviewed: 20 February 2024 · Stayed in February 2024
Verified reviewthe room was comfortable, good size. the toiletries were good and also the AC worked amazing the back outs which usually are a weak point in the rooms were great
Thank you for your comments. We hope to see you soon.
Reviewed: 16 February 2024 · Stayed in February 2024
Verified reviewReviewed: 11 February 2024 · Stayed in February 2024
Verified reviewReviewed: 2 February 2024 · Stayed in January 2024
Verified reviewGood breakfast, excellent staff, cleanliness.
There could be a coffee machine in the breakfast room so guests could make their own coffee. It is uncomfortable to sleep because the blankets are without a cover. The blanket is between the sheets.