Reviews of Four Points by Sheraton Veracruz 4 stars

Elegant

The outdoor jacuzzi wasn’t hot enough.

Everything Breakfast it’s awesome !

Everything

Location is good for boca

People smoke. The room smelled like smoke continuously. When asked about my membership, they said it didn’t exist with the email I gave them which only shows me that they didn’t even tried.

Location was generally fine (i.e. ‚central‘). Room size was ok.

Dirty bed sheets, noise from surrounding clubs and bars, room decor run down, air conditioning smelly (dirty??), Hotel entrance in poor state (blocked Doors), run down lobby furniture (a mixed mass), likely only minimum maintenance done. Wouldn‘t give it more than 2 stars.

Location

There are so many open bars close to the hotel with noise until 3 am and is totally stressful to try to rest

Absolutely nothing

To improve your review, you could consider the following edits:⸻This hotel advertisement is nothing short of clickbait. Despite being aware that Holy Week is a busy season for hotels in tourist destinations, I was more than willing to pay the asking price under the assumption that I would receive value for my money. However, my experience was far from satisfactory.Let's start with the front desk attendant, Jaqueline. Her demeanor and attitude were appalling. She treated guests as if she were doing them a favor, which was utterly unacceptable. On the morning of my check-out, I requested towels for a shower, only to be consistently dismissed by Jaqueline. I waited a staggering 40 minutes for the towels to arrive, while feeling like a nuisance for a basic request.Additionally, the housekeeping staff displayed a similar lack of professionalism and courtesy. It's baffling that employees fail to understand that guests are paying customers deserving of respect and proper service.Moving on to the rooms themselves, the reality fell far short of expectations. For the exorbitant price paid, one would anticipate accommodations akin to those of the Hotel Intercontinental. Instead, I was greeted with disappointment. Rooms 701 and 702 were not only inadequately cleaned, with hairs littering the floor, but also showed signs of neglect, including poorly executed paintwork and precarious toilet paper holders.Moreover, the technological amenities were severely outdated. The television resolution resembled that of a bygone era, and the Wi-Fi connection was practically non-existent, despite numerous attempts to connect.Overall, my stay was marred by incompetence and neglect. I strongly advise against patronizing this establishment. It's evident that the management fails to prioritize customer satisfaction and basic standards of hospitality.

Nothing everything is overrated and the noise in the bedroom was insufferable

everything is overrated and the noise in the bedroom was insufferable

N/A

N/A

The bed, it was so comfortable Good size room

The hall in the 6th floor have had some kind a bad odor, but other than that my stay was ok.

LOCATION

No SHAMPOO IN THE ROOM. RESTUARANT FOOD POOR.