Reviews of Frequency

The facilities

Staff is not helpful

Amazing dome construction. Cool shower and washroom. Very nice waiting area with hammock and seats. Very nice and cool host. Help us with direction and always good disposition!

Not much hangers or tables to organized personal belongings

The Doms/room are pretty cool.

At the begging we had shower pressure issues but the host resolved straight away.

Great quiet location, fantastic value for money, This is an absolute no frills experience but absolutely great

Very low water pressure, I would recommend using the beach showers where possible

We had an incredible stay first for 3 nights then we booked an extra night as we loved it so much. We will definitely be going back! We loved how chilled out and quiet it was and how you could only hear the birds in the morning. The bed was super comfy and we loved the shower as we had hot water all day and night and with the glass roof of the shower you could see all the trees above - magical! It reminded me of holidays to Thailand. There are hammocks to chill outside and also great WiFi - they have Starlink so I actually took some Zoom calls on my last morning for work. The location was in our favourite part of the island - the beach a 5 minute walk away was the best part of the beach on the island - it’s chill and there are lovely palm trees and shade without needing to go to a beach club. We went swimming a few mornings before breakfast and it was amazing. The only thing is it turned out to be about a 10-15 minute walk to our favourite restaurants, but who cares when you’re in paradise?!

Nothing

We loved The concept, tranquility, location and friendly staff at frequency. Also, loved the soaps that they provided.

Was the inconsistent water supply in the shower. Still wouldn’t keep me from coming back.

The fact that you could walk to the main area in a matter of minutes.

Please don’t ruin your trip by choosing this property. I am sitting here in Cancun writing this review when I should have been in Holbox. My partner and I did not get a wink of sleep last night because we were scared that a scorpion or a lizard or another insect was going to be on top of us as we slept. The pictures that you see are a utopian vision of what you get. Soon as you arrive, you are not greeted by anyone. We did not see the receptionist the entire time. The sole cleaning lady showed us our room. The tv did not work. There was nothing inside the room. It would still have been fine if the structure itself was taken care of. There was extensive water damage and damage to the structure itself which made me scared of the insects. The worst part was that we were whatsapped as soon as we arrived that the water pressure is low. When they say low, its almost non existent. We had trouble using the toilet, bathing, brushing, everything. When we asked for the TV, we were simply ghosted. I have never felt so abandoned by a property. It made me feel that I was on my own and there would be no help if needed. Simply a nightmare experience which will forever taint my experience of Holbox. My husband and I had to forgo our early morning kayak tour and lose the money and the experience because we were simply too tired from being awake. We had paid for another night but having read scores of similar reviews, i realise that we will never get that money back either.

It's nice in picture, however many things are not working or need attention, like showers not having water pressure.

This property has major issues with water pressure, so it was impossible for us to shower with the little amount of water that was coming out. They gaslit us telling us that it's a problem of the whole island, when in fact other hotels did have perfect water pressure (we had contacts with friends in other properties who could confirm they had no issues, and found ourselves an accommodation with no water issues). They never managed to fix this despite telling us they were working on it, so we had to leave the property after one night to find another accommodation with running water, decision which they seemed to understand. The host Juan Pablo told us that we would have received a refund, however after more than one month of calls to booking.com customer service, email reminders, and us directly messaging Juan Pablo on WhatsApp and being ghosted, we still have not received our refund and are stuck in a ridiculous loop of reminders where the host is not answering to booking.com emails.

Not far away from the beach and nice to go to punta Miskito from this hotel

Had to change room twice. As first was so low that we couldn’t stand straight and airco was screaming while working, in second there was no hot water, and only third room was like on the pictures. Quite far away from center.

Cool looking rooms with helpful staff

A built of a walk out of town but nice and quiet

Thanks very much panchi house cleaning she is very nice ... Muchas gracias panchi por tu ayuda eres muy especial ...

Place very nice

Location is good, the inside of the dome is pretty but the bathroom is very old and not working properly. I would stay more than 1 night.

In my room toilet, faucet and shower weren’t really working properly. The water pressure was so low that sometimes was hard to shower. Not ideal after a beach day. The staff is not always there, a few times I needed something (new towels or other) and couldn’t find anyone there. Disappointing experience. On top of it, I think I have been overcharged as I saw a very different place (half of what I paid) on other platforms for the same dates.

Peaceful, tranquil, in the midst of nature

No storage inside my dome, not cleaned everyday, water pressure, thin walls- may not prevent the noise

Very nice cozy domes. Close to city centre and exactly as they are described. Staff is very friendly. Yeipidi helped me out getting a new suitcase when mine broke (which is hard on this island) I extended my stay and if it wasn’t fully booked I would’ve stayed longer!

The rooms and the shared areas were very beautiful with all the hammocks. It was near the "city center" without being too close to the noisy places. Very chill vibe. Everything was very clean and comfy as well.

These are like little cabins, very cozy, ideal if it's only you and your partner. Holbox is not very big, so this is walking distance from the ferry.

There are a ton of mosquitos in the island. I definitely recommend bringing your insect repellent from the city.

Perfect communication, honest, easy going staff. AC worked great, outdoor shower comfortable. Minfridge was helpful for groceries and cold beer.

That I couldn’t stay forever. And the clothesline is in a high place for short people :)