Reviews of Galería Plaza Veracruz 4 stars
Blvd. Adolfo Ruiz Cortinez 3495, 94294 Veracruz, Mexico
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Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewLocation.
Bed too soft for my likings. Sink was dripping had to be repaired twice
Dear Mr. Valdez: Thank you for your feedback! We're glad to hear that you appreciated our location. We’re sorry to learn that the bed and sink issues affected your stay. Your comments are very important to us, and we’ll make sure to follow up with our maintenance team to prevent similar situations in the future. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Best regards Lenin Iniguez General manager
Dear Mr. Valdez: Thank you for your feedback! We're glad to hear that you appreciated our location. We’re sorry to learn that the bed and sink issues affected your stay. Your comments are very important to us, and we’ll make sure to fo… Show more
Reviewed: 8 August 2025 · Stayed in May 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewIt’s inside a mall, Delicious breakfast and free welcome Drinks At bar
Dear Katherine: Thank you for sharing your evaluation of the hotel's service and facilities. We are pleased to know that we met your expectations. For our entire team, your satisfaction is the greatest reward and a constant source of motivation to continue providing memorable experiences. We look forward to your return, so we can offer you an even more gratifying stay. Best regards Lenin Iñiguez General manager
Dear Katherine: Thank you for sharing your evaluation of the hotel's service and facilities. We are pleased to know that we met your expectations. For our entire team, your satisfaction is the greatest reward and a constant source of m… Show more
Reviewed: 9 July 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewIt was very clean and had all the amenities.
The food wasn't good. We ordered the nachos and they were bad. The drinks were too sweet.
Dear Martha: We're glad to hear you enjoyed the cleanliness and comfort of our hotel. We sincerely regret that your dining experience did not meet your expectations, particularly regarding the nachos and beverages. Your feedback has been shared with our culinary team to review and adjust the flavors. We hope to have the opportunity to provide you with an improved experience in the future. Lenin Iñiguez General Manager
Dear Martha: We're glad to hear you enjoyed the cleanliness and comfort of our hotel. We sincerely regret that your dining experience did not meet your expectations, particularly regarding the nachos and beverages. Your feedback has be… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewWonderful staff,great service and great location room and bed wonderful, nice AC
Dear Marysol Thank you for your excellent review. We are proud to know that you enjoyed the attention of our staff, the comfort of your room, and our privileged location. Your satisfaction is our greatest reward. We look forward to welcoming you again soon. Lenin Iñiguez, General Manager
Dear Marysol Thank you for your excellent review. We are proud to know that you enjoyed the attention of our staff, the comfort of your room, and our privileged location. Your satisfaction is our greatest reward. We look forward to welcomi… Show more
Reviewed: 15 May 2025 · Stayed in April 2025
Verified reviewEsa very good me and my family enjoy thank you
I like everything
Dear Blanca Thank you very much for your comment. We are glad to know that you and your family enjoyed your stay with us. We strive to make every visit special. It will be a pleasure to welcome you again. Lenin Iñiguez. General Manager.
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewThe location is superb, the room was awesome with lots of space, clean, great products and the service was great.
Due to their renovation works sometimes you could hear a bit of noise (which is totally normal).
Dear Valeria, Thank you very much for your wonderful comment. We are delighted to know that you enjoyed the comfort, excellent location, and impeccable service during your stay. We are honored that you highlighted details such as the spacious room, cleanliness, and quality products, as we work diligently to offer memorable experiences. We understand that maintenance work may generate some occasional noise, and we appreciate your understanding while we improve our facilities to provide even greater comfort. We look forward to even better surprises! We look forward to welcoming you again so you can enjoy our new features and continue experiencing unique moments with us. Lenin Iñiguez, General Manager.
Dear Valeria, Thank you very much for your wonderful comment. We are delighted to know that you enjoyed the comfort, excellent location, and impeccable service during your stay. We are honored that you highlighted details such as the spac… Show more
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewNice buffet and nice beach club near the hotel
Swimming pool in repairs. I booked this hotel just for that… imagine then
Dear Arturo: We appreciate your feedback, we are glad to hear that you liked the beach club and the breakfast buffet. We are sorry that the pool has been under repair to improve and that on your next visit you fully enjoy it We hope you will visit us again Best regards Lenin Iñiguez General manager
Dear Arturo: We appreciate your feedback, we are glad to hear that you liked the beach club and the breakfast buffet. We are sorry that the pool has been under repair to improve and that on your next visit you fully enjoy it We hope you wi… Show more
Reviewed: 5 March 2025 · Stayed in February 2025
Verified reviewNice swimming pool area
Room felt a little tight
Dear Arturo: Dear Arturo Thank you for sharing your experience with us. We are happy to meet that you enjoyed your stay in the heart of Boca del Rio, Veracruz, and that the pool area was to your liking. We strive to provide a relaxing and friendly environment for our guests to enjoy to the fullest. We are sorry that you found the room a little cramped. We understand how important it is to have a comfortable and spacious space, and we take your feedback very seriously. Thank you for choosing us and for helping us improve. Lenin Iñiguez General Manager
Dear Arturo: Dear Arturo Thank you for sharing your experience with us. We are happy to meet that you enjoyed your stay in the heart of Boca del Rio, Veracruz, and that the pool area was to your liking. We strive to provide a relaxing and… Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThe room A/C is extremely loud, "airplane ready to takeoff" noisy! Switch A/C off and a loud high-pitch annoying sound comes from the bathroom. Room #5016.
Miss Irina: We welcome your feedback about your stay. We are sorry that this inconvenience has arisen. We apologize in advance for the inconvenience this caused you. We are working on this detail to improve and prevent something similar from happening again. Best regards Jesus Raviela General manager
Miss Irina: We welcome your feedback about your stay. We are sorry that this inconvenience has arisen. We apologize in advance for the inconvenience this caused you. We are working on this detail to improve and prevent something similar fr… Show more
Reviewed: 14 February 2025 · Stayed in December 2024
Verified reviewThe breakfast was amazing!! Loved everything about it. Great food. Great service. Located in mall and across the street from another mall. Walking distance to Mambo Beach.
Dear Juanita: We appreciate your comments about the service and delicious food. We are very glad because your stay was pleasure and lived unique experiences. We look forward to your next visit Best regards Jesus Raviela General manager
Reviewed: 10 February 2025 · Stayed in December 2024
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewLocation,
The air condition noise
Dear Gabriela, thank you for sharing your comments with us. We are glad to know that overall your stay was satisfactory and that you liked our location. We are sorry for the inconvenience caused by the noise of the air conditioning. We are continually working on maintaining our facilities to ensure a more pleasant experience for our guests. We hope to welcome you again and provide you with an even more comfortable stay in the future. Jesús Raviela. General manager.
Dear Gabriela, thank you for sharing your comments with us. We are glad to know that overall your stay was satisfactory and that you liked our location. We are sorry for the inconvenience caused by the noise of the air conditioning. We are … Show more
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewCleanness was great!
They play load music every day at 9 am, will never go back!
Dear Julio Thank you for giving us the opportunity to know your opinion about your stay. We appreciate the comment you give us about the cleanliness, which was great during your stay. The feedback you share with us is very important, as it allows us to take the corresponding actions to improve as appropriate. Greetings Jesús Raviela General Manager
Dear Julio Thank you for giving us the opportunity to know your opinion about your stay. We appreciate the comment you give us about the cleanliness, which was great during your stay. The feedback you share with us is very important, as it… Show more
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewThe breakfast
Thanks for your comment. We are glad to know that you enjoyed our breakfast. It is a pleasure to know that we met your expectations in this regard. We hope to welcome you again soon! Jesús Raviela. General Manager.
Reviewed: 21 December 2024 · Stayed in October 2024
Verified reviewReviewed: 11 December 2024 · Stayed in December 2024
Verified reviewReviewed: 11 December 2024 · Stayed in December 2024
Verified reviewReviewed: 6 December 2024 · Stayed in November 2024
Verified reviewGreat
Dear Yesika, Thank you very much for your comment! We are glad to know that you had an excellent experience. We hope to welcome you again soon. Jesús Raviela. General Manager.
Reviewed: 28 November 2024 · Stayed in October 2024
Verified reviewbeach and room
Dear Ulises, thanks for your comment. We are glad to know that you enjoyed the beach and the room during your stay. We hope to welcome you again for another memorable experience. Jesús Raviela. General manager.
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewThe room was a good size with a comfortable arm chair and a desk. The bed was comfortable.
Dear Pamela, Thank you for your comment. We are glad to know that you enjoyed the size of the room, as well as the comfort of the bed, the chair and the desk. Your comfort is our priority, and we hope to welcome you again for another pleasant stay. Jesús Raviela. General manager.
Dear Pamela, Thank you for your comment. We are glad to know that you enjoyed the size of the room, as well as the comfort of the bed, the chair and the desk. Your comfort is our priority, and we hope to welcome you again for another pleas… Show more