A special thank you goes to Irving, who went above and beyond to ensure our experience was positive. He helped us multiple times with extra care and attention, making us feel truly valued as guests. His professionalism and kindness were greatly appreciated, and he really made a positive impact on our stay.

Stayed in March 2025

That bar is only open on weekends 😬

Perfect views!

Stayed in September 2024

The food was good but pricy, the poolside bar offered met nachos at 20 USD for a less than special plate of cheese, chips and some meat. The breakfast buffet at 27 USD per person seems pricy for regular menu. I found it unappealing. Finally, the one item I asked for dinner, a Carbonara pasta, deviated from the standard Carbonara by including mushrooms, an ingredient that I dislike. What I really was bother the most by far is that both the days at the pool and the dinner, they included items that I did not asked for or at prices that are not stated in the menu (Mexican merchants cannot offer a price and then switch it randomly, it is illegal), so I had to be super aware of the checks to avoid feeling being robbed.

hotel Rincon de Santiago is a nice getaway, by only driving 30 minutes, we get to disconnect from the city and its rush. The food here was good in terms of flavor. The staff was helpful and maintance responds promptly when needed. The view from the lake-side rooms are spectacular and specially the shower is amazing.

Stayed in April 2024

The road leading up to the property is narrow and windy. It takes about 7-10 minutes just to get back to the main road.

The views were amazing. Surrounded my mountains with the lake in between. The staff was super friendly and accommodating. The restaurant was very good for the price.

Stayed in October 2023

Rooms are a bit small and need more hooks to be able to hang towels. While the pool was great, a bit more maintenance was needed as it had a lot of bugs and leaves in it.

Overall, it was a great escape from the hustle and bustle of the big city of Monterrey, N.L. The scenery of the mountains relaxes you and the staff is extremely attentive.

Stayed in July 2023

Love it

Love it

Stayed in April 2023

no complimentary morning coffee no food (snacks ) on hotel campus got to walk all across the property to restaurant . No food by pool

location

Stayed in April 2023

the rooms dont really have privacy with the bathroom. bed is a bit small for two adults,

beautiful view, nice pool, friendly staff, hotel is gorgeous

Stayed in March 2023

The views, buffet.

Stayed in March 2023

The only things that I would change would be to have firmer pillows as the ones in the room were quite soft and to have the lunch menu in the restaurant available from midday which is an hour earlier than it currently is.

Perfect hotel. Very helpful and friendly staff. Incredible views. The restaurant had amazing food with lots of choice. The room was excellent and well maintained. One of the best places that I've stayed. Really nice place to go to relax away from the city and enjoy nature.

Stayed in January 2023

Rooms very tight. Cleanliness can use some work.

Views

Stayed in June 2025

The bathroom was dirty in our room and it smelled. Also, the food was too expensive for what it was and they didn't have all items in the menu available

I liked the view, the concept and hospitality of the staff

Stayed in May 2025

Good location, bad experience, a lot of noise, not good for sleeping

Stayed in April 2025

The property is lacking some maintenance in some areas. The restaurant is really mediocre, the food was disappointing on the three instances we ate there. Breakfast was even more disappointing: I think I had the worst huevos rancheros I have had in Mexico. Although the hotel is somewhat secluded, there’s a lot of noice from the boats and even form the highway. It was a busy weekend but, nevertheless, service was slow and the pools were not the cleanest.

Gorgeous views and beautiful hotel. The villa rooms are nice and have balconies with views of La Boca Water reservoir and the surrounding. The hotel is secluded and surrounded by nature. The SPA Los Arruyos, which is part of the hotel was definitely a highlight of our stay.

Stayed in June 2024

Cleanliness, the hotel looks abandoned by the pool.. the rooms are not so clean.. not a good ratio price/quality wise.

Stayed in September 2023

It’s hard to find the entrance to the hotel is ugly , the room was super hot when I got there it took about 2 hours to even cool down, no hot water in the morning to take a shower and it’s looks like it’s still under construction

Location is good

Stayed in July 2023

Service was extremely slow and inattentive. When we asked the reception to help us find taxi into town, they refused to help. Hotel workers actively hide from guests so they do not have to do anything. When we left for the afternoon, we expected housekeeping to clean the room. We came back and the housekeeper told us she did not clean the room because "no one answered the door when she knocked." The pool is dirty.

A pretty property that is wasted.

Stayed in February 2023

everything is super nice place

Stayed in July 2023

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in November 2024