just a small detail the air conditioning turns on automatically with a loud noise.

I really liked the accommodation, the hotel staff was very attentive, polite, and the service was spectacular. The poolside service exceeded my expectations and the price was super affordable. I will definitely be back.

Stayed in August 2025

We recently stayed at this hotel and found it to be a decent choice, though it shows some signs of aging. The property is making a clear effort to keep up with modern standards, which is commendable. The staff is notably friendly, with a special mention to the lovely lady at the beach who also cares for the turtles and their eggs—a truly heartwarming dedication. The world needs more people like her. However, the hotel’s sound insulation is a significant drawback. Noise from neighboring room was clearly audible, and this became particularly bothersome with loud and inconsiderate neighbor. We had to call the front desk every night—once around 11 PM and even at 4 AM—to address the disturbances. While the staff managed to quiet things down after about an hour, the process was frustrating. Daytime noise, like loud shouting, was less of an issue, especially since our children were often at the pool:) Unfortunately, despite our complaints and requests for a room change, the reception was unable to relocate us, which was disappointing. Overall, the hotel has its charms and a caring staff, but improvements in soundproofing and responsiveness to guest concerns would greatly enhance the experience.

Stayed in August 2025

Food/Dining experience was subpar. Unable to get seating/reservation at any of the specialty restuarants. Bottom shelf liquor. The seaweeds was never cleared/removed from the beach while I was there.

The fact it was all inclusive. Overall, good service personnel. Great room/housekeep staff.

Stayed in July 2025

I could have eaten more, but after 4 nights the food at the main eatery got repetitive. I did my best to consume as much as was comfortable.

My first AI experience. I assume that for the price, it was a good value, especially for a family get together with youngsters.

Stayed in July 2025

If guest were not a member of the hotel you were not allowed to even purchase premium alcoholic beverages and non members were limited with the food menu. I was not aware of the membership when I booked the reservation.

The property is situated in a very nice location. The staff were always friendly and helpful. The rooms and facilities were very clean. I will definitely visit again.

Stayed in June 2025

Wish they had big water bottles.

Very friendly staff and great facility.

Stayed in June 2025

Pool and beach access

Upon checking in the front desk wasent really helping me much

Stayed in May 2025

Reception staff were not overly helpful, I was not told to return my wristband at checkout but was made retrieve it at 3am before an early flight. Airport transfer options given by the hotel are unexplainably expensive - take an uber instead

Gorgeous location, nice pool, big comfortable room :) top tip - the sun sets on the lagoon side!

Stayed in May 2025

The check in process is horrendous. Takes a long time and they don’t have their act together. Front desk staff not nice.

Stayed in April 2025

Clean, beautiful, nice, friendly, helpful staff. Variety of activities going on at the hotel. Although even though we were given a sheet listing things that were going on, we didn't really understand it. Wish staff would of directed us towards the area's as we walked through. Example: We were at the bar, walked out to have a cigarette (yes, there's places to smoke out front and by the upper deck of the pool area) we came back in about 9pm and the place had emptied out. No one said there was a show going on. So we didn't realize that for the first couple days that there's a show at 9pm. Drinks were good. Food in the buffet was ok. The breakfasts were wonderful. The beach and pool area were wonderful. We were always able to find spots to sit and lounge chairs. Bring your suntan lotion!! You can take the bus for $1 US that brings you downtown (about 15-20 minute ride). Super easy, there's a bus stop right by the hotel. Super steep entry into the hotel so you get a work out walking up. We did see they have a button to press if you need a golf cart to bring you up. 😉 Room was nice, beds comfortable. They refilled the mini fridge (beer, pop and water). Hard to get into the restaurants that you make the reservations for but we did get a reservation at Marco Polo and it was delicious! We commend the staff for their excellent service, smiles and hellos.

Stayed in April 2025

The food gets really old after about 3 days in the all-inclusive buffet and restaurant.

The pools were beautiful. The staff was friendly. It was clean

Stayed in April 2025

Likes: the property, location, the staff, the shows, the food. Dislikes: 1) it takes forever to check in. There are multiple forms that need to be filled out to complete the check in process. 2) to make a reservation at one of the restaurants (I.e., ZAI, Marco Polo) you need to download an app, and once the app is ready on your phone, you need to enter your passport number. On the positive side, you can walk to the restaurant when it opens and put your name on the waiting list. 3) Once checked in, the front desk person refers you to the concierges for any information about the hotel. Once you go to ask the concierges about where in the hotel a facility is or what time it opens, or how to access it, your question is dismissed and instead, they try to sell you tour packages.

Stayed in March 2025

We had problems with our original reservation.

The solaris cafe buffet was very good with a lot of options. We had an ocean front view which was amazing. We really enjoyed the magician show. The beach was fantastic.

Stayed in February 2025

Very noisy-not relaxing at all. Pool activity microphone way too loud, hallway noise very loud, and worst is the construction of new hotel beside!! Meant everything else needed to be louder and totally destroys what I imagine was a beautiful view! Location - not an enjoyable/ walkable area; so much construction in the whole area of this part of the hotel zone was very disappointing. I couldn't participate in any of the night shows at the hotel (they looked cool!) because of the constant flow of fake smoke they used with every show - so there was a constant haze and incense odor every night ...one night it consumed the whole reception and bar area.

Staff are great!!! Food /restaurant options great - mostly really good too Loved having the different pool options - you have to go down early to get your preferred location ... people save with towels then go do things all day Lots of things to do for families/groups to party. City buses cheap but take the time to learn which to take for what because they are busy and getting caught on a full bus without air conditioning can be a rough trip. Room itself was great in size & comfort

Stayed in February 2025

Lack of shade, quality of drinks

Friendly staff, good food, accommodations

Stayed in November 2024

More staff on reception desk.

Excellent overall hotel. Food varied and good standard. Designed for comfort as everything close by to sun lounger. For example bars, food options, bars and beach. Excellent courtesy rooms so not required to pay extra for later check out.

Stayed in September 2024

Everything was great. Laundry service was a bit expensive. No self service laundry which was a bummer.

We stayed a week at GR Solaris. When we arrived it was raining but that didn't keep us from having a great time. The hotel is beautiful and the staff were ALL so wonderful. We felt so welcomed and they did their best so we could have a great time despite the weather.

Stayed in June 2024

Buffet could have better dinner options Asian restaurant could be better Elevators losing power

Pool was very nice, food at the pool was great and the steak restaurant was great as well

Stayed in June 2024

having to make reservations fr other restaurants and for buffet more variety of salad choices and dressings

activities

Stayed in May 2024

Food could have been better but given all-inclusive 308 rooms worth of people, was OK.

Stayed in April 2024

The property was ok but it was hard to find a place to sit by the pool and the app for booking the dinner reservations did not work as intended.

Friendly staff, great shows and delicious food.

Stayed in April 2024

Toilet leaked and reservation system was difficult to access

Proximity to the beach and airport

Stayed in March 2024

At check in , we have been offered to moved to Royal Solaris without additional fees , we agreed , jump in a shuttle , transfer there to be told the hotel is full, come back to GR and had to wait in line again for 30 minutes , all process took 2 hours. I recommend to refuse any transfer. Would be nice to have an adult section to sit at the Buffet,

Ocean view room was very clean and comfortable. Never had to wait anywhere neither for food or drinks , Main reason we would go back is staff , they made us feel home . plenty of available chairs both at the beach and pools. We highly recommend the GR Solaris.

Stayed in March 2024

Southern strip of the peninsula, longer to get into downtown, very thin walls, you hear everything and everybody heard you, consistently being woke up by people just talking in the halls

Clean, nice property, lots of amenities, very good value for your money

Stayed in March 2024