Reviews of GR Solaris Cancun - All Inclusive 4 stars
Blvd. Kukulcan km. 19.5 Lote. 59-2. 2a etapa. sección A., Zona Hotelera, 77500 Cancún, Mexico
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI experienced the best buffet food and shows at the GR property. I felt the best pool and Jacuzzi experience was at Caribe. Royal Solaris placed third in my list when it came to food and pools. I had a frustrating experience with Jacuzzi since they abruptly closed it for "improvements" without a timeline. Our reservation also requested our two rooms on same floor but they failed to respect that upon our arrival. The front desk customer service provided by Samuel and Nina was terribly disappointing. Ocean front chairs and umbrellas are available but the properties don't clean the seaweed or offer any food/drink service, thus that area feels neglected. Due to the lack of receptive customer service, ocean side service, and transparent availability of amenities, we can't recommend these resorts and don't plan on returning in the future.
I had a few frustrating experiences. Construction directly across the pool on the other property was unappealing and loud. Jacuzzi was abruptly closed for "improvements" without a timeline. Our reservation also requested our two rooms on same floor but they failed to respect that upon our arrival. The front desk customer service provided by Samuel and Nina was terribly disappointing. Ocean front chairs and umbrellas are available but the properties don't clean the seaweed or offer any food/drink service, thus that area feels neglected. Due to the lack of receptive customer service, ocean side service, and transparent availability of amenities, we can't recommend these resorts and don't plan on returning in the future.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI really liked the accommodation, the hotel staff was very attentive, polite, and the service was spectacular. The poolside service exceeded my expectations and the price was super affordable. I will definitely be back.
just a small detail the air conditioning turns on automatically with a loud noise.
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the accommodation and that our team’s attentiveness and service made your stay memorable. It’s great to know that the poolside service exceeded your expectations and that you found our pricing to be affordable — that’s exactly what we strive for. We also appreciate your feedback regarding the air conditioning. We apologize for the inconvenience and will make sure our maintenance team looks into it to ensure a more comfortable experience for all our guests. We truly look forward to welcoming you back soon! Warm regards, HOTELES SOLARIS MÉXICO
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the accommodation and that our team’s attentiveness and service made your stay memorable. It’s great to know that the poolside service exceeded your expec… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewWe had absolutely wonderful stay at this hotel! From the moment we arrived, the staff went above and beyond to make me feel welcome. Check in was fast, easy and friendly, every interaction with the team was warm and professional. The room was spacious, and very comfortable, with all the amenities I needed. Housekeeping did a fantastic job. The bed was extremely comfortable, and I slept so well during my stay. The hotel facilities were excellent the pool area, pizza, entertainment guys were great at the games. The breakfast and dinner buffet were delicious with plenty of options. Overall, my experience exceeded expectations. I would definitely recommend this hotel to anyone visiting the area and will happily return on my next trip. Thank you Solaris Cancun =) Elisa, Regina and Blanca
When we did not have water for a little while
Hello! Thank you so much for taking the time to share such a lovely and detailed review of your stay with us at Solaris Cancun! We're thrilled to hear that you had a wonderful time and that our team helped make your stay memorable—from the warm and efficient check-in to the comfortable room, delicious buffet, fun entertainment, and attentive housekeeping. We’re especially glad you were able to rest well and enjoy our facilities, including the pool and pizza! We also appreciate your understanding regarding the temporary water issue during your stay. While we always strive for everything to run perfectly, we're grateful for your patience, and we’re happy that it didn’t take away from your overall experience. Thank you again for recommending us—we can't wait to welcome you back on your next trip to Cancun! Warm regards, HOTELES SOLARIS MÉXICO
Hello! Thank you so much for taking the time to share such a lovely and detailed review of your stay with us at Solaris Cancun! We're thrilled to hear that you had a wonderful time and that our team helped make your stay memorable—from … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewWe recently stayed at this hotel and found it to be a decent choice, though it shows some signs of aging. The property is making a clear effort to keep up with modern standards, which is commendable. The staff is notably friendly, with a special mention to the lovely lady at the beach who also cares for the turtles and their eggs—a truly heartwarming dedication. The world needs more people like her. However, the hotel’s sound insulation is a significant drawback. Noise from neighboring room was clearly audible, and this became particularly bothersome with loud and inconsiderate neighbor. We had to call the front desk every night—once around 11 PM and even at 4 AM—to address the disturbances. While the staff managed to quiet things down after about an hour, the process was frustrating. Daytime noise, like loud shouting, was less of an issue, especially since our children were often at the pool:) Unfortunately, despite our complaints and requests for a room change, the reception was unable to relocate us, which was disappointing. Overall, the hotel has its charms and a caring staff, but improvements in soundproofing and responsiveness to guest concerns would greatly enhance the experience.
Hello, Thank you for your detailed feedback. We’re glad you enjoyed the service and especially appreciated our colleague at the beach—your kind words will mean a lot to her. We truly regret the noise disturbances you experienced and the inconvenience of not being able to relocate your room. Please accept our sincere apologies. Your comments help us improve, and we’re working to enhance both sound insulation and responsiveness to guest concerns. We hope to have the chance to welcome you again under better circumstances. Warm regards, HOTELES SOLARIS MÉXICO
Hello, Thank you for your detailed feedback. We’re glad you enjoyed the service and especially appreciated our colleague at the beach—your kind words will mean a lot to her. We truly regret the noise disturbances you experienced and the i… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe fact it was all inclusive. Overall, good service personnel. Great room/housekeep staff.
Food/Dining experience was subpar. Unable to get seating/reservation at any of the specialty restuarants. Bottom shelf liquor. The seaweeds was never cleared/removed from the beach while I was there.
Hello! Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated the all-inclusive experience and received good service from our team, especially our housekeeping staff. We’re sorry to learn that your dining experience did not meet your expectations and that you faced challenges with restaurant reservations and beach maintenance. Your comments regarding the quality of liquor and seaweed removal have been noted and will be shared with the appropriate departments for review and improvement. We value your input, as it helps us to continually enhance the guest experience. We hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations. Warm regards, HOTELES SOLARIS MÉXICO
Hello! Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated the all-inclusive experience and received good service from our team, especially our housekeeping staff. We’re sorry to learn that … Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewBar staff and house keeping
Food was terrible will never recommend or go back, restaurant were closed even tho you could book them on app Buffet no food Same food everyday And sad but true most food was cold The price doesn't match what was offered
Hello, Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with our bar staff and housekeeping team — we'll be sure to pass along your kind words. We’re truly sorry to hear that the dining experience did not meet your expectations. Your comments about the food quality, temperature, and restaurant availability have been shared with our management team, as we are always working to improve our services. We appreciate your honesty and the opportunity to learn from your experience. Best regards, GR SOLARIS CANCUN
Hello, Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with our bar staff and housekeeping team — we'll be sure to pass along your kind words. We’re truly sorry to hear that t… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewMy first AI experience. I assume that for the price, it was a good value, especially for a family get together with youngsters.
I could have eaten more, but after 4 nights the food at the main eatery got repetitive. I did my best to consume as much as was comfortable.
Thank you very much for taking the time to share your experience with us. We are glad to know that your stay was a good choice for your family reunion and that you enjoyed the atmosphere, especially the little ones. We have noted your observation about the variety in the main restaurant. Your feedback is very valuable to us and helps us continue to improve. We will share your suggestion with our food and beverage team to evaluate options that will further enrich our guests' dining experience, especially during longer stays. We hope to have the pleasure of welcoming you back in the future and offer you an even more enjoyable experience. Best Regards, HOTELES SOLARIS MÉXICO
Thank you very much for taking the time to share your experience with us. We are glad to know that your stay was a good choice for your family reunion and that you enjoyed the atmosphere, especially the little ones. We have noted your obse… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe property is situated in a very nice location. The staff were always friendly and helpful. The rooms and facilities were very clean. I will definitely visit again.
If guest were not a member of the hotel you were not allowed to even purchase premium alcoholic beverages and non members were limited with the food menu. I was not aware of the membership when I booked the reservation.
We appreciate you sharing the positive aspects and areas for improvement you observed during your stay with us. Please allow us to assure you that our goal is to make your vacation a unique and unforgettable experience, being attentive to your needs. We hope you will choose us again in the future and enjoy the Solaris service. Best regards!
We appreciate you sharing the positive aspects and areas for improvement you observed during your stay with us. Please allow us to assure you that our goal is to make your vacation a unique and unforgettable experience, being attentive to y… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewVery friendly staff and great facility.
Wish they had big water bottles.
We appreciate you sharing the positive aspects and areas for improvement you observed during your stay with us. Please allow us to assure you that our goal is to make your vacation a unique and unforgettable experience, being attentive to your needs. We hope you will choose us again in the future and enjoy the Solaris service. Best regards!
We appreciate you sharing the positive aspects and areas for improvement you observed during your stay with us. Please allow us to assure you that our goal is to make your vacation a unique and unforgettable experience, being attentive to y… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe buffet at Cafe Solaris had a wide variety of food which made it possible to have any breakfast from a light fruit plate to a full plate with cooked to order eggs, meat and accompaniments. The Deli was a great choice for a late continental breakfast. Overall, food service set a high level and the many options were great as we were traveling with a child and teenager. The beach and pool facilities were lavish and everything was well maintained and clean. The entertainments were a pleasant surprise as we didn't plan our stay with them in mind. We enjoyed Carina Mexico Show, a very original and sophisticated music/ dance program. Also a Mariachi show in the lobby bar with a large and enthusiastic audience.
I honestly can't think of anything. The staff was consistently professional and helpful.
Hello Mr. Torribio, We truly appreciate your kind words and sharing your experience with us. We hope you visit us again in the future so we can create more memorable experiences together. Sincerely, HOTELES SOLARIS MÉXICO
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewUpon checking in the front desk wasent really helping me much
Pool and beach access
Hello! We really appreciate your visit; your comfort is our main goal. We apologize for the inconvenience you experienced at reception; we will share your comments with our staff. In any case, we hope to welcome you back soon. Best regards, GR SOLARIS CANCÚN
Hello! We really appreciate your visit; your comfort is our main goal. We apologize for the inconvenience you experienced at reception; we will share your comments with our staff. In any case, we hope to welcome you back soon. Best regards,… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewGorgeous location, nice pool, big comfortable room :) top tip - the sun sets on the lagoon side!
Reception staff were not overly helpful, I was not told to return my wristband at checkout but was made retrieve it at 3am before an early flight. Airport transfer options given by the hotel are unexplainably expensive - take an uber instead
We appreciate you sharing both positive aspects and areas for improvement that you observed during your stay with us. We apologize for not meeting your expectations regarding our front desk service; we will work on what you mentioned. We are also pleased to know that you enjoyed the facilities. We are committed to providing the necessary follow-up in each area and hope that you will visit us again in the future to experience the improvements.
We appreciate you sharing both positive aspects and areas for improvement that you observed during your stay with us. We apologize for not meeting your expectations regarding our front desk service; we will work on what you mentioned. We ar… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewStaff is lovely, polite and respectful. Dinner at Marco Polo is delicious! Shows at night are incredible.
Cocktails are terrible, made with syrup and simple sugar. Impossible to drink more than 2 cocktails a day. The food at ZAI and the buffet is only good, far away of being delicious as at Marco Polo. In the room’s frigobar, there were only 3 cans of soda per day, and they were not the best brand such as Canada Dry.
We appreciate you sharing the positive aspects and areas for improvement you observed during your stay with us. Let me tell you that our goal is to make your vacation a unique and unforgettable experience, being very attentive to your needs. We hope you will choose us again in the future and enjoy the Solaris service. Best regards!
We appreciate you sharing the positive aspects and areas for improvement you observed during your stay with us. Let me tell you that our goal is to make your vacation a unique and unforgettable experience, being very attentive to your needs… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe check in process is horrendous. Takes a long time and they don’t have their act together. Front desk staff not nice.
First of all, we want to thank you for your comment. Each of your comments helps us know what we can improve. We regret not having met your expectations at the time of check-in. We will work every day to improve our services and areas of opportunity.
First of all, we want to thank you for your comment. Each of your comments helps us know what we can improve. We regret not having met your expectations at the time of check-in. We will work every day to improve our services and areas of op… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewClean, beautiful, nice, friendly, helpful staff. Variety of activities going on at the hotel. Although even though we were given a sheet listing things that were going on, we didn't really understand it. Wish staff would of directed us towards the area's as we walked through. Example: We were at the bar, walked out to have a cigarette (yes, there's places to smoke out front and by the upper deck of the pool area) we came back in about 9pm and the place had emptied out. No one said there was a show going on. So we didn't realize that for the first couple days that there's a show at 9pm. Drinks were good. Food in the buffet was ok. The breakfasts were wonderful. The beach and pool area were wonderful. We were always able to find spots to sit and lounge chairs. Bring your suntan lotion!! You can take the bus for $1 US that brings you downtown (about 15-20 minute ride). Super easy, there's a bus stop right by the hotel. Super steep entry into the hotel so you get a work out walking up. We did see they have a button to press if you need a golf cart to bring you up. 😉 Room was nice, beds comfortable. They refilled the mini fridge (beer, pop and water). Hard to get into the restaurants that you make the reservations for but we did get a reservation at Marco Polo and it was delicious! We commend the staff for their excellent service, smiles and hellos.
Hello Anita, We really appreciate you sharing your experience during your stay with us. We're thrilled that we exceeded your expectations. However, we know we have areas for improvement and will take note. We hope to welcome you back here again soon. Sincerely, GR Solaris Cancun
Hello Anita, We really appreciate you sharing your experience during your stay with us. We're thrilled that we exceeded your expectations. However, we know we have areas for improvement and will take note. We hope to welcome you back he… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewThe pools were beautiful. The staff was friendly. It was clean
The food gets really old after about 3 days in the all-inclusive buffet and restaurant.
Hello dear Mark, We really appreciate you sharing your experience with us. Your opinion is very important to us. We regret the inconvenience you experienced with the food. We apologize for the service falling far short of your expectations. We will share your comments with the appropriate departments and look forward to welcoming you back soon. Sincerely, GR Solaris Cancun
Hello dear Mark, We really appreciate you sharing your experience with us. Your opinion is very important to us. We regret the inconvenience you experienced with the food. We apologize for the service falling far short of your expectations.… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewLikes: the property, location, the staff, the shows, the food. Dislikes: 1) it takes forever to check in. There are multiple forms that need to be filled out to complete the check in process. 2) to make a reservation at one of the restaurants (I.e., ZAI, Marco Polo) you need to download an app, and once the app is ready on your phone, you need to enter your passport number. On the positive side, you can walk to the restaurant when it opens and put your name on the waiting list. 3) Once checked in, the front desk person refers you to the concierges for any information about the hotel. Once you go to ask the concierges about where in the hotel a facility is or what time it opens, or how to access it, your question is dismissed and instead, they try to sell you tour packages.
Hello Victor, We really appreciate you sharing your experience with us, including the pros and cons of your visit. We'll take your feedback seriously and are sure we'll work hard to offer you the experience we desire for you and all our guests. We hope to see you back soon. Sincerely, GR Solaris Cancun
Hello Victor, We really appreciate you sharing your experience with us, including the pros and cons of your visit. We'll take your feedback seriously and are sure we'll work hard to offer you the experience we desire for you and all… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in February 2025
Verified reviewThe solaris cafe buffet was very good with a lot of options. We had an ocean front view which was amazing. We really enjoyed the magician show. The beach was fantastic.
We had problems with our original reservation.
Hello Jeanne, Thank you for sharing your experience. Your opinion is very important to us. We apologize for the inconvenience or problem with your reservation. We hope we can exceed your expectations on your next visit. Sincerely, GR Solaris Cancun
Hello Jeanne, Thank you for sharing your experience. Your opinion is very important to us. We apologize for the inconvenience or problem with your reservation. We hope we can exceed your expectations on your next visit. Sincerely, GR Solari… Show more
Reviewed: 5 March 2025 · Stayed in January 2025
Verified review