Reviews of Gran Real Yucatan 5 stars

The location is perfect - very close to the major dining/entertainment areas but tucked away just enough to be very quiet at night. The staff was very accomodating and friendly.

It's a little bit pricey by comparison to some others nearby, but really the nice staff and location made up for that. I would recommend staying here.

It was a nice, charming older Merida hotel. There was protected parking , WiFi andnAC. It’s close to the center of town. Staff was wonderful.

We enjoyed this place. It was an old place and was probably very grand years ago but it still maintained it's sense of grandeur. It was very clean, relaxing, peaceful and quiet, and easily within walking distance of the main sights. The staff were great, very helpful and obliging. And there was a pool in the middle of the inner courtyard.

I missed not having a fridge.

The location is great. Some of the staff are nice - they are compensating for a terrible manager.

they acctually planned to close the hotel without noticing me. Just luck that I drove by before going to the museum. So that I could get keys

Staff very nice and helpful! The one morning we had planned to breakfast at the hotel, it was not available. Other than that the master suite two bedroom and amenities all were good 👍

The first look was nice, beautiful resting area.

Bad management coordination :(

Its locación

2 Doors were touching the floor making screeching sounds when closing them.

Nothing

Toilet don't work property, las day there was no water internet terrible one towel when we were two person. definitely not coming back.

Great staff ,thanks Rosalía Rodríguez Always w smile & excepcional front desk

Location

Towels and cleaning

Location

The staff is horrible, can't help at anything

Top House!

It is well located.

With a little love this place could be fantastic. It has the feeling of not being cared for…the parking lot is a dirty, bumpy very underwhelming introduction, furniture placement in the room is cramped and awkward, no artful touches that could have made all the difference. TVs don’t really work, fridge was left asunder and unplugged in, unstocked minifridge, two bottles of water left for five people…small details that just add up to an overall lack of attention to detail which made this underwhelming. I would say this property is a 3-star. I stay here again, but it’s too bad…with a little investment it could be so much more.

The staff was excellent-friendly and helpful. Breakfast was delicious and cooked to order. Beds were comfortable and the room was well cleaned and stocked every day. The grounds are lovely.

There wasn't much of a lunch menu-not sure if they are re-doing the kitchen. It's a bit of a walk to many attractions, but the front desk always got a cab for us when we needed one.

The location and parking were very convenient. The grounds and lobby are nice.

Its time for the bed covers to be replaced and invest in new bedding. A new makeover in the rooms would make them more appealing.

Located in the central area of the city. The inner courtyard was nice and the colonial architecture were kept in a good shape.

The rooms haven’t been renovated in years and we even had a 🪳 in our bathroom. The food in the restaurant was really bad.

Fantastic public spaces with lots of seating. Private quiet pool when we were here.Short walk to sights and lots of food options. Nice to sit in lobby or by the pool after exploring the city.

Rooms musty. Rooms large but dated.Nobody in dining area so we did not eat here.

It was in walking distance to the old city, as well as Paseo Montejo. The rooms were spacious with good lighting.

The bathroom was old and dinghy. Mold around the faucet and the shower curtain. No hot water one night as the wind blew out the pilot on the boiler - the explanation to turn on the shower faucet and let the water run was a joke - ran out ot water! Took over 2 hours before there was hot water.

The staff...all outstanding. The seating areas with comfortable furniture, abundance of plants and water features. The oversized rooms with a balcony. The location...easy to get to three outstanding parks.

I can believe this is rated a 5 star hotel, hardly is a 2 star, the only good thing is the location, but rooms, cleanliness, noise, parking, food, staff, everything is bad Very dissapointing

staff is rude, rooms are dirty, door didn’t lock properly, noisy, parking is an empty dirty lot