Reviews of Grand Velas Riviera Maya - All Inclusive 5 stars
Carretera Cancun Tulum Km 62, 77710 Playa del Carmen, Mexico
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewnice place nice venue, nice staff, good food amazing place where to relax and to enjoy with small kids and family, would love to go back again there
the only think that they should improve is that the supposed to support the guest when they are leaving the place and going back to the airport, as there is no Uber, and dident know what to do, we had to pay 3500 pesos to reach the airport (30 min from the hotel) in my opinion to much, i know is not mistake of the hotel, but this service (not free but to pay the right amount) could be helpful for the guests.
Mr. Sebastiano, we sincerely thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay at Grand Velas Riviera Maya and found our resort to be an ideal place to relax and share special moments with your family. On the other hand, we appreciate your honest feedback and understand your point of view. We can assure that our team is always working to assist guests with trusted options and to ensure the process is as easy and transparent as possible. Your comments help us continue improving, and we look forward to welcoming you back in the future. We remain at your service,
Mr. Sebastiano, we sincerely thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay at Grand Velas Riviera Maya and found our resort to be an ideal place to relax and share special mom… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewService is great, you have a dedicated concierge and most employees do their best at making sure you're having a good time. There is a Michelin star restaurant, the food and the experience is good, but it's tough to get a table, it shouldn't have been this frictionful when you are already paying such a high daily rate. The spa water circuit is brilliant. No drunken antics, which is always appreciated when alcohol is part of an all-inclusive rate.
Food was not very remarkable, most breakfast and lunch options are generic buffet offerings that you'd find in mass market all-inclusive options. There are a couple of fancier offerings in the largest buffet restaurant, but the quality wasn't great. Dining options were supposed to be finer, but out of the ones we tried, only the Michelin star restaurant stood out, with the Italian restaurant being fair but nothing remarkable and the Asian restaurant felt a bit like a PF Chang's. The beachfront was quite disappointing, the sand was lovely but the sea level is ridiculously low and it's a very rocky walk. There was an algae invasion while we were there, but you can't blame the resort for that. There really aren't a lot of things to do in the hotel, most of the families just hung out by the pool. For a pool holiday, it's terribly expensive, and despite the price tag, it's really not a high-end resort, so it ends up being a pricier mass market all-inclusive on their amenities and food quality, with high-end level service. They should really look to cruise entertainment/activities for inspiration. The bike tour could have been a highlight, but due to a recent hurricane, the original route taking you through the jungle was replaced with a loop around the concrete road (the same route that shuttle vans do...) What was very annoying was how pool employees allowed guests to abuse pool lounger/seating hoarding. Guests would tip to keep their spots saved for the day/duration of their stay. This made using the adult-only pool particularly annoying, since it's a very small pool and having a large family do this, takes out one third of the seating/lounging options. One thing that was very uncomfortable was the service protocol when employees found themselves walking towards guests, as they all took to the edges of the path, stopped to let you through and smiled.
Thank you for choosing Grand Velas Riviera Maya and for taking the time to share your detailed feedback. We’re pleased to hear you enjoyed many aspects of your stay, and we truly appreciate your kind recognition of our team’s efforts. Please know that we are committed to maintaining the highest standards of service and continuously improving our facilities and operations. While certain natural conditions are beyond our control, we strive to ensure every aspect of your stay is exceptional. Your comments will be carefully reviewed to better serve our valued guests. We hope to welcome you back soon and provide an experience that exceeds your expectations. Sincerely,
Thank you for choosing Grand Velas Riviera Maya and for taking the time to share your detailed feedback. We’re pleased to hear you enjoyed many aspects of your stay, and we truly appreciate your kind recognition of our team’s efforts. Plea… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewBeautiful and spacious
Lauren, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Riviera Maya for more wonderful vacation experiences. As always, we remain at your service.
Lauren, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Riviera Maya for more wonderful vacation experience… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewRooms are very comfortable, staff is always ready to asisst
The building we stay probably next to hotel techinical spaces, 24 hour very loud noice and since night is calm voice feels like double. Main restaurant with open buffet is below the avarage
Thank you very much for sharing your evaluation of your recent stay at Grand Velas Riviera Maya. We truly appreciate your feedback, and we hope to have the opportunity of hosting you again soon and earn your five-star rating. Thank you.
Reviewed: 5 December 2024 · Stayed in December 2024
Verified reviewGreat food and great service.
All the restaurants are pre booked. They advertise their great restaurant as part of the all-inclusive, but unless you book 6 monthsin in advance, you will not be able to enjoy the popular once. The beach is not good. Rocks and sea weeds, and the view is blocked by some artificial construction that they made to block the waves. If a great beach is important to you, look for some other resorts.
Thank you very much Alexander, for sharing your evaluation of your recent stay at Grand Velas Riviera Maya. We truly appreciate your feedback, and we hope to have the opportunity of hosting you again soon and earn your five-star rating.
Reviewed: 29 October 2024 · Stayed in October 2024
Verified reviewReviewed: 17 August 2024 · Stayed in June 2024
Verified reviewReviewed: 18 June 2024 · Stayed in May 2024
Verified reviewReviewed: 13 May 2024 · Stayed in March 2024
Verified reviewReviewed: 2 December 2023 · Stayed in December 2023
Verified reviewReviewed: 20 March 2023 · Stayed in March 2023
Verified reviewplenty of options include great room service
Not the best beach but we knew that when we booked.
Ricardo, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Riviera Maya when you’re back in town for more wonderful 10/10 vacation experiences. Thank you, and as always, we remain at your service,
Ricardo, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Grand Velas Riviera Maya when you’re back in town for more won… Show more
Reviewed: 24 December 2022 · Stayed in December 2022
Verified reviewSuper friendly staff. Grand Class suites were awesome. Food and drinks were good. The entire property is spotless.
Make sure you make reservations for dinner ahead of your trip, unless you want to eat after 8:00 pm.
Thank you so much, Joseph, for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,
Thank you so much, Joseph, for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re highly delighted th… Show more
Reviewed: 5 December 2022 · Stayed in December 2022
Verified reviewthe venue is amazing and all the staff where very welcoming, engaging and genuinely cared about how your stay is to see if there is anything they can do better.
everything was in tip top condition and can’t fault the property.
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. You can be assured that Daniela will be made aware of her wonderful contributions to the success of your visit. We hope that you will return to Grand Velas Riviera Maya when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. You can be assured that Daniela will be made aware of her wonderful contributions to the success of your visit. We hope that … Show more
Reviewed: 5 November 2022 · Stayed in November 2022
Verified reviewFood
Hotel surroundings from the beach
Reviewed: 4 September 2022 · Stayed in September 2022
Verified revieweverything was beautiful and looked luxurious. Daniel our concierge was AMAZING. He went above and beyond to keep us happy and having a great time. Ruben the waiter was the best ever. The staff is so attentive at all times. the customer service here is the best I’ve ever experienced at an all inclusive.
there was some work being done so that kind of ruined the videos I wanted to take of the pool area.
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We apologize for not being able to provide you with the most optimal sightlines on this occasion. We are working to make the resort more beautiful than ever. We hope to have the pleasure of hosting you again in the near future. Until next time, we remain at your faithful service,
Thank you very much for sharing your excellent comments on your recent holiday experience at Grand Velas Riviera Maya. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your … Show more