Reviews of Hotel Guadalajara Plaza Ejecutivo 4 stars
Lopez Mateos Sur 2128, 44510 Guadalajara, Mexico
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe pool, staff, rooms and breakfast
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe valet parking team was helpful
We had a soccer team in the hotel and they did not allowed us to bring out side food at the loby and we also ask for permission to cut a cake on the pool area and they also denied the request.. it was very rude and sad
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. While we do have policies in place regarding outside food and beverages to ensure the comfort and safety of all our guests, we understand how disappointing it can be when special moments like sharing a cake are affected. We sincerely appreciate your kind words about our valet parking team and will make sure to share your comments with them. Your feedback is very valuable to us and will help us improve the experience for future guests. Warm regards, Hotel Guadalajara Plaza Ejecutivo
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. While we do have policies in place regarding outside food and beverages to ensure the comfort and safety of … Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe cleaning staff was amazing! They always made an effort to clean our room at anytime throughout the day. When asked, they delivered what we needed and quickly. We stood at the Fiesta Americana for a couple of days and our AC did not work. It was awful. Mind u, it’s a much more expensive hotel. The AC worked great at Hotel Guadalajara Plaza Ejectivo. The breakfast offered a large variety of options. It was a true buffet. Eggs, chilequles, veggie options, Rojas con crema, a meat with veggies, fruits, bread, fresh juices…and on! I would stay here again.
Dear guest, Thank you so much for your wonderful comment! We’re delighted to hear that our cleaning staff made a great impression and that your stay with us was comfortable, especially after your previous experience elsewhere. It’s great to know you enjoyed the air conditioning and the variety in our breakfast buffet — we aim to offer options for every taste. We truly appreciate your kind words and would be happy to welcome you again anytime!
Dear guest, Thank you so much for your wonderful comment! We’re delighted to hear that our cleaning staff made a great impression and that your stay with us was comfortable, especially after your previous experience elsewhere. It’s great … Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe pool
A little dirty under the sofa
Thank you for your comment! We’re glad to hear you enjoyed the breakfast, the food, and the pool. We apologize for the oversight in cleanliness under the sofa—your feedback has been shared with our housekeeping team to ensure more thorough inspections. We appreciate your input and hope to welcome you again soon.
Thank you for your comment! We’re glad to hear you enjoyed the breakfast, the food, and the pool. We apologize for the oversight in cleanliness under the sofa—your feedback has been shared with our housekeeping team to ensure more thorough… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewThe staff was great! They went out of their way to make us comfortable. We enjoyed the pool and layout. It made it feel as though we were not in one of the biggest cities in Mexico.
The key cards did not hold functionality for long.
Thank you for your kind words! We’re thrilled to hear that our staff made you feel comfortable and that you enjoyed the pool and peaceful atmosphere—it’s wonderful to know it offered a break from the city’s pace. We appreciate your feedback regarding the key cards and will look into improving their functionality to avoid future inconvenience. Thanks again for choosing to stay with us!
Thank you for your kind words! We’re thrilled to hear that our staff made you feel comfortable and that you enjoyed the pool and peaceful atmosphere—it’s wonderful to know it offered a break from the city’s pace. We appreciate your feedbac… Show more
Reviewed: 2 July 2025 · Stayed in May 2025
Verified reviewThe room did not have a dresser or chest of drawers to put your clothes into.
Thank you for your comment. We’re sorry to hear that your room lacked proper storage for your clothes. We’ll review the room assignment to better understand the situation and ensure future guests have the amenities they need for a comfortable stay. We appreciate your feedback—it helps us improve.
Thank you for your comment. We’re sorry to hear that your room lacked proper storage for your clothes. We’ll review the room assignment to better understand the situation and ensure future guests have the amenities they need for a comfortab… Show more
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewGreat free breakfast buffet; Large lounge area in the lobby, which was very convenient for guests. Beautiful art. Efficient cleaning staff.
N/A
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewWe loved the staff. Cesar, Fabian, Alberto, Jaime.
The hotel was old and in need of repair and an upgrade. There were stains on the carpet, the bath towels were worn and old. The furniture and fixtures were outdated and in bad condition.
Thank you for taking the time to share your experience. We’re truly pleased to hear that you received excellent service from our team—especially César, Fabián, Alberto, and Jaime. Your kind words will definitely be shared with them. At the same time, we sincerely apologize for the condition of certain areas and amenities. We acknowledge the need for updates and are actively working on improvements to ensure a more comfortable and modern environment for our guests. Your feedback is truly valuable, and we appreciate you bringing these details to our attention.
Thank you for taking the time to share your experience. We’re truly pleased to hear that you received excellent service from our team—especially César, Fabián, Alberto, and Jaime. Your kind words will definitely be shared with them. At the… Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewWe stayed for 2 days on our own, and then we had a corporate booking for 2 weeks. With the exception of the location and swimming pool the rest was chaotic. The cleaning staff and reception was super kind to the contrary of management and supervisors. The tour to Tequila was a good suggestion
We paid for a suite upgrade, since it was a long stay and we wanted to be comfortable, but my general feel is that the staff is kind but unhelpful and has a serious communication issue. Specially the managers, they need training ASAP Some of the issues we found: *The first room (on the original reservation) had an AC leak, when they “fixed” it, the AC stopped working. It’s summer and the heat was unbearable. Called the front desk 3 times, they said they’d send someone to fix it, and upon the forth call they informed that it was a “general”problem. Then talking with some colleagues this was a lie. *the WiFi was the worst. For an “executive hotel” you find better connection in the middle of the jungle. *the suite was great in size but the AC units were old and you can tell they didn’t have had maintenance in a while. Everyone ended up coughing and ill. *Pool beds have transversal tubes that jab into your back; *On the second week a big group came to the hotel and the kitchen decided to cancel omelets and some other food because they didn’t have enough personnel. Basically they wanted to charge 15usd for fruit and some basics. after a complaint they finally let our group to have this food if asked individually *Finally, as we had a corporate booking we had some $ to expend on food, but we couldn’t have it delivered to our room. Nobody understood why was this and was super tedious. In fact one night the manager asked me if I was eating the food or my husband. How dare she asked me that? Overall, if you can, find a better option
Dear guest, Thank you for your feedback. We’re truly sorry that your stay didn’t meet expectations. While we’re glad you appreciated our location, pool, and kind staff, we regret the issues you experienced with the A/C, Wi-Fi, food service, and communication. We sincerely apologize for the inconvenience and appreciate you bringing these matters to our attention. HOTEL GUADALAJARA PLAZA EJECUTIVO
Dear guest, Thank you for your feedback. We’re truly sorry that your stay didn’t meet expectations. While we’re glad you appreciated our location, pool, and kind staff, we regret the issues you experienced with the A/C, Wi-Fi, food ser… Show more
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe building is in good shape and the swimming pool area is very nice
The beds are too small for 2 adults and the sofa the provide as a 3rd bed is the worst, absolutely uncomfortable.
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewExcelente habitación, excelente alimentos, excelente staff, amables, serviciales
Todo excelente
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewstaff
nothing
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewStaff and service was excellent. Everyone was very friendly and tried their best to communicate in English.
Room was needing an upgrade, carpets were disgusting, many soft sunken areas in the floor. The pool was filthy, had a horrible floating layer of dirt and oil on top. The pool lounge chairs where very old and beaten up, couldn’t sit on them too uncomfortable.
Dear guest, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff and service. Providing excellent hospitality is our top priority, and we’re glad to hear our team made a positive impression. We sincerely apologize for the concerns you encountered regarding the room conditions, pool cleanliness, and lounge chairs. Your comments are extremely valuable to us, and we will address these issues with our maintenance and housekeeping teams to ensure improvements are made. Your experience is important to us, and we would love the opportunity to welcome you back in the future to provide you with a much better stay. If you would like to discuss your experience further, please feel free to reach out to us directly. Best regards,
Dear guest, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff and service. Providing excellent hospitality is our top priority, and we’re glad to hear our team made a positive… Show more
Reviewed: 3 March 2025 · Stayed in December 2024
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewWe were welcomed upon arrival and found the concierge very informative about the area and speaking English was a bonus for us Canadians! The buffet breakfast was very good with lots of options and the restaurant staff were excellent and very friendly. My husband loved the omelettes! The housekeeping staff went out of their way to accommodate anything I asked for and checked daily on what we needed. Unfortunately we did not have time to use the outdoor pool which is a lovely peaceful area surrounded by lovely landscaping. A bonus for us was the bus stop across the street for a direct ride to the downtown historic district and then access to the Light Rail system. There is an excellent City Market across the street.
Dear guest, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and that our concierge, restaurant, and housekeeping teams made your experience special. It’s great to know that you appreciated our breakfast options—our chefs will be happy to hear your husband loved las tortillas ! We hope you'll have the chance to relax by the pool on your next visit. We truly appreciate your feedback and look forward to welcoming you again in the future! Safe travels!
Dear guest, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and that our concierge, restaurant, and housekeeping teams made your experience special. It’s great to know that you appreciated our … Show more
Reviewed: 10 February 2025 · Stayed in January 2025
Verified reviewAmazing room overlooking the pool. Reception, concierge, restaurant and room staff were all friendly and couldn't help- enough. Food was excellent. Overall an amazing stay!
There was nothing not to like
Dear guest , Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your room with a pool view and that our team made your stay special. We strive to provide warm service and an exceptional dining experience, so we're thrilled that you appreciated it. We look forward to welcoming you back soon!
Dear guest , Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your room with a pool view and that our team made your stay special. We strive to provide warm service and an exceptional dining experie… Show more
Reviewed: 28 January 2025 · Stayed in December 2024
Verified review