Reviews of Guaya Hostel

As a solo traveler they took the time to orientate me to the city. They gave me lot of tips and advice. It was within a nice walking distance to the things I wanted to see. Coco (the dog)was such a welcoming ambassador.

The owners are really kind and support you to have a great stay. The waffel for breakfast with fruits was tasty as well! If I would come back to Merida I would definetly choose this hostel for a nice and peacefull accommodation again.

Single room was comfortable.

One of the "volunteers" during my stay there was rude. The pool on the photos is definitely not one to go in.

Close to ADO Station

Xtra Charge when paying by Mastercard. Xtra Charge for towel. Room was dirty. Footsteps on ladder to bed. Dead cockroach under my bed. When leaving early no B'fast even not in doggy bag

Great location, situated less than a 5 minute walk away. The staff, Shelley, Sara and Santiago were extremely friendly and on hand for recommendations.

Nothing

It’s weird

Well located in the city Lot of space for parking Cute hostel dog

Bad smell of mold in the room, dead cockroach under the bed Small breakfast with very long waiting time (1h) Staff could show more enthusiasm

Hot water in shower, breakfast, location

Roof was being fixed to our room when we arrived so it was noisy. Pool didn’t look clean. Hostel owners dog woke us up barking at2am for half an hour.

The hostel is a short walk from the bus station, about a 5 minute walk. I heard from another guest that the breakfast was luxurious - a fruit bowl with waffles, unfortunately I was on two full days tours that started before breakfast, so I didn't have the chance to try it, maybe it would be nice to have them a little earlier. You will be greeted at the hostel by a very friendly little dog Coco, she was amazing.For these I would reccomend it still but they should fixed few things.

I'm sorry, but my stay didn't start off the best. First of all, I informed the hostel about my night arrival in advance, at 9 o'clock, still an hour before the end of check out, to my surprise it was closed, I would have appreciated the bell, I had to wait about 20 minutes and sit outside the door after a full day of bus travel, even knocking on the glass door didn't help, nor did a message to the hostel, when Coco barking at the door saved me, to my surprise, after opening the door, the lady who didn't speak much English looked quite annoyed and didn't apologize at all when I told her how long I had been waiting. In the end, she didn't even have change to return after paying for the stay, which I haven't seen yet.It doesn't matter anymore, the most unpleasant surprise for me was the door to the room, which was broken and jammed so much that it was impossible to get in or out of the room, you had to use your whole body weight and fight with it. When I got stuck outside, even the receptionist couldn't do it and we had to get help from a guy. That was all night, because my roommates came in at different times and couldn't get in and knocked on doors, and trying to open it was exhausting and many times beyond our efforts - they finally fixed it the next day, but thanks to that I didn't sleep one night because of trying to help others get into our room. The entrance to the hostel in the evening is via a pin code, unfortunately I entered the wrong code once and due to how sensitive the lock was to touch so that the numbers lit up at the same time and you knew what you were entering - when the screen in the middle of the display has to be unlocked before the pin, when as soon as I pressed the lock it wouldn't let me enter the pin and reported the wrong code and after about three attempts it blocked the system so I couldn't get into the hostel and had to knock on the window from other room.

Todo impecable

Really nice and welcoming staff and a delicious breakfast

Nothing to complain about.

Excellent place to stay nicest people there.

Really good location. Friendly and helpful owners. The single room we stayed in had AC and our own bathroom. Good value for money.

Close to bus station

The room smelled like mold and rotten wood, and does not have any windows or ventilation, and it's full of moskitos. They don't change the sheets. The mattress was very old and the metal springs hurt your body. The near by streets get very flooded even with the slightest rain, U will wet your shoes on dirty sewage water. Looks like nearby sewage it's not working at all. An employee accused me of causing the "hostel smell", and asked me if "I was talking medications". (She heard me earlier talking over the phone, about transporting medications, which i didn't carry with me.) Pretty low move of them. The receptionist is quite rude and I'm sure they were looking through my bags when I wasn't there. The place is dirty and dusty. They provide plastic glasses to drink water, but those are dirty as well.

Guaya Hostel has all the amenities necessary for a very pleasant stay. Its location places all the main city features within easy walking distance and the ADO bus station is only 300 metres away. Breakfast is included and provides a good start to the day, except for the Bimbo bread. The staff are very helpful and always around

Guaya is a good all-round hostel.

We loved the awesome breakfast that was included in our price and the help and care of the staff and owners of the accomodation. We did lack hot water two of the 7 days but they ran out of propane and that happens to us at our own house as well. It was not a problem as the cold water wasn't really "cold".. We enjoyed meeting other guests at the breakfast table, getting ideas of places to visit, had great help finding Uber to the airport at an amazingly low cost which allowed us to make a really strong tip (propina) and in perfect time. All in all, it was a great stay in Merida!

Can't think of anything that would have made it better except hot shower the two mornings that we lacked. They were very quick to remedy the situation. What good people, doing their best to make affordable and good accomodations for people who are traveling... They are working to improve the hostal every day and it's working!

Perfectly acceptable hostel. Well placed for ADO station, good breakfast, clean and comfortable. Quite peaceful too. Not a party hostel. Pool was a bonus. I see no reason not to stay here when I am in Merida again.

Staff don't smile much. 😆

Staff were exceptionally friendly and kind. A good collection of other travellers were there too. It was near the bus station which is perfect for day trips or for early departures/late arrivals. I chose the location because I was taking Spanish lessons downtown and wanted to start each day with a nice walk.

Mosquitos.