Reviews of Hotel Hacienda Cancun 3 stars
Supermanzana 22 Lote 39 y 40 Avenida Sunyaxchen, 77500 Cancún, Mexico
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Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in February 2025
Verified reviewReviewed: 8 April 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewNothing The hotel is old and not been maintained.
The . Tv had problems, no hot water, a lot of mold all over. .shower head and knobs are old and damaged.
Mr. Santos, we sincerely apologize for the inconveniences you experienced during your stay. We regret to hear about the issues with the TV, hot water, and maintenance of the room. Your feedback is valuable to us, and we will address these concerns promptly to ensure a better experience for our guests. We appreciate your understanding and hope you will consider giving us another opportunity to exceed your expectations in the future.
Mr. Santos, we sincerely apologize for the inconveniences you experienced during your stay. We regret to hear about the issues with the TV, hot water, and maintenance of the room. Your feedback is valuable to us, and we will address these c… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewTodo
Dear Luz, we are truly sorry to hear that your experience with us did not meet your expectations. Your feedback is incredibly important, and we take your concerns seriously. We continually strive to improve our services and facilities for our guests. If you have specific issues you would like to discuss, please reach out to our management team directly. We hope you will give us another opportunity in the future to provide you with a much more enjoyable stay. Thank you for your feedback.
Dear Luz, we are truly sorry to hear that your experience with us did not meet your expectations. Your feedback is incredibly important, and we take your concerns seriously. We continually strive to improve our services and facilities for o… Show more
Reviewed: 22 January 2025 · Stayed in November 2024
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewGood location and nice staff.
It’s an old building and it smells mold. Also they should inform that the internet doesn’t work in the rooms.
Dear Fernanda, thank you for taking the time to share your feedback. We are glad to hear that you appreciated our location and the helpfulness of our staff. We acknowledge your comments regarding the building's age and the internet issues you've experienced. We are continuously working on improvements and will make sure to address the internet connectivity in the rooms. Your input is invaluable to us as we strive to enhance our guests' experience. We hope to have the opportunity to welcome you back and provide an even better stay in the future.
Dear Fernanda, thank you for taking the time to share your feedback. We are glad to hear that you appreciated our location and the helpfulness of our staff. We acknowledge your comments regarding the building's age and the internet issu… Show more
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 8 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in November 2024
Verified reviewReviewed: 28 December 2024 · Stayed in November 2024
Verified reviewHotel
Desk clerk
Dear Greg, thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed the hotel itself, but we sincerely apologize for the experience you had with our desk clerk. Our goal is to provide excellent service, and it's clear we fell short during your visit. We appreciate your feedback, as it helps us improve our guest services. Please rest assured that we will address this matter with our team to ensure a better experience for our guests in the future. We hope to welcome you back for a stay that exceeds your expectations!
Dear Greg, thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed the hotel itself, but we sincerely apologize for the experience you had with our desk clerk. Our goal is to provide excellent servic… Show more
Reviewed: 28 December 2024 · Stayed in November 2024
Verified reviewFacility
Clerk
Dear Greg, thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed the hotel itself, but we sincerely apologize for the experience you had with our desk clerk. Our goal is to provide excellent service, and it's clear we fell short during your visit. We appreciate your feedback, as it helps us improve our guest services. Please rest assured that we will address this matter with our team to ensure a better experience for our guests in the future. We hope to welcome you back for a stay that exceeds your expectations!
Dear Greg, thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed the hotel itself, but we sincerely apologize for the experience you had with our desk clerk. Our goal is to provide excellent servic… Show more
Reviewed: 19 December 2024 · Stayed in November 2024
Verified reviewReviewed: 1 December 2024 · Stayed in November 2024
Verified reviewStaff. Clean well done
Dear Greg, thank you for your positive feedback! We are delighted to hear that you found our staff to be accommodating and enjoyed the cleanliness of our hotel. It is always our top priority to provide a memorable experience for our guests. We hope to welcome you back to Hotel Hacienda Cancún in the near future. Warm regards!
Dear Greg, thank you for your positive feedback! We are delighted to hear that you found our staff to be accommodating and enjoyed the cleanliness of our hotel. It is always our top priority to provide a memorable experience for our guests.… Show more
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewStaff
Dear Greg, thank you for your positive feedback! We are delighted to hear that you found our staff to be accommodating and enjoyed the cleanliness of our hotel. It is always our top priority to provide a memorable experience for our guests. We hope to welcome you back to Hotel Hacienda Cancún in the near future. Warm regards!
Dear Greg, thank you for your positive feedback! We are delighted to hear that you found our staff to be accommodating and enjoyed the cleanliness of our hotel. It is always our top priority to provide a memorable experience for our guests.… Show more
Reviewed: 23 November 2024 · Stayed in November 2024
Verified reviewGreat location close to ado bus station
No English at reception.
Dear Roswitha, thank you for choosing to stay at Hotel Hacienda Cancún and for taking the time to share your feedback. We are glad to hear that you enjoyed our convenient location near the ado bus station. Please accept our apologies for any inconvenience caused by the language barrier at the reception. Your comments are valuable to us, and we will work on improving in this aspect. We hope to have the opportunity to welcome you back in the future for an even better experience. Safe travels!
Dear Roswitha, thank you for choosing to stay at Hotel Hacienda Cancún and for taking the time to share your feedback. We are glad to hear that you enjoyed our convenient location near the ado bus station. Please accept our apologies for an… Show more
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewReviewed: 11 November 2024 · Stayed in November 2024
Verified review