I cannot think of anything that I did not like about our stay.

Fantastic secluded locale minutes away from Chichén Itzá and the Ik Kil cenote; the hacienda style lodging offers individualized personal space away from other clients. The pool is an excellent amenity that is open late into the evening that allows for a dark evening swim under the palm trees and the stars. Service staff is friendly and attentive without being overbearing. The hotel cuisine is top notch with a solid quality/quantity/price ratio. Highly recommended if a visit to Chichén Itzá on your own time and dime is in your plans.

Stayed in August 2025

Reception staff were very helpful with info and help arranging a tour guide for Chichén Itzá. Food was delicious - great choices and good portion sizes. Grounds were amazing and rooms were comfortable. Location was very convenient to visit Chichen Itza.

Stayed in July 2025

This was like stepping back in time to an old Hacienda. The pool, gardens and rooms were excellent. Also great food as well. Very very close to Chichen Itza which made this ruin magical.

Stayed in August 2025

It’s expensive, especially the food. We spent more on food here than in any other part of our trip.

The location right next to Chichen Itza was great for our one nights stay. We loved the jungle surroundings and the pool was amazing - and hardly used. The rooms were comfortable and had all we needed. The staff were friendly and helpful. Would recommend the early morning bird walk - fascinating.

Stayed in July 2025

All the extras were a bit pricey - ridiculous not to allow water from off site etc

Absolute paradise. The gardens, pool and buildings are all stunning.

Stayed in July 2025

Beautiful tropical park with large pool. Very quiet, great for relaxing after a visit to nearby Chichen Itza. Our receptionist Adrian was very friendly and helpful.

Stayed in June 2025

Nothing really. May be the bugs / insects ....but we were in the jungle!

Everything. the room, the swimming pool. Very nice restaurant. friendly staff. A little paradise. We enjoyed every moment of it. Will definitely come back!

Stayed in May 2025

Very small point re: thought it was overkill to need to ask and sign deposit for very basic beach towels which wasn’t in keeping with the classy upmarket vibe of the rest of the hotel or hotels of its kind.

The property is beautiful and the staff are wonderful. It is so close to Chichén Itzá and the Cenotes. It made the whole day so easy and enjoyable. The food is excellent, some of the best food we had. Do the birdwatching tour on the grounds! We saw toucans, parrots, falcons, hummingbirds and the guide is so lovely.

Stayed in May 2025

Half drank glass left on our patio from prior guest

Close location to ruins

Stayed in April 2025

Austere rules about not taking our own food or drink in.

Great location. Very peaceful. Good food. Fabulous swimming pool.

Stayed in April 2025

Water pressure was weak. I had a lingering fear that a coconut would fall and crush on my head 🤣 those palm trees are really high Lol

Kind of old school but in the best way. Amazing tropical gardens. Not brand new but very well maintained, clean and comfortable. 5 minutes from the archeological sites and a beautiful cenote. Food and service at the restaurant was excellent.

Stayed in March 2025

Food was a bit limited in choice and not commensurate with the overall standard. Better food to be had in other areas of Mexico and Yucatán

Beautifully situated in mature grounds; lots of birds to be seen. Very close to the archeological site. Room was comfortable and well equipped.

Stayed in March 2025

Nothing!

The location and setting of this property were fantastic. The grounds are wonderfully looked after and the staff are fabulous. Definitely recommended if you are visiting the area and want to be able to get to Chichen Itza before the crowds arrive.

Stayed in March 2025

Beautiful grounds and great service. A oasis .

Stayed in March 2025

Beautiful hotel , very close to chichen itza , and early visit there avoids the crowds coming from further afield.

Stayed in February 2025

Nothing

Beautiful gardens and pool nice old historic main building Good staff. Excellent restaurant Went bird spotting early morning with guide

Stayed in February 2025

Need charging points next to each bed. Room is somewhat dated.

Beautiful and extensive grounds! Very quiet and peaceful. Lovely clean pool. Excellent location for birding as property adjoins an area of Chitchen Itza that us not open to public. Restaurant is good for Yucatan and best in area (wine options are very poor and expensive for poor quality).

Stayed in February 2025

Customer service was not the best, I had better!

Stayed in February 2025

Our room was a bit dated. Hot water lasts long enough to get through a very quick shower.

The staff was very attentive. The meals were excellent. The grounds are beautiful.

Stayed in January 2025

Pool was a little bit cold but certainly fine to swim in !

Beautiful grounds with fabulous trees and a wide variety of plants. Great birding , stone walls and structures and the church

Stayed in January 2025

The lighting in the room was OK, but not good enough for reading, especially in bed. The staff did provide an extra desk lamp to put on the night stand. The furniture was visually nice, but not particularly functional. The drawer in the night stand on my wife's side of the bed would fall out if you pulled it out far enough to put things in or take things out. The room also needed another chair, as there was only one and there was nowhere else to sit except the bed or window ledges.

The room was spacious, and the grounds and facilities well maintained; the pool was pristine and only lightly treated or ozonated. Although we were staying for three nights and wanted to charge meals to our room, it took the staff a day and a half to stop bringing us the credit card terminal to pay for our meals. Excellent habitat for birding on the grounds, and good proximity to Chichen Itza and Ek Balam. The meals from the kitchen were well prepared and beautifully presented.

Stayed in January 2025

I did not like the step in tub in the Thompson Suite. If you have mobility issues this could be hard. Beautiful room other than that.

Very understated elegance with beautiful gardens. Great birding. Lovely restaurant overlooking gardens.

Stayed in January 2025

Draconian approach to bringing any form of food or drink int other room. Not even a bottle of water or soft drinks. Advertised spa doesn't really exist, there is a price list but it is extremely expensive, $270US for a 1 hour massage.

Smooth check in process, friendly staff and great restaurant. Room was comfortable and very clean, shower was great. It's only a short drive to Chichen Itza, thought the hotel might have had a shuttle but doesn't. Swimming pool is well maintained and and clean.

Stayed in January 2025

This is a historic place, so some of the amenities are not up to the level of a resort. For example, the beds were are comfortable, but they are not heavenly. There is climate control in the rooms, but it’s not air conditioning like we know it in the United States. But the location, which is just a stones throw from Chichenitza, and the beauty of the grounds, plus the feeling of being back in time more than makes up for some of the smaller inconveniences. We thoroughly enjoyed our stay and would go back

The grounds are gorgeous and the pool is very nice. The staff is friendly and helpful. Our rooms were very large and comfortable.

Stayed in January 2025