Reviews of Hacienda Del Caribe Hotel 3 stars
Calle 2 Norte Entre 5ta y 10ma Avenida, 77710 Playa del Carmen, Mexico
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewit is well situated within walking distance of all local amenities (bars, restaurants, shops, supermarkets) and transport means (ADO bus, taxis)
noisy place, from inside (visitors, personnel) and outside (music, concerts) from morning to late evening all days, so if you need lots of sleep because of your jetlag you are in for a bad surprise; also quality of rooms varies a lot, we first had a very dark and small room on ground level, than a very spacious top level room with a nice balcony, but in both cases the noise level was not comfortable; the swimming pool is very small and not very invitingly located at the entrance
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewEverything it was perfect hotel
The pool is small but very clean.
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewLocation
It’s too noisy in the morning you can listen everything they say down at the lobby. The staff is not flexible at all during checkout. They are more rigid and strict than international brand hotels. It’s nonsense they charged me a late check out fee for being 30 min late while no one was cleaning rooms.
Thank you for taking the time to share your feedback. We're glad to know you appreciated our location. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations. We understand how important it is to feel comfortable and relaxed, and we’ll certainly review your comments about the noise to see how we can improve the experience for our guests. Regarding the late check-out, we regret any inconvenience this may have caused. Our official check-out time is 11:00 a.m., as stated on the registration sheet signed at check-in. However, as a courtesy, we usually offer up to one hour of additional tolerance—until 12:00 p.m.—without any extra charge, and while we always try to offer flexibility whenever possible, this depends on our daily operations and availability. We truly appreciate your comments as they help us continue to improve, and we hope to have the opportunity to welcome you again in the future.
Thank you for taking the time to share your feedback. We're glad to know you appreciated our location. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations. We understand how important it is to feel comfor… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewSo close to restaurants and businesses
The pool looks bigger than what really is.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewlocation, comfort, facilities
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewLocation
I live in yucatan one hour difference in time, I went to check out thinking it was 11.30, the lady on reception told me no it is 12.30, because my watch didn't automatically change times, I thought I was early, she charged me 200 pesos for late check out, When I checked in she also charged more than booking.com said it would be
Reviewed: 16 May 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in March 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewIt's just a 3-minute walk from the ADO terminal, making it super convenient and close to the beach. The reception staff were friendly and welcoming. My room was spacious with a lovely view of the swimming pool. I really enjoyed the colonial-style atmosphere, which added a charming touch to my stay
Nothing to complain
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewThe location was excellent, just 150m or so from the beach and just steps from La Quinta. The hacienda was quaint and comfortable.
Surprisingly, there was no complementary bottled water nor was there a bottle filling station as there were at every other site I stayed at on my tour of Mexico. Most disappointing was the sporadic availability of wifi.
Reviewed: 25 March 2025 · Stayed in February 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewBeautiful authentic
The visitors were not allowed. I had to tell my friend to meet me outside the hotel.
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewvery nice and big room for a very good price and perfect location.
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewThe hotel was clean and inviting and not generic. We loved the style and the courtyard. A shower and restrooms in the courtyard by the pool were great to wash off the sand after a day at the beach.
TVs were very small and not streaming but not a deal breaker. Also, only two towels and no bath mats, also not a dealbreaker. For the price and great location you can make it work.
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewPool was better than the photos and nice and sunny one side with shade on the other
Zero alcohol policy in the hotel so no bringing a beer to the pool
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewExcelente hotel
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in February 2025
Verified reviewGreat location near Playacar Beach, great coffee places, restaurants right near by--but not too noisy. Lovely courtyard and nice clean pool . Friendly helpful staff. Very clean room.
no refrigerator in room
Hola Thank you so much for your comments
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewThe location and low price makes this Hotel a very good value. Very big room, decoration outdated, the bed kind of old, but I could sleep well.
Hola Thank you so much for your comments
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in January 2025
Verified review