Room for Improvement: Unfortunately, hot water was almost non-existent on our floor. It took nearly 5 minutes to turn lukewarm, and the water pressure was just a sad trickle. For a hotel aspiring to a higher tier, this really needs fixing—a small investment in a water pressurizer could go a long way. The pool, while unheated, was refreshing on a hot day. But there was loud music playing nonstop all afternoon—even at breakfast. It detracted from the peaceful surroundings and stunning views. A little more quiet would truly elevate the experience. Breakfast itself was minimal: fruit and toast or juice—not both. They do offer à la carte options, but if you’re hungry, you’re probably better off eating elsewhere in town.

⭐ 3.5 stars We weren’t able to stay at our usual hotel in Tepoztlán, so we decided to try something new. Hotel Palacio del Cobre looked promising—close to town, well-reviewed, and with attractive photos. Overall, it was a decent experience, though there’s definitely room for improvement. The Good: Service was friendly and efficient from the start. Our third-floor room was spacious, clean, and had a charming view—definitely worth the stairs if you’re able to manage them, since there’s currently no elevator. The bathroom was also clean and functional.

Stayed in August 2025

We loved our time here. Beautiful setting with gorgeous mountain views all around, great pool that we enjoyed every day, and great room. The place was nicely designed and appointed. Breakfast was great - a plate of fresh fruit with yogurt and granola each morning followed by french toast, pancake or waffle with delicious elegant toppings. Good location. We would certainly stay here again!

Stayed in May 2025

There wasn’t air conditioner The shower ran out of water sometimes There wasn’t Netflix or any other streaming on the TV

The view, the breakfast, room and pool are very good and nice

Stayed in May 2025

Breakfast a bit hit and miss, but by no means not bad

Lovely big room with comfortable bed. great location

Stayed in February 2025

No AC and room needs more lighting.

excellent service and customer care from management

Stayed in February 2025

The only problem noise - - early in the morning which woke us up - - from the restaurant and the pool which were right outside our room.

The room, staff, breakfast, cleanliness, etc. were great.

Stayed in September 2024

Everything was perfect

Excelent

Stayed in September 2024

N/A

Great

Stayed in September 2024

My only complaint is that the pool area played loud music until after 11:30 and I had to ask them to turn it down. They did immediately, and perhaps they didn’t realize. No big deal. But because the room was stuffy, I needed to have to window open, so it was difficult to get to sleep. However, that was nothing compared to the beauty and grandeur of the place.

Everything was great. Great staff, beautiful location. Best hotel I’ve stayed at ever maybe. I couldn’t believe it. It was my birthday and they treated me so well, even giving me a little carrot cake. Highly recommend.

Stayed in July 2024

The room didn’t have air conditioning. They did have a fan however and given the temperature, it would’ve been better if they had AC.

Central location, clean and comfortable. Staff were nice and helpful. They let us check in early which was very helpful and on site parking was available. They also let us leave the car there a couple of hours post check out.

Stayed in April 2024

N/A

The view and facilities

Stayed in February 2024

Stunning location and views. The property is so well kept and absolutely stunning

Stayed in January 2024

Pool gets a little chilly after 4pm

Great location (5min walk from city center), superb rooms, super comfy bed, friendly staff. Checked out at 7am without a problem.

Stayed in November 2023

there was no hot water in the shower which was disappointing for a hotel of such high quality

Courteous, friendly staff; walking distance from all main town sites; beautiful grounds; excellent bed front desk receptionist was very kind and accommodating for my special request - needed a quiet space to take a phone call with the construction at the hotel

Stayed in November 2023

Rooms are too hot. Needs air conditioning or better fans.

Breakfast was great.

Stayed in June 2023

I reserved a 1 king bed bedroom and it was not available when we got there so they gave us a two bed, we were celebrating our anniversary a it was a let down

beautiful building

Stayed in April 2023

rooms are too close to the common areas which it got to be a bit bad because if there is a lot of noise in the common areas you can hear it in the rooms.

It was very well located, 5 min walk to the main plaza, pictured were very much like the real thing. Everything was very new and clean.

Stayed in May 2023

a bit hot in the rooms

beautiful and amazing staff

Stayed in April 2023

Delicious breakfast. Amazing view. Comfy bed. Relaxing pool. We wouldn't ask for anything more.

Stayed in April 2023

The hotel had only been open two weeks so one or two things needed attention but nothing to take away from the feeling of wellbeing.

The hotel was a calm oasis in a busy village. The staff were considerate and helpful. The rooms were tastefully decorated.

Stayed in April 2023

Very basic. Poor facilities for this price, not even a single glass or cup available in the room, leave alone other amenities. Hot water not stable when other guests using at the same time.

location is ok. Free parking

Stayed in July 2025

Noisy but it was Easter weekend and the whole town was noisy.

Free parking.

Stayed in April 2025

Doesnt have air condition, only fan :( Shower wasnt working well. Mánager told us that it took 3-4min to have hot water and was correct (not that sustainable) and is not regular, you have to shower with short periods with hot and cold water Menu could be more practical (offer chips or peanuts or local beverages like micheladas not just escarchado with clamato)

Cleanliness, all áreas were clean

Stayed in February 2025

Lacked air conditioning. The room was quite warm.

Stayed in January 2024